{"transaction_act_20":"Service Provider","transaction_act_30":"General Operations Manager","transaction_act_40":"Contact Information","transaction_act_50":"Phone: 03-6262-8720","transaction_act_51":"Phone: ","transaction_act_52":"03-6262-8720 (Main Number)","transaction_act_53":"03-6262-8722 (Customer Service)","transaction_act_54":"Email: ","transaction_act_420":"Calls from outside Japan: +81-3-6262-8722","transaction_act_60":"Business Hours and Holidays","transaction_act_70":"Phone operating hours: 9 AM - 6 PM (JST)\n*Not including weekends and holidays","transaction_act_90":"Sales Prices","transaction_act_100":"Displayed on each product details page","transaction_act_110":"Shipping and Additional Surcharges","transaction_act_120":"Plan fee","transaction_act_150":"Payment Methods","transaction_act_170":"Payment Period","transaction_act_180":"Costs are split into two payments: Charge 1 and Charge 2","transaction_act_430":"Charge 1: Paid for at the time of ordering or winning an item and includes the item cost.","transaction_act_440":"Charge 2: Paid for after item arrival at our distribution center, and includes the plan fee, domestic shipping, international shipping, payment fee, and additional fees if deemed necessary.","transaction_act_200":"Time of Delivery","transaction_act_220":"Upon confirmation of the Charge 2 payment, we will promptly ship your item out.","transaction_act_230":"Due to the nature of products purchased as a general rule, we are unable to offer returns on purchases made.","transaction_act_240":"About Defective Items or Damages","transaction_act_250":"Please contact us within 7 days of package arrival via <a href=\":1\">info@fromjapan.co.jp<\/a>.","transaction_act_260":"FROM JAPAN Ltd.","transaction_act_270":"Shunsuke Fujiya","transaction_act_280":"Address","transaction_act_290":"THE WALL 7F, 2-1-5 Shinkawa, Chuo-ku, Tokyo 104-0033 JAPAN","transaction_act_330":"Credit cards","transaction_act_340":"Returns","transaction_act_350":"Payment fee","transaction_act_360":"Domestic shipping","transaction_act_370":"International shipping","transaction_act_380":"Other additional charges (if necessary)","transaction_act_390":"PayPal","transaction_act_391":"Alipay","transaction_act_400":"Points issued by FROM JAPAN","transaction_act_410":"FJ Points can only be used on the FROM JAPAN website.","title_service_auction_20":"Search for your item.","title_service_auction_30":"Search for an item you're looking for by entering keywords into our search bar.\nYou can also search using an auction URL or ID if you already know the auction you plan to bid on.","title_service_auction_40":"Choose an auction to bid on.","title_service_auction_50":"Find an item you wish to bid on from our search results.","title_service_auction_60":"Place a bid for an amount higher than the current top bidder.","title_service_auction_70":"Select your bidding method if necessary (Bid, Sniper bid, Buy It Now), input a bid amount and quantity beflore clicking the bid button.","title_service_auction_80":"* Set a payment method <a href=\":url\">here<\/a> before bidding.\n* For auctions with a Buy It Now price option, you will win the auction as soon as your bid is placed at the Buy It Now price.","title_service_auction_90":"What does \"available deposit for bidding\" mean?","title_service_auction_100":"What are FJ Points?","title_service_auction_110":"What is a sniper bid?","title_service_auction_120":"What is \u5373\u6c7a\u4fa1\u683c(Buy it Now)?","title_service_auction_130":"Disclaimer","title_service_auction_140":"Items prohibited from international shipping","title_service_auction_150":"Confirm the auction and bid amount.","title_service_auction_160":"Make sure you've checked the auction contents and the amount that you're bidding.","title_service_auction_170":"Click \"Place Bid\" to confirm and place your bid.","title_service_auction_180":"* Auction bids cannot be cancelled once placed. Please confirm all information before finalizing your bid.","title_service_auction_190":"Your bid is placed!","title_service_auction_200":"Your bid is placed!\nYou can check the status of your ongoing auctions on your \"Now Bidding\" page.\nOnce you have won an auction, payment will be processed automatically. You will receive a notification via email.","special_order_10":"Business Hours","special_order_20":"Orders accepted","special_order_30":"24\/7, 365 days a year","special_order_40":"Order processing\/manual price quotes","special_order_50":"9 AM to 6 PM JST (including weekends and national holidays)","special_order_60":"Customer service","special_order_70":"9 AM to 6 PM JST (excluding weekends and national holidays)","special_order_80":"Inquiries received outside of business hours will be answered the following business day.","special_order_90":"Writing Product Reviews","special_order_100":"We do not offer a service for writing reviews for items. ","special_order_101":"Please note beforehand that for items that offer the option to provide a rewards such as free shipping, discounts, etc. after writing a review, we will select the option to not write a review when processing orders.","special_order_110":"Pre-ordering\/Reserving Items","special_order_120":"Once your Charge 1 payment has been made, we will process the pre-order for you.","special_order_121":"Please place your order during the pre-order period.","special_order_130":"Cancellations, Claims, and Inspections After Ordering","special_order_140":"After Charge 1 is paid, we cannot make a cancellation, return, or claim to the seller. Please make sure to confirm the item contents fully before ordering.","special_order_141":"Details concerning this policy can be found <a href=\":1\">here<\/a>.","special_order_150":"About domestic shipping","special_order_151":"","special_order_160":"Items must be purchased from the same seller (same domain or same store name)","special_order_170":"Items must be paid for at the same time","special_order_180":"Items must be ordered from sellers that offer combined shipping\/payment","special_order_190":"We can combine items for domestic shipment if they meet the above conditions.","special_order_200":"* Items from stores that require manual price quotes take some time to be processed for payment. It may take up to two business days for Charge 1 to be billed to you.","special_order_201":"About domestic shipping","special_order_161":"Items must be purchased from the same seller (same domain or same store name)","special_order_162":"Items must be paid for at the same time","special_order_163":"Items must be ordered from sellers that offer combined shipping\/payment","special_order_164":"We can combine items for domestic shipment if they meet the above conditions.","special_order_210":"Using Coupons","special_order_220":"If you would like to use a coupon code provided by the seller when placing your order, please enter the coupon code into the comment box on the order form.","special_order_230":" Coupons without codes such as vouchers and points cannot be used when purchasing through our proxy service. Please note that we are unable to apply these to your order even if you provide the details in the comment box.","special_order_240":"Convenience Store\/Post Office Payments and Pickup","special_order_250":"For orders that need to be paid or picked up at a convenience store or post office, an additional 1,000 yen commission fee will be applied.\nIf you have any questions regarding this matter, please contact <a href=\":2\" target=\"_blank\">customer service<\/a> before paying for the charge 1 of your order.","special_order_251":"FROM USA does not offer convenience store or post office payments and pickup.","special_order_260":"Item Information","special_order_270":"For us to correctly order the product you wish to purchase, please provide specific item information such as the item name, item picture, and item URL.","special_order_280":"FROM JAPAN will not be held responsible in cases where an incorrect product was purchased due to incorrect or insufficient item information.","special_order_290":"Tickets and Other Products Requiring Proof of ID","special_order_300":"All orders placed through our proxy service are placed in our company director's name.","special_order_310":"We cannot place orders using our customers' names. Additionally, we also cannot provide any IDs or photocopies of IDs for orders made through our service. Please confirm whether the item you would like to purchase requires an ID before placing your order.","special_order_320":"FROM JAPAN will not be held responsible for cases where a product is invalidated due to an ID not being provided. Please note that we are also unable to offer any refunds in such cases.","special_order_321":"FROM USA will not purchase tickets or admission tickets.","special_order_330":"Purchasing flammable\/combustible products.","special_order_340":"We cannot ship items that contain alcohol or other flammable or explosive ingredients outside of Japan.","special_order_350":"Please refrain from purchasing flammable or combustible products, such as perfumes and nail polishes.","special_order_360":"Click <a href=\":3\">here<\/a> for more details on prohibited items.","special_order_370":"If you purchase a prohibited item, it will need to be shipped to a Japanese address or the item will need to be disposed of.","special_order_380":"If disposal is necessary, a disposal fee may be charged. (The Charge 1 payment will not be refunded.)","special_order_341":"We cannot ship items that contain alcohol or other flammable or explosive ingredients outside of the United States.","special_order_342":"Please refrain from purchasing flammable or combustible products, such as perfumes and nail polishes.","special_order_343":"Click <a href=\":3\">here<\/a> for more details on prohibited items.","special_order_344":"If you purchase a prohibited item, it will need to be shipped to a Japanese address or the item will need to be disposed of.","special_order_345":"If disposal is necessary, a disposal fee may be charged. (The Charge 1 payment will not be refunded.)","special_order_390":"Purchasing Items Containing Lithium Batteries","special_order_400":"Depending on the country or region, lithium batteries may only be shipped if attached to a device or installed inside of an item.","special_order_410":"However, each package is limited to 4 lithium cell batteries, or up to 2 assembled lithium batteries.","special_order_411":"Major Countries that Permit Shipping of Lithium Batteries:","special_order_420":"The United States, the United Kingdom, Canada, Australia, Austria, China, Taiwan, Hong Kong, South Korea, Thailand, and Malaysia.","special_order_430":"Please check <a href=\":4\" target=\"_blank\">here<\/a> for details.","special_order_440":"* Lithium batteries can only be shipped if installed into a device. We may open your item to confirm this before shipping.","special_order_450":"In case you do not wish for us to open your item to confirm, please contact <a href=\":5\" target=\"_blank\">customer service<\/a> before ordering.","special_order_460":"* If you plan on purchasing an item containing lithium batteries, please contact <a href=\":6\" target=\"_blank\">customer service<\/a>  first for confirmation.","special_order_401":"Depending on the country or region, lithium batteries may only be shipped if attached to a device or installed inside of an item.","special_order_402":"However, each package is limited to 4 lithium cell batteries, or up to 2 assembled lithium batteries.","special_order_403":"Major Countries that Permit Shipping of Lithium Batteries:","special_order_404":"The United Kingdom, Canada, Australia, Austria, China, Taiwan, Hong Kong, South Korea, Thailand, Malaysia, and Japan","special_order_406":"* Lithium batteries can only be shipped if installed into a device. We may open your item to confirm this before shipping.","special_order_407":"In case you do not wish for us to open your item to confirm, you must contact <a href=\":5\">customer service<\/a> before ordering.","special_order_408":"* If you plan on purchasing an item containing lithium batteries, please contact <a href=\":6\">customer service<\/a> with your auction ID first for confirmation.","special_order_409":"If an item containing lithium batteries is purchased without confirming with us first, we are not liable for any fees or losses if it is returned to us after shipping.","special_order_470":"Purchasing Oversized Items","special_order_480":"Depending on the weight, size, shape, and\/or quantity of items purchased, specialized packing fees may be applied to your purchase. See <a href=\":7\">here<\/a> for more information regarding specialized packing.","special_order_490":"In addition, shipping methods for oversized items may be limited. Depending on the destination country, this method can become quite expensive. We recommend that you check the shipping fee before ordering by using our fee calculator <a href=\":8\">here<\/a>.","special_order_500":"If you plan on purchasing an oversized item such as car parts, please consult with <a href=\":9\">customer service<\/a> before ordering.","special_order_501":"If you plan on purchasing an oversized item such as car parts, please consult with <a href=\":9\" target=\"_blank\">customer service<\/a> before ordering.","special_order_510":"Oversized items are defined as follows:","special_order_520":"Weighing over 30 kg","special_order_530":"Length of over 150 cm, or circumference and length totaling over 300 cm","special_order_540":"Shipping Domestically","special_order_550":"If you wish to have your package shipped from our distribution center to an address within Japan, a 5% domestic handling fee will be added to your order.","special_order_560":"Additionally, we are unable to have items sent directly from a store or seller to an address within Japan.","special_order_551":"If you wish to have your package shipped from our distribution center to an address within the US, no additional fees will be charged to your order.","special_order_552":"Additionally, we are unable to have items sent directly from a store or seller to an address within the United States.","special_order_570":"Purchasing Intangible\/Digital Items","special_order_580":"Intangible items such as web money, electronic tickets, electronic admission tickets, and items that do not require shipment are ineligible for service. Please note that as a rule we are unable to accept cancellation or refund if you purchase such items in error. If you have mistakenly purchased such items, regardless of the payment method used, item information will be sent to the member from our company physically via mail. We do not guarantee that delivery will be within the expiration date of the items.","special_order_581":"Intangible items cannot be purchased on FROM USA.","special_order_600":"About Fraudulent Transactions, Non-delivery, and Store Bankruptcy","special_order_610":"If an purchased item never arrives at our distribution center, you will be refunded any payments in full.","special_order_620":"Compensation will also be given if a seller is unable to provide the item or if they go bankrupt.","special_order_630":"Place an order here","help_fee_10":"Service Fees","help_fee_20":"Basic Fees","help_fee_30":"The fees for using FROM JAPAN are divided into two payments.","help_fee_31":"Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fees, and any other applicable fees.","help_fee_32":"The fees for using FROM USA are divided into two payments.","help_fee_33":"Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fee, and any other applicable fees.","help_fee_40":"Charge 1","help_fee_50":"Item Price","help_fee_60":"Charge 2","help_fee_70":"International Shipping, Handling and Other Fees","help_fee_80":"You pay the item price when you place your order.","help_fee_90":"You pay for all other service fees including domestic shipping within Japan, international shipping, and other fees before we ship the item to you.","help_fee_91":"You pay for all other service fees including domestic shipping within the US, international shipping, and other fees before we ship the item to you.","help_fee_100":"International Shipping Fees","help_fee_110":"Use our Fee Calculator <a href=\":1\">here<\/a> for an estimate.","help_fee_120":"Handling Fees","help_fee_130":"Product Protection Plan","help_fee_140":"500 yen per item","help_fee_150":"*If multiple units of the same item are paid together, handling fees will be the same as for one item.","help_fee_160":"Payment Fees Inside Japan","help_fee_180":"200 yen (consistent)","help_fee_250":"Shipping Fees Inside Japan","help_fee_260":"Actual cost (Items which do not charge shipping fees inside Japan are charged 0 yen)","help_fee_270":"Please note","help_fee_280":"* We will not collect any payment fees from customers even if they are incurred on purchases made in Japan.","help_fee_290":"* You can save on shipping fees when purchasing items from the same seller or store. Learn more <a href=\":2\" target=\"_blank\">here<\/a>.","help_fee_291":"* You can save on shipping fees when purchasing items from the same seller or store. Learn more <a href=\":2\">here<\/a>.","help_fee_300":"* Regardless of the payment method, items won from JDirectItems Auction will incur a 200 yen payment fee.","help_fee_251":"International Shipping","help_fee_252":"Plan Fee","help_fee_253":"Product Protection","help_fee_254":"Total amount for each product\n50.00 USD or more: Total amount x 10%\nLess than 50.00 USD: 5.00 USD \/ 1 order ID","help_fee_255":"* Order ID:\nItems with the same specifications \/conditions such as model number, design, color, size, etc.","help_fee_256":"Total Item Price","help_fee_257":"* When purchasing multiple items at the same time, if the total amount is less than 50.00 USD, the fee will be 5.00 USD \/ 1 order ID.","help_fee_258":"Example of fee calculation","help_fee_259":"Payment fees (within the US)","help_fee_261":"Credit card payment","help_fee_262":"Other payment methods","help_fee_263":"Actual cost","help_fee_264":"Domestic shipping (within the US)","help_fee_265":"Actual cost (0 USD for free shipping within the US)","help_fee_310":"Purchasing Plan","help_fee_320":"Our Product Protection Plan lets you shop with peace of mind.","help_fee_321":"At FROM USA, our Product Protection Plan lets you shop with peace of mind.","help_fee_330":"Day1","help_fee_340":"Day20","help_fee_311":"Please note","help_fee_350":"* Some items are not eligible for the Product Protection Plan. Click <a href=\":3\">here<\/a> for details.","help_fee_360":"* Secondhand items with stains, dirt, dents, frays, scratches, discoloration, broken parts and chips are not covered by the Product Protection Plan.","help_fee_370":"Details of the Product Protection Plan are as follows.","help_fee_380":"Fee","help_fee_381":"500 yen per item","help_fee_382":"* If multiple units of the same item are paid together, handling fees will be the same as for one item.","help_fee_390":"Free storage (60 days)","help_fee_400":"Item consolidation","help_fee_410":"Guarantee for trades inside Japan","help_fee_420":"Check service","help_fee_430":"Guarantee for international shipping","help_fee_440":"Small packets","help_fee_450":"*","help_fee_460":"* Only available for packages with Charge 1 valued under 30,000 yen.","help_fee_470":"* Shipments without tracking are not eligible for compensation.","help_fee_461":"* Packages without tracking added are not eligible for compensation.","help_fee_391":"Fees","help_fee_392":"Total amount for each product (*)","help_fee_393":"50.00 USD or more: Total amount x 10%","help_fee_394":"Less than 50.00 USD: 5.00 USD \/ 1 order ID","help_fee_395":"* When purchasing multiple items at the same time, if the total amount is less than 50.00 USD, the fee will be 5.00 USD \/ 1 order ID.","help_fee_396":"Free storage (45 days)","help_fee_397":"Combined shipping","help_fee_398":"Domestic shipping insurance","help_fee_399":"Check service","help_fee_401":"International delivery insurance","help_fee_471":"Domestic Shipping Insurance","help_fee_480":"Your order will be fully insured by One Map against damage or non-delivery.","help_fee_482":"Your order in the United States will be fully insured by One Map against damage or non-delivery.","help_fee_481":"Please note","help_fee_490":"* To prevent loss\/damage during shipping we will select only insured and tracked domestic shipping methods.","help_fee_491":"Check Service","help_fee_500":"We'll check that the correct item has been delivered to us, and that there is no significant damage to it.","help_fee_501":"Please note","help_fee_510":"* Checking for subtle flaws or damage, an item's functionality, authenticity, or anything else that requires specialist knowledge is not included in this service.","help_fee_520":"* In some cases we may open your item to confirm the condition of the contents.","help_fee_521":"International Shipping Insurance","help_fee_530":"Your package will be fully insured for damage or non delivery. Additionally, One Map will take extra care in packing items that require special handling.","help_fee_531":"Please note","help_fee_540":"* If your package arrives with damaged or missing items, please contact Customer Service within 7 days of the package's arrival. For more information on applying for compensation, please click <a href=\":4\">here<\/a>.","help_fee_541":"* If your package arrives with damaged or missing items, please contact Customer Service within 7 days of the package's arrival. For more information on applying for compensation, please click <a href=\":4\" target=\"_blank\">here<\/a>.","help_fee_550":"* The maximum compensation amount is limited to the amount shown on the delivery slip.","help_fee_560":"Extra Fees","help_fee_570":"Orders that meet the following conditions will be charged the corresponding fee during the Charge 2 payment.","help_fee_580":"Japanese Consumption Tax, Japan Customs Fees","help_fee_581":"Actual cost","help_fee_590":"Applied to items that do not include Japanese consumption tax (10%), and to items shipped from overseas that have incurred import taxes or customs fees when entering Japan. ","help_fee_600":"Export Clearance Fee","help_fee_620":"Applied to packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel). ","help_fee_630":"Special Delivery Fee","help_fee_650":"Applied to FedEx shipments destined for an address outside of FedEx's direct distribution area. Learn more <a href=\":5\" target=\"_blank\">here<\/a>.","help_fee_660":"Disposal Fee","help_fee_670":"Applied when discarding large items.","help_fee_680":"Tire Removal Fee","help_fee_690":"Up to 4 units: 16,000 yen","help_fee_710":"As tires are considered prohibited items, we can offer to dispose of them.Should you wish to use this service, please contact our <a href=\":6\" target=\"_blank\">customer service team<\/a> with your auction ID or order ID.","help_fee_720":"Outsourced Packing","help_fee_721":"Actual cost","help_fee_730":"Applied to items that must be packed by a third party. Learn more <a href=\":7\">here<\/a>.","help_fee_750":"From 1,500 yen","help_fee_751":"Applied when a member requests to modify or cancel a shipment. There may be cases where the request cannot be accepted.","help_fee_752":"GST","help_fee_753":"SST","help_fee_754":"Malaysia SST","help_fee_755":"Actual cost","help_fee_756":"Low Value Goods (LVG) of 500 MYR or less imported into Malaysia on or after January 1, 2024 will be subject to Sales and Services Tax (SST). Check <a href=\":15\" target=\"_blank\">here<\/a> for details.","help_fee_757":"For each LVG settled in Charge 1 after this date, 10% of the amount will be collected as SST at the time of payment of Charge 2 on your behalf.","help_fee_760":"Australian GST","help_fee_770":"As of July 1, 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more <a href=\":8\" target=\"_blank\">here<\/a>.","help_fee_780":"For sales with a customs value under 1,000 AUD, 10% of the total order value (Charge 1(item price) + Charge 2 before GST is added) will be collected as GST.","help_fee_790":"Members who wish to pay the GST themselves must <a href=\":9\" target=\"_blank\">contact us<\/a> and provide their ABN number in advance.","help_fee_800":"New Zealand GST","help_fee_810":"As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand. Learn more <a href=\":10\" target=\"_blank\">here<\/a>.","help_fee_820":"15% of the total order value (Charge 1 + Charge 2 before GST is added) will be collected as GST.","help_fee_821":"Singaporean GST","help_fee_822":"Actual cost","help_fee_823":"A Goods and Services Tax (GST) will be charged for shipments imported into Singapore on or after January 1, 2023. For more details, please <a href=\":13\" target=\"_blank\">check here<\/a>.","help_fee_824":"In addition, from January 1, 2024, if the total value of the items on the invoice is less than 400 SGD, 9% of the total cost (Charge 1 + Charge 2 before GST is added) required to deliver the parcel will be collected as GST on behalf of the customer.","help_fee_825":"Members who wish to pay the GST themselves must <a href=\":14\" target=\"_blank\">contact us<\/a> and provide their GST number in advance.","help_fee_826":"GST will not be collected in advance for Surface shipments, but may be subject to payment upon arrival.","help_fee_827":"(Until December 31, 2023, the previous 8% rate will be collected on your behalf.)","help_fee_830":"Non-International Delivery Fees","help_fee_840":"When shipping items from our distribution center to a Japanese address, an extra 5% fee calculated from the total cost of the Charge 1 and Charge 2 fees excluding handling fees will be incurred.","help_fee_841":"Please note","help_fee_850":"* If any other expenses are incurred when purchasing items, you will be charged the actual cost of these expenses.","help_fee_860":"* Members are fully responsible for customs clearance procedures and payment of customs fees requested in the destination country or region.","help_fee_870":"If you have any questions, please contact <a href=\":11\">Customer Service<\/a> before placing your order.","help_fee_871":"If you have any questions, please contact <a href=\":11\" target=\"_blank\">Customer Service<\/a> before placing your order.","help_fee_591":"Custom fees to the US","help_fee_592":"Actual cost","help_fee_593":"If items you have purchased from outside the United States are charged custom fees upon entry, these fees will be charged to you.","help_fee_594":"Out-of-Region Delivery Fee","help_fee_595":"FedEx will charge you this extra fee if you ask for delivery outside the direct collection and delivery areas specified by FedEx. Click <a href=\":5\" target=\"_blank\">here<\/a> for details on these areas.","help_fee_596":"Disposal cost","help_fee_598":"Tire removal cost","help_fee_599":"approximately 100.00 USD \/ tire (Removal: 15.00 USD + Travel expenses: 85.00 USD)","help_fee_601":"19 inches or more: Contact us","help_fee_602":"To use this service, please contact <a href=\":6\">customer support<\/a> with your auction ID or order number.","help_fee_603":"Outsourced packing","help_fee_604":"You will be charged if you purchase a product that we judge to be too difficult to pack and will require packing to be made by an outsourced packing company.","help_fee_606":"A minimum of USD 20.00","help_fee_607":"We will charge you if you wish to modify, cancel or repack your package after the shipping instructions have been completed. In addition, we may not be able to accept your repacking request depending on the situation.","help_fee_608":"Australian GST","help_fee_611":"Actual Cost.","help_fee_609":"Goods and Service Taxes (GST) are levied on all packages imported into Australia after 1 July 2018. Click <a href=\":8\" target=\"_blank\">here<\/a> for details.","help_fee_671":" If you wish to pay the tax yourself, please contact <a href=\":9\">customer support<\/a> with your \"ABN number\" before making the payment.","help_fee_672":"New Zealand GST","help_fee_675":"Actual Cost.","help_fee_673":"Goods and Service Taxes (GST) are levied on packages imported into New Zealand after December 1, 2019. Click <a href=\":10\" target=\"_blank\">here<\/a> for details.","help_fee_880":"Payment Methods","help_fee_881":"FROM JAPAN accepts payment via credit card, PayPal, Alipay, deposit and FJ points.","help_fee_882":"Please be careful as payment methods must be saved separately on both FROM JAPAN and FROM USA.","help_fee_883":"FROM USA accepts payment via credit card, PayPal, and deposit.","help_fee_884":"Please be careful as payment methods must be saved separately on both FROM USA and FROM JAPAN.","help_fee_890":"Credit Card","help_fee_900":"Deposit","help_fee_910":"FJ Points","help_fee_911":"Please note","help_fee_920":"* There is a limit on the amount that you can spend on JDirectItems Auction every month. Once you have reached the limit, you can only use a deposit or FJ points to bid for the remainder of the month.","help_fee_921":"* If the amount of successful bids (including bids in progress) on eBay for the current month exceeds a certain amount, only deposit can be used.","help_fee_922":"* In case of duplicate payments, please contact Customer Service to receive a refund. Please note that this process may take up to 2 to 3 business days.","help_fee_923":"* If you have made a duplicate payment, please contact Customer Support for a refund. Please note that it may take 2-3 business days for the refund to be processed.","help_fee_924":"* If payment cannot be confirmed using the payment method you selected when bidding on eBay, please complete the payment within 48 hours of winning the bid. If the payment is not completed 48 hours, your account will be restricted.","help_fee_930":"We accept VISA and MasterCard.","help_fee_940":"We accept payment via PayPal.","help_fee_941":"We accept payment via Alipay.","help_fee_950":"You can create a PayPal account <a href=\":12\" target=\"_blank\">here<\/a>.","help_fee_951":"Please note","help_fee_960":"* Items paid by PayPal cannot be shipped to another country or region other than the destination designated at the time of payment.","help_fee_969":"Deposit","help_fee_970":"You can place a deposit via credit card or PayPal.","help_fee_971":"You can place a deposit via credit card or PayPal.","help_fee_980":"You can use the deposited funds to bid on JDirectItems Auction and make payments on our site.","help_fee_990":"Deposits can be held up to 20 days.","help_fee_1000":"You can withdraw deposited funds at any time as long as they aren't being used on an open auction.","help_fee_1010":"Deposit Date","help_fee_1020":"Automatic Release","help_fee_1030":"You can use the deposited funds during this period.","help_fee_1031":"Please note","help_fee_1040":"* Deposits cannot be made by using credit card and PayPal together.","help_fee_1050":"* Items paid by deposit using PayPal cannot be shipped to another country or region other than the destination designated at the time of payment through PayPal.","help_fee_1060":"* Biddings on JDirectItems Auction require available deposit for at least 12 hours after the auction end time.","help_fee_1061":"* Biddings on eBay require a deposit to be active for at least 12 hours after the auction end time.","help_fee_1070":"* Deposits are available for 20 days. If you use up all of the deposit, it will be paid automatically 3 business days after the last payment.","help_fee_1080":"FJ Points can be used to make any payment on our site, at a rate of 1 point per 1 yen.","help_fee_1090":"You can earn FJ Points through campaigns or introducing a friend to FROM JAPAN.","help_fee_1100":"POINT","help_fee_1110":"YEN","help_fee_1111":"Please note","help_fee_1120":"* FJ Points cannot be refunded or exchanged for cash.","help_fee_1130":"* FJ Points cannot be refunded in the case of membership cancellation.","help_fee_1140":"* FJ Points cannot be transferred to or lent to another member, nor be combined with other accounts.","help_fee_1141":"* FJ points can only be used to make payments on FROM JAPAN.","help_fee_1150":"Currency and Exchange","help_fee_1160":"You can pay in the currencies listed below. (Currency availability depends on payment method.)","help_fee_1170":"You can change your Payment Currency from the menu bar at the top of the page.","help_fee_1180":"Any refunds will be made in the currency used at the time of payment.","help_fee_1181":"You can pay in the currencies listed below.\n","help_fee_1182":"You can change your reference currency from the menu bar at the top of the page.\nAll payments made through FROM USA will be processed in USD only.","help_fee_1400":"Please enter your desired currency","help_fee_1410":"Accepted Currencies For Credit Card Payments","help_fee_1411":"Please note","help_fee_1420":"* For auctions, the exchange rate at the time of payment will be applied after the auction has been won.","help_fee_1430":"* Adjustments for deposits will be calculated using the exchange rate at the time of deposit.","help_fee_1440":"* Fees incurred at the time of billing or refunds, as well as the refund method and timing, will be determined by the regulations of your credit card company or financial institution.\nIf you have any questions, please contact your credit card company or financial institution directly.","help_fee_1450":"0 yen","help_fee_1460":"1. Standard disposal: 5.00 USD per item","help_fee_1461":"2. Non-standard disposal: Please inquire","help_fee_1462":"a. Fragile items (glass, bottles)","help_fee_1463":"b. Liquid chemical substances (paint, cleaning liquids)","help_fee_1464":"c. Items containing processed gas or flammable items (cylinders, gas, spray)","help_fee_1465":"d. Items containing gasoline or oil","help_fee_1466":"e. Batteries","help_fee_1467":"f. Furniture","help_fee_1468":"Please include the auction\/order ID(s) when inquiring to customer support.","help_fee_1469":"3. Tires: 4.00 USD per unit\nFor wheel sizes 19 inches and over: Please inquire\nPlease include the auction\/order ID(s) when inquiring to customer support.","help_fee_1470":"Photo Service","help_fee_1471":"3 photos for 500 yen","help_fee_1472":"We are able to send photos of items after they have arrived at our warehouse. To request this service, please contact <a href=\":1\" target=\"_blank\">Customer Service<\/a> with the auction or order ID of the item you wish to receive photos of. Please check <a href=\":2\" target=\"_blank\">here<\/a> for more details on our photo service.","auction_10":"Business Hours","auction_20":"Automated bidding system","auction_30":"24\/7, 365 days a year","auction_40":"Transaction\/auction processing","auction_50":"9 AM to 6 PM JST (including weekends and national holidays)","auction_60":"Customer service","auction_70":"9 AM to 6 PM JST (excluding weekends and national holidays)","auction_80":"Orders placed outside the time period detailed above will be processed the following business day.","auction_21":"Bidding (Sniper bids)","auction_22":"24\/7, 365 days a year. ","auction_23":"Bidding offers (Buy it now, price negotiations)","auction_24":"9 AM to 6 PM JST (including weekends and national holidays)","auction_25":"Transaction\/auction processing","auction_26":"9 AM to 6 PM JST (including weekends and national holidays)","auction_27":"Customer service","auction_28":"9 AM to 6 PM JST (excluding weekends and national holidays)","auction_29":"Orders placed outside the time period detailed above will be processed the following business day.","auction_90":"Cancellations, Claims, and Inspections After Bidding","auction_100":"After a bid is placed, we are unable to make a cancellation, return, or claim to the seller due to a customer's circumstances.\nPlease make sure to confirm the contents of an auction fully before placing a bid.\nDetails concerning this policy can be found <a href=\":1\">here<\/a>.","auction_110":"About domestic shipping","auction_111":"About domestic shipping","auction_120":"1. Items won must be from the same seller","auction_130":"2. Items must be won on the same day","auction_140":"3. The seller must also agree to our request","auction_150":"We can combine items for domestic shipment if they meet the following conditions:","auction_160":"* For JDirectItems Auction, a \"day\" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening.","auction_170":"","auction_180":"* Domestic shipping cannot be requested for items won under different IDs.","auction_181":"Generally, the same ID is used for bidding; however, there may be cases where your bid is placed with a different ID for the following reasons:","auction_190":"- Another One Map user is also bidding on the same auction.","auction_200":"- An ID has become unusable on JDirectItems Auction.","auction_201":"* If the seller refuses our request, the auctions will be charged separate shipping fees even if won on the same day.","auction_121":"Items won must be purchased or won from the same seller on the same day","auction_122":"Items must be purchased through the same method","auction_123":"The seller must also agree to our request","auction_124":"If the above conditions are met, domestic shipping charges and payment fees for multiple items can be combined.","auction_125":"* For eBay, a \"day\" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening.","auction_126":"* If some of your items have been won within our business hours, and others outside of our business hours, we may not be able to request for a combined shipment even if they are won from the same seller on the same day. If you wish to combine such items into a single domestic shipment, please be sure to inform us (<a href=\":2\">Customer Service<\/a>) after winning the item with the earliest ending time.","auction_127":"Should we not be contacted there may be times where your auctions will not be able to be combined for domestic shipping.","auction_210":"Using Coupons","auction_220":"If you wish to use a coupon issued by a store or seller, please contact <a href=\":3\" target=\"_blank\">customer service<\/a> with your auction ID and coupon code after placing your bid.","auction_221":"If you wish to use a coupon issued by eBay, please contact <a href=\":3\">customer service<\/a> with your auction ID and coupon code after placing your bid.","auction_230":"Convenience Store\/Post Office Payment and Pickup","auction_240":"For orders that need to be paid for or picked up at a convenience store or post office, an additional 1,000 yen commission fee will be applied.\nIf you have any questions regarding this matter, please <a href=\":4\" target=\"_blank\">contact us<\/a> before bidding.","auction_242":"FROM USA does not support orders which require to be paid for or picked up at a convenience store or post office.","auction_250":"Purchasing Items That May Be Flammable or Explosive","auction_260":"We cannot ship items that contain alcohol or other flammable or explosive ingredients outside of Japan.","auction_270":"Please refrain from ordering or bidding on perfume, nail polish, and other items which may pose a flammable or explosive hazard.\nSee <a href=\":5\">here<\/a> for more information regarding prohibited items.","auction_290":"If a prohibited item is purchased, the item will be sent to a Japanese address or disposed of.If we have to dispose of the item, a disposal fee may be charged (the item price will not be refunded).","auction_300":"","auction_261":"We cannot ship items that contain alcohol or other flammable or explosive ingredients outside of the United States.","auction_262":"Please refrain from ordering or bidding on perfume, nail polish, and other items which may pose a flammable or explosive hazard.\nSee <a href=\":5\">here<\/a> for more information regarding prohibited items.","auction_264":"If a prohibited item is purchased, the item will be sent to an address within the United States or disposed of.","auction_265":"If we have to dispose of the item, a disposal fee may be charged (the item price will not be refunded).","auction_310":"Purchasing Items Containing Lithium Batteries","auction_320":"Depending on the country or region, lithium batteries may only be shipped if attached to a device or installed inside of an item.","auction_330":"However, each package is limited to 4 lithium cell batteries, or up to 2 assembled lithium batteries.","auction_340":"Major Countries that Permit Shipping of Lithium Batteries:","auction_341":"The United States, the United Kingdom, Canada, Australia, Austria, China, Taiwan, Hong Kong, South Korea, Thailand, and Malaysia.","auction_350":"Please check <a href=\":6\" target=\"_blank\">here<\/a> for details.","auction_360":"* Lithium batteries can only be shipped if installed into a device. We may open your item to confirm this before shipping.","auction_370":"In case you do not wish for us to open your item to confirm, please contact <a href=\":7\" target=\"_blank\">customer service<\/a> before ordering.","auction_380":"* If you plan on purchasing an item containing lithium batteries, please contact <a href=\":8\" target=\"_blank\">customer service<\/a>  first for confirmation.","auction_390":"If an item containing lithium batteries is purchased without confirming with us first, we are not liable for any fees or losses if it cannot be sent internationally.","auction_321":"Depending on the country or region, lithium batteries may only be shipped if attached to a device or installed inside of an item.","auction_322":"However, each package is limited to 4 lithium cell batteries, or up to 2 assembled lithium batteries.","auction_323":"Major Countries that Permit Shipping of Lithium Batteries:","auction_324":"The United Kingdom, Canada, Australia, Austria, China, Taiwan, Hong Kong, South Korea, Thailand, and Malaysia.","auction_325":"* Lithium batteries can only be shipped if installed into a device. We may open your item to confirm this before shipping.","auction_326":"In case you do not wish for us to open your item to confirm, please contact <a href=\":7\">customer service<\/a> before ordering.","auction_327":"* If you plan on purchasing an item containing lithium batteries, please contact <a href=\":8\">customer service<\/a> with the auction or order ID for confirmation.","auction_328":"If an item containing lithium batteries is purchased without confirming with us first, we are not liable for any fees or losses if it cannot be sent internationally.","auction_400":"Purchasing Oversized Items","auction_410":"Depending on the weight, size, shape, and\/or quantity of items purchased, specialized packing fees may be applied to your purchase.See <a href=\":10\">here<\/a> for more information regarding specialized packing.","auction_420":"In addition, shipping methods for oversized items may be limited. Depending on the destination country, the shipping fee can become quite expensive. We recommend that you check the shipping fee before ordering by using our shipping fee calculator <a href=\":10\">here<\/a>.","auction_430":"If you plan on purchasing an oversized item such as car parts, furniture, or instruments, please consult with <a href=\":11\" target=\"_blank\">customer service<\/a> before placing a bid.","auction_440":"Oversized items are defined as follows:","auction_450":"Weighing over 30 kg","auction_460":"Length of over 150 cm, or circumference and length totaling over 300 cm","auction_411":"Depending on the weight, size, shape, and\/or quantity of items purchased, specialized packing fees may be applied to your purchase. See <a href=\":9\">here<\/a> for more information regarding specialized packing.","auction_412":"In addition, shipping methods for oversized items may be limited. Depending on the destination country, the shipping fee can become quite expensive. ","auction_413":"If you plan on purchasing an oversized item such as car parts, furniture, or instruments, please consult with <a href=\":11\">customer service<\/a> before placing a bid.","auction_414":"Oversized items are defined as follows:","auction_415":"Weighing over 30 kg","auction_416":"Length of over 150 cm, or circumference and length totaling over 300 cm","auction_470":"Shipping Domestically","auction_480":"If you wish to have your package shipped from our distribution center to a an address within Japan, a 5% domestic handling fee will be added to your order.","auction_490":"Additionally, we are unable to have items sent directly from a store or seller to an address within Japan.","auction_481":"If you wish to have your package shipped from our distribution center to a an address within the United States, no extra fee shall be charged.","auction_482":"Additionally, we are unable to have items sent directly from a store or seller to an address within the United States.","auction_500":"Purchasing Intangible\/Digital Items","auction_510":"Intangible items such as web money, electronic tickets, electronic admission tickets, and items that do not require shipment are ineligible for service. Please note that as a rule we are unable to accept cancellation or refund if you purchase such items in error. If you have mistakenly purchased such items, regardless of the payment method used, item information will be sent to the member from our company physically via mail. We do not guarantee that delivery will be within the expiration date of the items.","auction_501":"Purchasing Intangible\/Digital Items","auction_511":"FROM USA does not support the purchase of Intangible\/Digital Items.","auction_530":"About Fraudulent Transactions, Non-delivery, or Store Bankruptcy","auction_540":"If an item won never arrives at our distribution center after purchasing it, you will be refunded any payments in full.","auction_550":"Compensation will also be given if a seller is unable to provide the item or if they go bankrupt.","auction_560":"Bid on auctions here","title_privacypolicy_10":"FROM JAPAN, Co., Ltd., (here in after \"our company\") understands the importance of your provided personal information (including your name, address, phone number, and any other information that could identify you), and will observe the \"Act concerning Protection of Personal Information\" along with this privacy policy to take the necessary steps to properly manage your information, and strive to protect it as well as continuously reviewing and improving our efforts.","title_privacypolicy_20":"Definition of Personal Information","title_privacypolicy_30":"This privacy policy defines any information that can identify a person, including user ID, name, address, birthday, sex, phone number, email address, means of payment, purchase history and social media account(s) as personal information.","title_privacypolicy_40":"Intended Purpose","title_privacypolicy_50":"Our company may use your personal information for the following purposes:","title_privacypolicy_60":"(1) Management of information regarding members, orders and participation in campaigns","title_privacypolicy_70":"(2) Product sales, charging of various fees","title_privacypolicy_80":"(3) Shipment of orders","title_privacypolicy_90":"(4) Notifications regarding sale campaigns, new product information, and important site operation news","title_privacypolicy_100":"(5) Mail Magazine distribution","title_privacypolicy_110":"(6) Conducting surveys","title_privacypolicy_120":"(7) Point and coupon rewards","title_privacypolicy_130":"(8) Contacting users for confirmation and answering inquiries","title_privacypolicy_140":"(9) Statistical survey or data analysis","title_privacypolicy_150":"(10) Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through third party partner companies.","title_privacypolicy_151":"Sharing method: through sending documents or electronic\/electromagnetic methods to third parties.","title_privacypolicy_152":"(However, the sharing of personal information with third party companies can be stopped by the request of the user)","title_privacypolicy_160":"(11) Recruitment information","title_privacypolicy_170":"(12) Other purposes conforming to or closely related to the above listed purposes","title_privacypolicy_180":"Provision to Third Parties","title_privacypolicy_190":"Our company, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent. ","title_privacypolicy_191":"However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic\/electromagnetic methods to third parties.","title_privacypolicy_200":"(1) In the case that disclosure of payment information to related parties is necessary","title_privacypolicy_210":"(2) In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs","title_privacypolicy_220":"(3) Disclosure of user and sales information for the purpose of improving our service to third party partner companies","title_privacypolicy_230":"(4) In the case that our business or part of our service is entrusted to a third party","title_privacypolicy_240":"(5) Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party ","title_privacypolicy_250":"(6) When required to in accordance with personal information protection laws, or other laws","title_privacypolicy_260":"Upon requests from our members, personal information as listed in the paragraph above (excluding (6)) will not be shared to any third parties.","title_privacypolicy_270":"Disclosure, inquiry, revision, cancellation, deletion of information","title_privacypolicy_280":"Our company can disclose, inquire, revise, cancel, delete, etc. stored personal information at the request of any user.","title_privacypolicy_281":"Please request this using the designated form with the contact information below.","title_privacypolicy_290":"Cookies","title_privacypolicy_300":"Upon visiting our site, for an improved shopping experience, data is sent to your computer (known as \"cookies\") to register and identify your computer.","title_privacypolicy_301":"In your browser settings, you can select not to receive cookies, however it will affect a portion of our services.","title_privacypolicy_310":"Contract Changes","title_privacypolicy_320":"Our company, in accordance with changes in personal information protection policies or the law, reserves the right to change this privacy policy without warning.","title_privacypolicy_330":"Contact Us","title_privacypolicy_340":"FROM JAPAN Customer Service","title_privacypolicy_350":"Telephone: ","title_privacypolicy_351":"03-6262-8720 (Main Number)","title_privacypolicy_352":"03-6262-8722 (Customer Service)","title_privacypolicy_360":"From outside Japan: +81-3-6262-8722","title_privacypolicy_370":"Operating hours: 9AM - 6PM (JST)","title_privacypolicy_380":"*Not including weekends and holidays","title_privacypolicy_381":"Representative for data subjects in the EU and UK","title_privacypolicy_382":"We value your privacy and your rights as a data subject residing in the European Economic Area and United Kingdom and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact. (<a href=\":eu\" target=\"_blank\">EU<\/a>\/<a href=\":uk\" target=\"_blank\">UK<\/a>)","title_privacypolicy_383":"Prighter gives customers residing in the regions above an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please do so from <a href=\":url\" target=\"_blank\">here<\/a>. ","title_privacypolicy_384":"Contact for inquiries regarding personal data","title_privacypolicy_390":"Email: ","title_serviceRule_10":"Last updated: April 30, 2026","title_serviceRule_20":"Terms and Conditions","title_serviceRule_30":"Article 1: General Provisions","title_serviceRule_40":"FROM JAPAN Co., Ltd. and its group company ONE MAP INC. hereinafter collectively referred to as \u201cour company\u201d) shall determine the following \"One Map Service Terms and Conditions\" (hereinafter referred to as \"Terms of Service\") and individual terms and conditions, such as the \"FROM JAPAN Points Terms of Service,\" as well as detailed rules (hereinafter referred to as \"individual agreements\"), between users who use this service (defined in Article 6) provided on the service site (hereinafter referred to as \"the site\") operated by our company. (Hereinafter, the Terms of Service and each individual term will be collectively referred to as \"Terms of Service, etc.\")","title_serviceRule_41":"In the Articles below, the Terms of Service and individual agreements are collectively referred to as the Terms of Service.","title_serviceRule_50":"We reserve the right to change or specify new individual agreements at any time as we deem necessary. In cases where the Terms of Service and individual agreements contain contradictory statements, individual agreements shall be preferentially applied.","title_serviceRule_51":"Users who wish to use our service acknowledge that using our service constitutes the acceptance of both the Terms of Service and of any individual agreements, and accept that these apply collectively to all use of our service.","title_serviceRule_60":"Users who wish to use our service, upon agreeing with the Terms of Service and registering on our site with the necessary information through our prescribed process, shall qualify as a member (hereinafter \"member\") upon approval by our company.","title_serviceRule_70":"The Terms of Service shall apply to all members, and all members are obligated to comply with the terms.","title_serviceRule_80":"We shall not be liable for any damages or losses caused by violation of the Terms of Service.","title_serviceRule_90":"We reserve the right to change, amend, or modify the Terms of Service at any time without prior notice. Any changes to the Terms of Service shall take effect immediately once updated on our site.","title_serviceRule_100":"Article 2: Member Registration","title_serviceRule_110":"To become a member on our site, individuals will be required to enter personal information on the designation registration form on our site. Individuals are responsible for inputting all necessary information as accurately and completely as possible when registering for membership.","title_serviceRule_120":"Members shall be limited to one account per person, and registration of multiple accounts is prohibited. In the event that a user is found to have multiple accounts, we reserve the right to suspend or terminate the member's accounts without prior notice. We shall not be held liable for any damages or losses caused as a result of this.","title_serviceRule_130":"Users are prohibited from having third parties register to become a member on their behalf.","title_serviceRule_131":"Minors who wish to become a member on our site must first obtain the consent of a parent or legal guardian. Refunds, returns, or cancellations of purchases due to a member being a minor shall not be approved.","title_serviceRule_140":"In the case that any of the following instances are found, we reserve the right to deny membership. In addition, we reserve the right to suspend or terminate membership after the approval of membership registration.","title_serviceRule_150":"If a user's membership has been terminated or suspended in the past.","title_serviceRule_160":"If a user has failed to pay for our services in the past.","title_serviceRule_170":"If a user has refused to pay or has filed for a refund via a financial institution or credit card company for fees charged by our service in the past.","title_serviceRule_180":"If a user has intentionally acted to obstruct or harm the operation of our service.","title_serviceRule_190":"If falsehoods, inaccuracies, or insufficient information is found in a user's registered information.","title_serviceRule_200":"If a minor has registered for our service without obtaining permission from their parent or legal guardian.","title_serviceRule_210":"If a user has violated any of the Terms of Service.","title_serviceRule_220":"If we are unable to confirm the approval code for a credit card transaction with a user.","title_serviceRule_230":"Any other cases we deem inappropriate as a member in accordance with the Terms of Service.","title_serviceRule_240":"Article 3: Account Management","title_serviceRule_250":"Once we have approved member registration, a user ID and password (hereinafter \"ID, etc.\") will be granted to the member. Members are responsible for securely managing their ID, etc., and are responsible for regularly changing their password. We shall not be liable for any losses or damages incurred from a member's negligence of this responsibility.","title_serviceRule_260":"Members are prohibited from the sharing, lending, transfer, sale, etc. of their membership or ID, etc. to a third party.","title_serviceRule_270":"Upon confirmation of a registered user ID and password, we consider the user of the account to be the owner, and use of the account to be the member's full responsibility. We will not be liable for any losses even in the case of unauthorized use of an ID by a third party. Payment to cover any damages incurred to the member or our company will be the member's responsibility.","title_serviceRule_280":"Members shall be responsible for immediately updating any registered information accordingly on their account management page (hereinafter \"account page\") in the event of any changes. We shall not be liable for any losses or damage incurred due to a member's negligence or failure to comply with the designated procedures on our site. Depending on the order processing stage or payment method, there may be cases where payments or shipments are processed using previously provided information. Our company shall not be held liable for any inconveniences or damages caused by this.","title_serviceRule_290":"With the exception of members with pending shipments or item delivery to our warehouse, members are able to withdraw membership and deactivate their account through the designated procedures on their account page. As such, members must confirm if they have any remaining orders on their account that have not yet arrived or been completed before withdrawing membership. In the case that we determine the owner of an account to be deceased, we reserve the right to judge the account as inactive and deactivate it.","title_serviceRule_300":"Article 4: Handling of Personal Information","title_serviceRule_310":"We may use your personal information for the following purposes as defined in our Privacy Policy.","title_serviceRule_320":"Management of user and order information","title_serviceRule_330":"Product sales, charging of various fees","title_serviceRule_340":"Shipment of orders","title_serviceRule_350":"Notifications regarding sale campaigns, new product information, and important site operation news","title_serviceRule_360":"Mail Magazine distribution","title_serviceRule_370":"Conducting surveys","title_serviceRule_380":"Point and coupon rewards","title_serviceRule_390":"Contacting users for confirmation and answering inquiries","title_serviceRule_400":"Statistical survey or data analysis","title_serviceRule_410":"Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through partner companies.","title_serviceRule_411":"Sharing method: through sending documents or electronic\/electromagnetic methods to third parties","title_serviceRule_412":"(However, the sharing of personal information with third party companies can be stopped by the request of the user)","title_serviceRule_420":"Other purposes conforming to or closely related to the above listed purposes","title_serviceRule_430":"We, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent. However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic\/electromagnetic methods to third parties.","title_serviceRule_431":" ","title_serviceRule_440":"In the case that disclosure of payment information to related parties is necessary","title_serviceRule_450":"In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs.","title_serviceRule_460":"Disclosure of user and sales information for the purpose of improving our service to third party partner companies.","title_serviceRule_461":" ","title_serviceRule_470":"In the case that our business or part of our service is entrusted to a third party.","title_serviceRule_480":"Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party.","title_serviceRule_490":"When required to in accordance with personal information protection laws, or other laws.","title_serviceRule_500":"Users can request for exemption from having their personal information shared by FROM JAPAN for any of the reasons listed in the previous section (excluding (1)(2)(6)).","title_serviceRule_510":"This site uses cookies to provide members with a better service. Furthermore, we record our members' access history and site usage to authenticate users of our service. We may also record the following information:","title_serviceRule_511":"- IP addresses used to access our servers.","title_serviceRule_512":"- Device ID used when accessing our site through a mobile device.","title_serviceRule_513":" ","title_serviceRule_520":"Article 5: Suspension\/Termination of Membership","title_serviceRule_530":"In the event that we determine a member has taken any of the actions below, we reserve the right to, without prior notice, suspend or terminate the member's account. Our company shall not be held liable for any losses or damages resulting from the suspension or termination of membership.","title_serviceRule_540":"Not completing payment of usage fee(s) within the designated payment period.","title_serviceRule_550":"Using a user ID for illegal purposes, or having a third party use a member's account for illegal purposes.","title_serviceRule_560":"Requesting a refund or refusing payment through a credit card company or payment agency.","title_serviceRule_570":"Using our service for fraudulent or illegal activity.","title_serviceRule_580":"Violating our Terms of Service, etc.","title_serviceRule_590":"Violating laws.","title_serviceRule_600":"Given administrative action.","title_serviceRule_610":"Being or thought to be associated with antisocial organizations or forces.","title_serviceRule_620":"Failing to correctly input a login password after a certain number of attempts (to protect member's personal information).","title_serviceRule_630":"Not logging in to an account for a period of time determined by our company.","title_serviceRule_640":"Any other reason we deem a user to be ineligible for membership.","title_serviceRule_650":"Article 6: Service Details","title_serviceRule_660":"In accordance with the provisions of Article 7, this service involves our company purchasing products and services (collectively referred to as \"items\") that a member wishes to purchase from sellers or online shops (hereinafter referred to as \"sellers\") on internet auction sites in Japan or the United States designated by the member, selling the items to the member, and delivering them to the addresses designated by the member.","title_serviceRule_670":"Members agree that all purchased items will be covered by our Product Protection Plan. Use of the Product Protection Plan is mandatory for all items.","title_serviceRule_680":"Terms of the Product Protection Plan:","title_serviceRule_690":"- Items will be fully insured and compensated, should full\/partial non-delivery or damage occur as a result of seller negligence or fraudulent activity.","title_serviceRule_700":"- Upon warehouse delivery, we will confirm that your item matches the store or seller's provided description and photos.","title_serviceRule_710":"- Item functionality and brand authenticity will not be checked nor covered by this plan. When purchasing secondhand items, flaws such as stains, dents, scratches, cracks, creasing, fraying, faded colors, etc. are not covered.","title_serviceRule_720":"- Items will be packed with extra care for international shipping.","title_serviceRule_730":"- If an item arrives broken, damaged, or missing parts, please apply for compensation within 7 days in order to receive a refund or exchange your item.","title_serviceRule_740":"- In order to apply for compensation you must submit the following:","title_serviceRule_750":"Proof of a damage report\/claim placed to the post office or delivery company. (E.g. your reference number or a screengrab of your receipt)","title_serviceRule_760":"Photos of the package exterior, interior packaging, and state of the damaged item(s) (in the case of damaged or broken items)","title_serviceRule_770":"Shipment tracking number","title_serviceRule_780":"Order ID of the damaged or missing item(s)","title_serviceRule_790":"Basic explanation of the damage to your item(s)","title_serviceRule_800":"- Members must submit the damage report to the post office or delivery company within 7 days of the package's arrival.","title_serviceRule_810":"- Broken items that are eligible for a full refund under our Buyer Protection Plan must be shipped back to us within 1 week of request in order to receive compensation.","title_serviceRule_820":"- Our company takes no responsibility in cases where we were not able to purchase the correct item due to errors or ambiguous phrasing in the order information provided by the member.","title_serviceRule_830":"- Compensation is not provided for items that couldn't clear customs.","title_serviceRule_840":"- Customs duties and other fees are non-refundable.","title_serviceRule_850":"- Items eligible for compensation will be refunded in FJ Points regardless of the original payment method.","title_serviceRule_851":"You will be refunded through your original payment method on FROM USA.","title_serviceRule_860":"We shall not be liable for issues regarding item functionality or brand authenticity. In the case that items purchased are found or suspected to be counterfeit or are not functioning correctly after arriving at a member's delivery address, members must agree that they will not seek compensation from our company.","title_serviceRule_870":"Our business hours for processing orders are from 9:00 AM to 6:00 PM JST (including weekends and national holidays). In addition, members are able to place orders outside of our business hours.","title_serviceRule_880":"Our distribution center's operation hours are from 9:00 AM to 6:00 PM JST (not including weekends and national holidays).","title_serviceRule_881":" ","title_serviceRule_890":"The FROM JAPAN Customer Service Center is open from 9:00 a.m. to 6:00 p.m. (JST).","title_serviceRule_891":"The FROM USA Customer Service Center is open from 9:00 a.m. to 6:00 p.m. (JST), excluding weekends and holidays.","title_serviceRule_900":"As the seller under Article 7, our company shall be obligated to deliver the items (including arranging shipping) and fulfill other duties as specified in these Terms of Service. However, we do not guarantee the accuracy of item information displayed by sellers, the quality, performance, legality or authenticity of the items, or any procedures or costs such as customs declarations, shipping destination country-specific procedures, or tariffs, unless we explicitly guarantee them separately.","title_serviceRule_910":"Each destination country or region may have its own import regulations, and in addition to the fee for the service, you may be required to pay customs duties, value-added tax, etc. in the destination country or region. We are not in affiliation with or involved whatsoever with customs entry. As such, members planning to import items which require importing approval certificates or related documentation for their country or region in order to pass customs are responsible for obtaining any necessary documents or certificates and confirming this information beforehand with the local customs office in their country or region before using our service.","title_serviceRule_920":"Our company will not be liable for any losses or damages incurred by customs duties, value-added taxes, etc. incurred by a member due to failure to comply with the previous clause or violation of laws and regulations, nor will item returns or refunds be offered in these cases. Additionally, members will be responsible for bearing any costs in the case that damages are also incurred by our company. Furthermore, if it is discovered after purchasing an item that customs procedures or payment of customs duties, value-added tax, etc. are required, the member will be responsible for completing the procedures with the local authorities.<br \/>However, if the destination country or region, shipping method or other conditions specified separately by our company apply, we will charge customs duties, value-added tax and other similar public charges that are expected to be incurred during customs clearance, as well as customs clearance fees, advance payment fees and other fees charged by the shipping company or customs broker in connection with customs clearance procedures (collectively referred to as \"customs duties, etc.\") before shipping the item. This payment amount is an estimate calculated based on laws and regulations and customs clearance practices at the time of purchase. The final amount of customs duties, etc. is determined by the customs authorities or other competent authorities of the destination country or region, or the shipping company, etc., so there may be a difference between the estimated amount invoiced before shipping and the actual amount of customs duties, etc. incurred. As a general rule, we will not make any additional charges or refunds to members regarding such discrepancies, and they will belong to our company. However, this does not apply if the discrepancy is caused by our willful misconduct or gross negligence, or in other cases specified separately by our company. Furthermore, we may change the scope of advance payment and calculation methods, or may choose to not charge advance payment, depending on the destination country or region, shipping method, item type, amount or other conditions separately determined by our company.","title_serviceRule_930":"Article 7: Purchase of Items","title_serviceRule_940":"A purchasing contract shall be formed between our company and the member for the items in question, with our company as the seller and the member as the buyer, at the moment the member receives notification that the bidding process or payment processing related to the purchase of the items by our company, as stipulated in Article 8, has been successfully completed.","title_serviceRule_941":"Our company shall be the party (seller) to the purchasing contract stipulated in Paragraph 1 and shall not act as an agent, trustee or intermediary for the sale of the relevant items on behalf of members.","title_serviceRule_942":"Each fee listed as a usage fee stipulated in Article 8, Paragraph 2 shall constitute the purchase price of the item related to the purchasing contract stipulated in Paragraph 1.","title_serviceRule_943":"Ownership and risk of loss for the items subject to the purchasing contract stipulated in Paragraph 1 shall transfer from our company to the member at the time our company delivers said items to the shipping carrier in accordance with the provisions of Article 9, Paragraph 2.","title_serviceRule_944":"If consumption tax becomes applicable at the time of payment of the purchase price or thereafter with respect to the purchasing contract stipulated in Paragraph 1, the member shall pay an amount equivalent to said consumption tax as part of the purchase price as invoiced by our company.","title_serviceRule_950":"However, we reserve the right to refuse purchase or international shipment of items if determined at the time of ordering or warehouse delivery that a customer, either intentionally or by error, has ordered an item included in Article 11 of our Terms of Service, or any equivalent item. The final decision determining the eligibility of an item's purchase or international shipment will be made by our company on the basis of these Terms of Service, as well as other factors including the law and public policy.","title_serviceRule_960":"If the item price is incorrectly displayed and significantly differs from the general market price due to system integration issues, seller's display error, or other reasons beyond our reasonable control, we reserve the right to cancel the order.","title_serviceRule_970":"All purchases of items desired by members through this service (including bids on auctions) will be made in the name and at the expense of our company, not in the member's name or at the member's expense. Furthermore, such costs will be passed on to the member as usage fees as stipulated in Article 8, Paragraph 2, in accordance with the provisions of Paragraph 3 of this Article. Therefore, members are prohibited from contacting the seller of the item directly. Furthermore, if identity verification procedures are required when using tickets or admission passes purchased through our company, they may be invalidated due to inability to verify the identity of the purchaser, unless the seller offers a service that allows the purchaser's name to be changed to that of a third party. Since we do not accept requests for identification documents or copies of identification documents from sellers, members are obligated to confirm whether the item requires identity verification before purchasing. Furthermore, our company shall not be liable for any damages incurred due to a mistaken purchase caused by failure to confirm the purchase conditions in advance, or for unusable items due to inability to verify the purchaser's identity when used in Japan or the United States.","title_serviceRule_980":"When purchasing items where the seller offers to print, sign or stamp the buyer's name or other personalized text as an additional service, excluding cases where the seller offers an option to change the name or message to a third party other than the purchaser, members shall acknowledge that the only choices we can offer are declining the optional service, or using our company representative's name on the item.","title_serviceRule_990":"Bidding in auctions using this service is based on the bid amount set by the member and does not guarantee winning the auction. To increase the probability of winning, members shall set a sufficiently high maximum bid amount.","title_serviceRule_1000":"Members acknowledge that there are situations where the winning bid of an auction is deleted by the seller, leaving the member as the highest bidder to proceed with the purchase of the auction. In such a case, the member is obliged to purchase the item and pay the winning bid in full. Customer Service will contact the member and ask to acknowledge a charge for the winning price through the payment method used for bidding within 3 days. In the case that FROM JAPAN cannot confirm acknowledgement from the member within those 3 days or that the member requests a cancellation, members agree to pay whichever is higher of 2,000 yen or 30% of the winning price.","title_serviceRule_1001":"This situation does not occur with eBay auctions.","title_serviceRule_1002":"If payment cannot be confirmed using the payment method selected at the time of winning the auction, the member is obligated to complete the payment within 48 hours of winning the bid. Failure to comply with this obligation shall result in the member being restricted from future use of our bidding services.","title_serviceRule_1010":"In order to prevent mistakes when purchasing items, members are to provide us with the exact product name, product quantity, product picture and product URL and any necessary details pertaining to their purchase. If a member leaves a comment with an order, our company will place the order in accordance with the information specified in the comment. Our company takes no responsibility in cases where we were not able to purchase the correct item due to errors or ambiguous phrasing in the order information provided by the member.","title_serviceRule_1020":"Members shall notify us before bidding on or purchasing items that fall into one or more of the following categories. We shall not be liable for any losses or fees incurred by not confirming with us before placing a bid on or purchasing these items. In cases that we incur any losses under these circumstances, the equivalent amount will be billed to the member for compensation.","title_serviceRule_1030":"Items that have a purchasing limit","title_serviceRule_1040":"Items that require us to contact the seller before bidding or purchasing","title_serviceRule_1050":"Items that require us to contact or pay the seller within 24 hours of winning an auction","title_serviceRule_1060":"Members acknowledge that we have the right to invalidate or cancel any bids or orders where one or more the following circumstances apply. We are not liable for any fees or losses incurred from the cancellation or invalidation of these purchases. In the case that we incur any losses under these circumstances, the equivalent amount will be billed to the member for compensation.","title_serviceRule_1070":"If we determine that a seller has too many negative feedback ratings or that there is a risk that we are unable to properly purchase an item from a seller.","title_serviceRule_1080":"If a seller limits the number of transactions or sales that can be made to a single user or bidding ID.","title_serviceRule_1090":"If a seller does not deal with users or bidding IDs that have had cancelled transactions in the past.","title_serviceRule_1100":"If an item cannot be shipped and is limited to local pickup.","title_serviceRule_1110":"If an item cannot be shipped to Tokyo and is limited to certain regions.","title_serviceRule_1120":"If we determine that a member has previously cancelled an auction or order after it has already been won or paid for.","title_serviceRule_1130":"Other circumstances where the seller sets extraordinary rules or restrictions on transactions.","title_serviceRule_1140":"If a transaction cannot be completed due to the circumstances of a seller.","title_serviceRule_1141":"If purchases are from an American shopping site that cannot ship to Oregon, U.S.A.","title_serviceRule_1150":"Items containing lithium batteries or lithium ion batteries are ineligible for shipping to some countries. As such, members are responsible for confirming the regulations of the destination country or region, and to contact our customer service via email before purchasing such items. We shall not take any responsibility for any problems or losses resulting from user negligence regarding the provision above.","title_serviceRule_1160":"As lithium batteries can only be shipped installed or built-in to the item itself, members acknowledge that we may open the item in order to confirm that this is the case. Members who will not consent to the item being opened are to contact Customer Service via email regarding this issue before placing an order. There may be cases where an item is returned to us due to the lithium battery not being installed or built-in to the item. In such cases, members will be responsible for return shipping and all costs incurred for repacking and shipping the item again.","title_serviceRule_1161":"Reference: Conditions for sending lithium batteries by international mail","title_serviceRule_1170":"Intangible items such as download codes that can be redeemed in games or other digital codes, e-money, e-tickets, etc., cannot be purchased through our services. Should you purchase one by mistake, the purchase cannot be cancelled or refunded.","title_serviceRule_1171":"As an exception, no matter the payment method used, we will deliver the code or ticket to the member via regular shipping methods to the delivery address associated with the order at their expense. We cannot guarantee that the item will arrive within its specified period of use.","title_serviceRule_1172":"* Intangible items cannot be purchased on FROM USA.","title_serviceRule_1180":"We do not purchase items requiring item reviews, nor do we provide services to procure any bonus items or benefits resulting from writing item reviews.","title_serviceRule_1190":"If, as part of the services provided by the seller, points are awarded in return for the price of the items, etc., our company, as the buyer, will acquire such points.","title_serviceRule_1200":"Members who wish to redeem a seller's coupon code for a portion or all of the item price must enter the coupon code in the comments field on our order form when ordering. If the coupon, points, etc. information is not entered in a code format, we reserve the right to disregard the information entered and proceed with the order without notifying the member.","title_serviceRule_1210":"Using our service to purchase valuables such as the below using Japan Post shipping is strictly forbidden. If the post office, international post office, or customs determine that a shipment contains any of the following items, it will be returned to our distribution center. In such cases, members will be liable for payment of any costs or fees incurred by a return shipment.","title_serviceRule_1211":" ","title_serviceRule_1220":"coins, banknotes, paper currency","title_serviceRule_1230":"travelers checks and all other forms of bearer negotiable instruments.","title_serviceRule_1240":"processed or unprocessed platinum, gold or silver, gems, jewelry, etc.","title_serviceRule_1241":"* The same restrictions apply to FROM USA orders.","title_serviceRule_1250":"We do not ship adult products overseas. We will only purchase adult products when the member is ascertained to be of age, and the item is to be shipped to an address in Japan.","title_serviceRule_1260":"If our bidding or order ID becomes unavailable for consecutive use for any reason, an alternative ID will be used. In such cases, delivery of your items may be split even if the bid or order is made within the same day from the same seller. The member agrees to this.","title_serviceRule_1261":"Furthermore, if multiple members wish to bid on the same item through our bidding service, the bid of the member who sets the highest bid will take priority.","title_serviceRule_1270":"Shipping alcoholic beverages to an address within Japan or the United States is strictly forbidden, regardless of the alcohol percentage.","title_serviceRule_1280":"Beverages with over 70% alcohol fall into the definition of flammable goods and therefore their purchase is forbidden. There may also be countries that forbid beverages with less than 70% alcohol. Please check with the corresponding authorities before placing an order.","title_serviceRule_1281":"* Alcoholic beverages are not available on FROM USA.","title_serviceRule_1290":"Article 8: Payment for Services","title_serviceRule_1300":"Our service uses the following payment methods.","title_serviceRule_1310":"PayPal","title_serviceRule_1320":"Credit card (Visa, MasterCard)\n* JCB is limited to those who have registered their card in our website before or on May 1, 2021.","title_serviceRule_1330":"FROM JAPAN Points (hereinafter \"FJ Points\")","title_serviceRule_1340":"FJ Points cannot be exchanged for cash, nor will FJ Points be refunded even in case of membership cancellation. Other conditions regarding the allotment and usage of FJ Points are defined in the \"FJ Points Terms of Service\".","title_serviceRule_1341":"However, FJ Points can only be used on FROM JAPAN.","title_serviceRule_1350":"When using our service to purchase an item, members shall pay the following fees to our company within a given time period. We reserve the right to change handling fees and rates as needed without prior notice. ","title_serviceRule_1360":"Charge 1: Paid at the time of item purchase","title_serviceRule_1370":"- Item price","title_serviceRule_1380":"Charge 2: Paid before shipping","title_serviceRule_1390":"- Domestic shipping (from the store\/seller to our distribution center)","title_serviceRule_1400":"- Handling fees","title_serviceRule_1410":"- Payment Fees","title_serviceRule_1411":"* Purchases made after January 31, 2023 at 11:00 ( JST ) will no longer be charged a payment fee.","title_serviceRule_1420":"- International shipping charges","title_serviceRule_1430":"* Packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel) will incur a 2,800 yen Export Clearance Fee.","title_serviceRule_1440":"- Other costs (if necessary)","title_serviceRule_1450":"In addition to the above fees paid to our company, you may be required to pay customs duties, etc. in the destination country or region.","title_serviceRule_1460":"Regardless of the payment method, items won on JDirectItems Auctions shall incur a 200 yen payment fee per auction.","title_serviceRule_1461":"eBay auctions will not be charged a payment fee.","title_serviceRule_1470":"Excluding sellers who charge fees to use credit cards, we will use credit cards for payment whenever possible.","title_serviceRule_1480":"In the event that the value of successful bids (including those in progress) in auctions exceed a certain amount within a month, the only available payment method will be FJ Points, or to make a deposit prior to bidding. This deposit can be added using credit card or PayPal, and will be used to guarantee the payment amount at the time of winning the item. Deposits are automatically released by the system after a 20-day period, and can be released manually at any time if there are no auction items under bid.","title_serviceRule_1481":"However, FJ Points can only be used on the FROM JAPAN site.","title_serviceRule_1490":"We reserve the right to withdraw funds from a member's deposit without notice in case the member does not arrange for payment within the prescribed time limit.","title_serviceRule_1500":"Even in case of a membership suspension or termination in accordance with Article 5 of the Terms of Service, members shall be obliged to complete all necessary payments and procedures due to the sales contract to have items already purchased shipped to their delivery address.","title_serviceRule_1510":"In the case that the only payment method available for an order is via convenience store or post office, a 1,000 yen processing fee will be charged. Additionally, items that can only be claimed at convenience stores will be charged a 1,000 yen processing fee.","title_serviceRule_1511":"Convenience store or post office payments are not available for purchases from the United States.","title_serviceRule_1520":"If auctions won meet the conditions below, the domestic shipping fees and payment fees are able to be combined:","title_serviceRule_1530":"1. Items must be won through the same bidding ID","title_serviceRule_1540":"2. Items won must be from the same seller on the same day","title_serviceRule_1550":"3. The seller must also agree to our request","title_serviceRule_1560":"* For JDirectItems Auction, a \"day\" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening. ","title_serviceRule_1561":"However, even in case of winning multiple auctions from the same seller outside of business hours, these may be be paid for and shipped to us separately. Please kindly contact customer support after winning your first item in case you wish to combine it with other items.","title_serviceRule_1562":"For auctions won via eBay, the domestic shipping fee is able to be combined:","title_serviceRule_1563":"1. Items won must be from the same seller on the same day","title_serviceRule_1564":"2. Items must be purchased through the same method","title_serviceRule_1565":"3. The seller must also agree to our request","title_serviceRule_1566":"* For eBay, a \"day\" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening.","title_serviceRule_1570":"The payment period for Charge 2 is within 30 days after issuing the Charge 2 notification email, once your items have been packed for shipping.","title_serviceRule_1580":"If the Charge 2 payment for a shipment is not settled within 30 days being issued, we reserve the right to sell, dispose of, or discard the items. Our company will not be held liable for any losses incurred under such circumstances.","title_serviceRule_1590":"If a purchase was made incorrectly or by mistake due to our company's negligence, we shall refund Charge 1 and Charge 2 in full. In case of a return shipment due to such a mistake, any return shipping expenses charged to the member shall be compensated with FJ Points. ","title_serviceRule_1591":"Your money will be refunded through your original payment method on FROM USA.","title_serviceRule_1600":"In the case that it is proven that the member has suffered damages above the item cost and usage fees due to our company's negligence, we will reimburse the member for half of the Charge 1 total up to a limit for 50,000 yen via FJ Points.","title_serviceRule_1601":"On FROM USA, we shall reimburse using coupons, PayPal transfer, or cash transfer limited up to 500.00 USD.","title_serviceRule_1602":" ","title_serviceRule_1610":"We shall not be responsible for any amount lost from a refund caused by the exchange rate fluctuation due to the timing of Charge 1, Charge 2 or deposit payments made via credit card, PayPal, Alipay.","title_serviceRule_1620":"In addition, members acknowledge that various fees that may be incurred during a refund are not charged by our company, and are in no way associated with us or our fees.","title_serviceRule_1630":"Regardless of the reason, members shall agree to cover any disposal fees and any other necessary expenses incurred when requesting that an item or a part of an item be disposed of. ","title_serviceRule_1631":"In case that such item has already been packed, members shall further agree to pay an additional repacking fee charged separately.","title_serviceRule_1640":"In case that a member wishes to modify the contents of a shipment after it has been instructed, a repacking fee shall be charged. There may be cases where it is not possible to modify the contents of a shipment.","title_serviceRule_1650":"Even in the case of a membership suspension or deactivation in accordance with the terms in Article 5., members are obligated to complete all necessary payments and procedures to have items already purchased shipped to their delivery address.","title_serviceRule_1660":"Invoices, receipts, and other payment records provided by a store or seller shall not be provided to members, but kept by our company for record keeping. Additionally, we shall not accept requests for issuance of separate receipts.","title_serviceRule_1670":"Article 9: Packing and Shipping","title_serviceRule_1680":"All items purchased through our service will be received at our distribution center.","title_serviceRule_1690":"Our service offers the following shipping methods.","title_serviceRule_1691":"Shipping from Japan ","title_serviceRule_1700":"FedEx","title_serviceRule_1710":"EMS (International Express Mail service)","title_serviceRule_1720":"DHL","title_serviceRule_1721":"UPS","title_serviceRule_1730":"Airmail","title_serviceRule_1740":"SAL (economy airmail)","title_serviceRule_1750":"Surface mail ","title_serviceRule_1751":"Shipping from the United States","title_serviceRule_1752":"FedEx","title_serviceRule_1753":"Japan Post","title_serviceRule_1755":"International Parcel (Airmail, Surface Mail)","title_serviceRule_1756":"Small Packet (Airmail, Surface Mail)","title_serviceRule_1756_1":"International ePacket Light","title_serviceRule_1757":"SF Express","title_serviceRule_1758":"ECMS","title_serviceRule_1760":"Members are to submit shipping instructions for items purchased into a shipping group (hereinafter, \"shipment\") within 60 days of their arrival at our distribution center.","title_serviceRule_1770":"Items purchased from the same seller and shipped to our warehouse together cannot be split into separate international shipments.","title_serviceRule_1780":"In cases where the member does not complete shipping instructions within 60 days of the item(s) arriving to our distribution center, or does not complete the Charge 2 payment within 30 days of receiving the notification email, we reserve the right to sell, dispose of, or discard the item(s). Our company will not be held liable for any losses incurred under such circumstances.","title_serviceRule_1790":"If a purchased item is found after arriving at our distribution center to be prohibited from international shipping, as defined in Article 11 of the Terms of Service, we are not obliged to ship it and we reserve the right to sell, dispose of, or discard of the prohibited item in any way deemed appropriate. We shall not be held liable for any losses or damages incurred by the member resulting from these cases.","title_serviceRule_1800":"If you choose PayPal as your payment method, we shall only be able to ship to the country or region registered with the PayPal system at the time of payment.","title_serviceRule_1810":"Members acknowledge that regardless of the payment method used, the following Non-International Delivery Fee will be charged for shipping items to a domestic address within Japan: 5% of the total cost of the Charge 1 and Charge 2, excluding any handling fees.\n\n* Applied only to items purchased through the FROM JAPAN website.","title_serviceRule_1820":"As a principal rule, members are not able to specify the manner in which their items are packed or request different packaging for each item.","title_serviceRule_1830":"In accordance with Japanese law, it is not possible to modify or remove the values declared on the shipping invoice. ","title_serviceRule_1831":"In accordance with American law, it is not possible to modify or remove the values declared on the shipping invoice.","title_serviceRule_1840":"Even items instructed to be shipped together may be split into several shipments in the event that the combined shipment is over the weight or size limits of the specified shipping method.","title_serviceRule_1850":"The delivery services we provide are not covered by any warranty programs that allow us to process claims and receive compensation for delayed shipments.\nIn the event that a delayed shipment causes a decrease in item value or loss, neither From Japan, nor the delivery company will provide any compensation.","title_serviceRule_1860":"Car bumpers and other oversized items can only be shipped with FedEx. ","title_serviceRule_1861":"Shipping methods may be limited on FROM USA.","title_serviceRule_1870":"Items that meet any of the conditions below will require outsourced packing. Member shall pay a separate cost to have a packing company pack the items.","title_serviceRule_1880":"- An item weighing 50 kg or above","title_serviceRule_1890":"- An item weighing 30 kg or above and priced 300,000 yen or above","title_serviceRule_1900":"In addition to \"prohibited items\", \"junk items\", and \"small packet\", items that fall under any of the following conditions and are deemed \"non-standard items\" by our company are not eligible for compensation. Furthermore, \"non-standard items\" cannot be shipped together with other items.","title_serviceRule_1910":"- From 30 to 50 kg","title_serviceRule_1920":"- One of the sides is 150 cm or above","title_serviceRule_1930":"- Unique shape","title_serviceRule_1940":"Non-standard items are ineligible for compensation and cannot be consolidated with other items.","title_serviceRule_1950":"Article 10: Cancellations, Returns and Exchanges","title_serviceRule_1960":"Only members who accept these provisions regarding cancellations, returns, refunds, and claims detailed in this Article may use our service. As such, use of our service constitutes the member's acceptance of the terms in this Article.","title_serviceRule_1970":"Cancellations","title_serviceRule_1971":"Cancellations by members after placing a bid on an auction or expressing interest in purchasing an item shall not be permitted, except at the seller's request.","title_serviceRule_1972":"In exceptional cases, we may accept cancellations after a purchase request has been made, subject to the following additional fees, only if there are unavoidable circumstances that meet our screening criteria and the seller agrees.","title_serviceRule_1973":"However, members acknowledge that in such cases, there is no guarantee that the seller will agree to the cancellation.","title_serviceRule_1974":"Please note that transactions subject to the authentication specified in this Article [Expiration and Automatic Cancellation of Authenticated Transactions] may be expired or automatically canceled depending on the authentication results. In such cases, the transaction will not be considered a cancellation due to member convenience, and the following additional fees will not be incurred (unless there is an authentication fee or other fee specified by the platform operator or the authenticator).","title_serviceRule_1980":"Additional fees charged for exceptional order cancellations:","title_serviceRule_1990":"Whichever is higher of 2,000 yen or 30% of the total bid or order total as a negotiation fee to offer the seller.","title_serviceRule_1991":"* In the case of purchases through FROM USA, a minimum of 20.00 USD will be incurred.","title_serviceRule_2000":"The full sum of penalty charges or any other fee charged by the seller upon cancellation.","title_serviceRule_2010":"In the case that a seller ceases business with our company as a consequence of a cancellation, the member will bear the cost of lost profits as calculated based on past performance.","title_serviceRule_2011":"[Expiration and Automatic Cancellation of Authenticated Transactions]","title_serviceRule_2012":"Authentication refers to the authenticity check and inspection service provided by each platform on which a seller lists an item or by our company, and is conducted by the platform operator or an authentication agency commissioned by our company (collectively referred to as the \"Authenticator\").","title_serviceRule_2013":"The authentication result (including whether or not the authentication criteria are met, whether the item is inauthentic, whether the item differs from the item description or images, etc.) is at the discretion of the Authenticator, and our company does not guarantee the content of the authentication result itself. Any objections to the authentication result or re-authentication will be handled in accordance with procedures established by our company or the platform operator or authenticator.","title_serviceRule_2014":"If an authentication is found to be unsuccessful or authentication is not possible, the transaction will be automatically canceled in accordance with the rules established by the platform operator.","title_serviceRule_2015":"Members agree that other procedures will also be governed by the Authenticator's rules.","title_serviceRule_2020":"Returns, Exchanges, and Claims (Including Damaged, Defective, or Incomplete Items)","title_serviceRule_2021":"Any claims or other requests for returns or exchanges shall only be accepted within 7 days of the item being delivered to the provided delivery address.","title_serviceRule_2022":"In case that our company judges the reason for requesting a return or exchange to not be the fault of our company or the purchasing member, we shall negotiate with the seller for an exchange or return.","title_serviceRule_2023":"However, if it is indicated on the item page, seller introduction page, terms and conditions of sale, or any other page managed by the seller that all sales are final, or that the seller does not accept returns or exchanges, we do not have an obligation to negotiate for a return or exchange.","title_serviceRule_2024":"There may also be cases where a seller will refuse an exchange or return of an item due to a difference of opinion. Requests for a renegotiation following an unsuccessful negotiation attempt will not be accepted.","title_serviceRule_2025":"Members shall confirm the existence of conditions regarding returns and exchanges on all relevant pages before purchasing an item.","title_serviceRule_2026":" Members shall agree not to directly request a refund or refuse to pay through a credit card company or payment agency after the arrival of an item due to reasons outside of our company or the seller's control.","title_serviceRule_2030":"[Counterfeit Items]","title_serviceRule_2031":"For transactions where authentication does not apply, if there is any doubt about the authenticity of the item, it shall be handled in the same manner as [Returns, Exchanges, Claims, etc.].","title_serviceRule_2032":"Members acknowledge that even if the product page managed by the seller clearly states the item's identifying information, such as the official item name or item number, or states in writing that the item is authentic, this does not guarantee that the item is genuine and there is a risk that it may be counterfeit.","title_serviceRule_2033":"Even if a member raises doubts about an item's authenticity, unless authentication applies, our company shall not bear any obligation to authenticate the item's authenticity or to collect information for that purpose.","title_serviceRule_2035":"For transactions where authentication applies, the judgment of the authentication provider and the processing by each platform (automatic cancellation, expiration, refund, etc.) shall take precedence.","title_serviceRule_2034":"Furthermore, our company shall not be liable for any damages suffered by members arising from the measures specified in this section or from doubts regarding the authenticity of the item.","title_serviceRule_2040":"Article 11: Prohibited Items","title_serviceRule_2050":"Items detailed in this Article, or items consisting in part of items detailed in this Article, are prohibited or restricted to export by Japanese law. As such, FROM JAPAN is obliged to strictly forbid any such items to be ordered for shipping to an address outside of Japan.Furthermore, some of the items listed in this Article are also prohibited from purchase within Japan. In case that a member bids on or orders a prohibited or restricted item for export, the transaction will be cancelled immediately. We shall not be liable for any fees or losses incurred from the cancellation or invalidation of these purchases. Additionally, members shall be responsible for any losses that we may incur under these circumstances.","title_serviceRule_2051":"Items detailed in this Article, or items consisting in part of items detailed in this Article, are prohibited or restricted to export by American law. As such, FROM USA is obliged to strictly forbid any such items to be ordered for shipping to an address outside of the United States. Furthermore, some of the items listed in this Article are also prohibited from purchase within the United States. In case that a member bids on or orders a prohibited or restricted item for export, the transaction will be cancelled immediately. We shall not be liable for any fees or losses incurred from the cancellation or invalidation of these purchases. Additionally, members shall be responsible for any losses that we may incur under these circumstances.","title_serviceRule_2060":"We reserve the right to display alerts regarding shipping restrictions and\/or limit the purchase of items judged to have a high likelihood of falling under such restrictions.","title_serviceRule_2070":"Members shall acknowledge that items with a warning message that are successfully purchased are highly likely to be deemed to be ineligible for compensation upon inspection of the item received.","title_serviceRule_2080":"Even when items do not have a warning message, they may be deemed as prohibited from or limited to export after purchase. As such, members shall be responsible for confirming the rules and regulations regarding international shipping before placing their order or bid.","title_serviceRule_2090":"We assume no liability or responsibility for losses if an item prohibited from international shipping is purchased undetected by our alert system, and is later judged to be ineligible for export.","title_serviceRule_2100":"We shall not be responsible for confirming the destination country or region's rules or regulations regarding the import and export of items. Members who use our service to ship items internationally take full responsibility for confirming rules and regulations regarding import and export in the destination country or region before placing an order or bid. We shall not be held liable for any losses or damages resulting from the purchase of prohibited items, and shall not offer cancellations, returns, or refunds in such cases. There are cases where an item on FROM JAPAN that is ineligible for international shipping can be delivered to a Japanese address. Members who wish to ship an item to a Japanese address shall bear the full responsibility of ensuring that the item is eligible for domestic shipping before placing an order or bid, and shall acknowledge that they must provide the Japanese address for the item when instructing it for shipping. ","title_serviceRule_2101":"There are cases where an item on FROM USA that is ineligible for international shipping can be delivered to an address in the United States. Members who wish to ship an item to an address in the United States shall bear the full responsibility of ensuring that the item is eligible for domestic shipping before placing an order or bid, and shall acknowledge that they must provide the address in the United States for the item when instructing it for shipping.","title_serviceRule_2110":"In the unlikely event that a prohibited or restricted item is instructed for shipment abroad and is discovered to be ineligible for international shipment during transport, the member shall bear all costs and fees charged by the delivery company to handle the shipment according to their procedures. Furthermore, members shall take full legal and financial responsibility if any incident should occur, or if a third party should suffer damages, as a result of shipping the item.","title_serviceRule_2120":"In cases where we need to dispose of an item which is ineligible for international shipping, or where a part of an item needs to be removed to make the item possible to ship abroad, members shall agree to cover any disposal fees and any other necessary expenses. In case that such an item has already been packed, members shall further agree to pay an additional repacking fee charged separately.","title_serviceRule_2121":"\u25a0Prohibited Items Banned or Regulated for Export by Japanese Law","title_serviceRule_2130":"Adult goods and pornography","title_serviceRule_2140":"Child pornography","title_serviceRule_2150":"Diamonds (including rough and fabricated diamonds)","title_serviceRule_2160":"Counterfeit, altered or fake currency","title_serviceRule_2170":"Postage stamps and fiscal stamps","title_serviceRule_2180":"Official documents","title_serviceRule_2190":"National treasures","title_serviceRule_2200":"Important cultural properties","title_serviceRule_2210":"Important works of art, etc.","title_serviceRule_2220":"Pirated CDs, DVDs, and software","title_serviceRule_2230":"Products with an undeterminable origin","title_serviceRule_2240":"Lottery tickets","title_serviceRule_2250":"Money","title_serviceRule_2260":"Gift certificates","title_serviceRule_2270":"Food and drink tickets","title_serviceRule_2280":"Canned air","title_serviceRule_2290":"High pressure gas","title_serviceRule_2300":"Gas (gas cylinders and cartridges)","title_serviceRule_2310":"Gas lighters","title_serviceRule_2320":"Portable oxygen inhalers","title_serviceRule_2330":"Liquefied gas","title_serviceRule_2340":"Helium gas","title_serviceRule_2350":"Chlorofluorocarbons","title_serviceRule_2360":"Nitrogen and liquid nitrogen","title_serviceRule_2370":"Portable oxygen concentrators","title_serviceRule_2380":"Oxygen cylinders (aqua-Lung) ","title_serviceRule_2390":"Aerosol spray cans (hairspray, fragrance spray, lacquer spray, Air Salonpas, etc.)","title_serviceRule_2400":"High-flow oxygen concentrators","title_serviceRule_2410":"Gas products for camping (portable gas stoves, etc.)","title_serviceRule_2420":"Fire extinguishers","title_serviceRule_2430":"Flammable liquids and substances","title_serviceRule_2440":"Table tennis balls","title_serviceRule_2450":"Fuel (gasoline and oil)","title_serviceRule_2460":"Matches","title_serviceRule_2470":"Oil lighters","title_serviceRule_2480":"Paint","title_serviceRule_2490":"Perfume","title_serviceRule_2500":"Nail polish and nail polish remover","title_serviceRule_2510":"Flammable items and items containing a flammable warning (e.g. sunscreen, shampoo, and adhesives)","title_serviceRule_2520":"Adhesives (glues or other adhesives included with figures, toys, eyelash sets, etc. may incur a disposal fee)","title_serviceRule_2530":"Alcohol","title_serviceRule_2540":"Paint thinner","title_serviceRule_2550":"Lighter fluid","title_serviceRule_2560":"Cooking oil","title_serviceRule_2570":"Organisms (live animals, insects, plants and vegetation)","title_serviceRule_2580":"Items with soil","title_serviceRule_2590":"Bonsai, decorative plants etc.","title_serviceRule_2600":"Livestock feed","title_serviceRule_2610":"Meat products","title_serviceRule_2620":"Pet food","title_serviceRule_2630":"Beverages with over 70% alcohol (some countries may forbid the import of beverages with a lower degree of alcohol)","title_serviceRule_2640":"Raw milk and eggs","title_serviceRule_2650":"Items that require refrigeration","title_serviceRule_2660":"Fresh produce","title_serviceRule_2670":"Items limited in accordance with CITES regulations: elephant trunks, tortoise shells, animal furs, alligator skin, snakeskin, lizard skin, etc.","title_serviceRule_2680":"Plant seeds","title_serviceRule_2690":"Insect specimen samples","title_serviceRule_2700":"Taxidermied animals","title_serviceRule_2710":"Air guns","title_serviceRule_2720":"Model guns","title_serviceRule_2730":"Fake swords","title_serviceRule_2740":"Swords","title_serviceRule_2750":"Batteries","title_serviceRule_2760":"Battery chargers","title_serviceRule_2770":"Lead-acid batteries","title_serviceRule_2780":"Nickel-metal hydride (NiMH) batteries","title_serviceRule_2790":"Lithium-metal batteries (limited to certain countries)","title_serviceRule_2800":"Lithium-ion batteries (limited to certain countries)","title_serviceRule_2810":"Items with lithium batteries or lithium-ion batteries (limited to certain countries)","title_serviceRule_2820":"Magnets","title_serviceRule_2830":"Electric generators and engines","title_serviceRule_3231":" ","title_serviceRule_2840":"Pyrotechnic articles (fireworks, firecrackers, ammunition, explosives, etc.)","title_serviceRule_2850":"","title_serviceRule_2860":"Items that have fuel or oil inside, or that might be able to contain it (including both used and new items)","title_serviceRule_2870":"Items that have containers, cans, gasoline tanks, or carburetors for containing oil or fuel (includes both new and used items)","title_serviceRule_2880":"Airbags (for vehicles)","title_serviceRule_2890":"Steering wheels containing airbags","title_serviceRule_2900":"Air conditioners","title_serviceRule_2910":"Seatbelt pretensioners","title_serviceRule_2920":"Vehicles (cars, motorcycles, motorized bicycles, and some bicycles where the tire cannot be deflated, etc.)","title_serviceRule_2930":"Harmful drugs","title_serviceRule_2940":"Psychotropic drugs","title_serviceRule_2950":"Inhalers for illegal drugs","title_serviceRule_2960":"Anesthetics and other related drugs","title_serviceRule_2970":"Poisonous, toxic and\/or hazardous substances","title_serviceRule_2980":"Pesticides","title_serviceRule_2990":"Tobacco\/Cigarettes","title_serviceRule_3000":"Insect repellent","title_serviceRule_3010":"Agricultural chemicals","title_serviceRule_3020":"Organic solvents","title_serviceRule_3030":"Corrosive substances","title_serviceRule_3040":"Mercury (batteries, thermometers, blood pressure monitors, barometers containing mercury, etc.)","title_serviceRule_3050":"Chloroform","title_serviceRule_3060":"Bleach","title_serviceRule_3070":"Peroxides and oxidizing agents","title_serviceRule_3080":"Charcoal","title_serviceRule_3090":"Dry ice","title_serviceRule_3100":"Asbestos","title_serviceRule_3110":"Uranium","title_serviceRule_3120":"Plutonium","title_serviceRule_3130":"Thorium","title_serviceRule_3140":"Nuclear waste","title_serviceRule_3150":"Radioactive substances","title_serviceRule_3160":"Sodium hydroxide","title_serviceRule_3170":"Barium carbonate","title_serviceRule_3180":"Formalin and formaldehyde","title_serviceRule_3190":"Printer Toner Cartridges","title_serviceRule_3200":"Ink and printer ink cartridges (documents for clearance may be required when shipping, and we may not be able to provide certain documents to ship ink abroad)","title_serviceRule_3210":"Other prohibited items (please check these before ordering)","title_serviceRule_3220":"Pharmaceuticals and medical devices that require a license for sale in Japan (contact lenses, fashion colored contact lenses, massage apparatuses, and hearing aids)","title_serviceRule_3221":"Category 1 pharmaceuticals and medical devices that require a license for sale in Japan (including contact lenses and fashion color contact lenses)","title_serviceRule_3230":"Conditions For Sending Lithium Batteries by International Mail","title_serviceRule_3232":"\u25a0Prohibited Items Banned or Regulated for Export by US Law","title_serviceRule_3233":"* The items below are also considered to be prohibited in addition to the items described in \"Prohibited Items Banned or Regulated for Export by Japanese Law\".","title_serviceRule_3239":" ","title_serviceRule_3234":"Muscle-building drugs (Steroids)","title_serviceRule_3235":"Chocolate Easter eggs made by Kinder Surprise","title_serviceRule_3236":"Medical devices, prescription medical equipment, veterinary equipment, and dental equipment","title_serviceRule_3237":"CBD oil, cannabidiol, and CBD products","title_serviceRule_3238":"Narcotics, illegal drugs, and marijuana","title_serviceRule_3240":"Article 12: Prohibitions","title_serviceRule_3250":"The following actions, or any activity that may be related to them, are strictly prohibited. All members are expected to comply strictly with these prohibitions when using our service.","title_serviceRule_3260":"Purchasing items which are prohibited from purchase by our Terms of Service.","title_serviceRule_3270":"Colluding with a seller or store to commit fraud.","title_serviceRule_3280":"Using a forged or falsified credit card, or using a credit card without being able to provide an authorization code upon request.","title_serviceRule_3290":"Using our service for any other illegal purpose.","title_serviceRule_3300":"Violating our Terms of Service or public order.","title_serviceRule_3310":"Defaming or violating the rights of our company, a seller, or any third party.","title_serviceRule_3320":"Directly contacting the seller with inquiries, negotiation offers, claims, or any request for refund, exchange, or repair.","title_serviceRule_3330":"After making a purchase, requesting a refund directly from a payment processing company or credit card company.","title_serviceRule_3340":"Violating the law, or any action that may be regarded as illegal.","title_serviceRule_3350":"Violating Japanese law, the law in your country or region of residence, or international law.","title_serviceRule_3360":"Purchasing items requiring identification without preparing the necessary identification.","title_serviceRule_3370":"Purchasing items for the purpose of military use.","title_serviceRule_3380":"Intentionally interfering with the business operations of our service, or of a seller's site.","title_serviceRule_3390":"Making unreasonable demands that exceed our responsibility or legal liability as defined in our Terms of Service.","title_serviceRule_3400":"Harassing or inconveniencing other members of our service, the seller, or any other third party.","title_serviceRule_3410":"Intentionally reporting false information.","title_serviceRule_3420":"Sending or writing harmful programs or emails.","title_serviceRule_3430":"Illegally entering our site server or other computers.","title_serviceRule_3440":"Any other activity equivalent to the prohibited actions defined herein.","title_serviceRule_3450":"Additionally, members are prohibited from taking any action listed above through a third party. Please note that we assume no responsibility or liability for any damages caused by these actions.","title_serviceRule_3451":" ","title_serviceRule_3460":"Article 13: Non-Provision of Services","title_serviceRule_3470":"Even after a purchasing contract for items has been concluded with a member in accordance with the provisions of Article 7, Paragraph 1, if any of the following events are confirmed or suspected to have occurred, our company shall be exempt from its obligation to provide this service to the member. Furthermore, our company will not be held liable for any damages incurred by the member as a result of this measure.","title_serviceRule_3480":"If the item purchased by a member is found to be included in Article 11 of the Terms of Service, or equivalent to such items","title_serviceRule_3490":"If obtaining an item purchased by a member is determined to be unreasonably difficult","title_serviceRule_3500":"If the displayed price and information for an item purchased by a member is incorrect or differs significantly from the general market price due to either a seller's mistake or a system error","title_serviceRule_3510":"If items are not delivered to our distribution center from the seller regardless of the reason","title_serviceRule_3520":"If a member does not settle necessary payments to our service within the designated time period","title_serviceRule_3530":"If items are discarded or disposed of at customs","title_serviceRule_3540":"If a member is not able to or refuses to receive the item(s) purchased","title_serviceRule_3550":"If the destination address is unknown or the whereabouts of the member cannot be confirmed","title_serviceRule_3560":"If a member is unresponsive to communication","title_serviceRule_3570":"If a member has violated the Terms of Service","title_serviceRule_3580":"Article 14: Insurance Disclaimer","title_serviceRule_3590":"Members shall agree to use our service with the knowledge that we shall not provide any guarantees regarding the following cases, and that as a proxy service, we shall not be liable for losses incurred by members or any other third party under the circumstances detailed below.","title_serviceRule_3600":"We do not guarantee that we will be able to purchase any item requested by a member.","title_serviceRule_3610":"We cannot guarantee that the seller will send us the exact item in the description.","title_serviceRule_3620":"This site is not able to guarantee the accuracy, timeliness, or validity of the item or seller descriptions listed by the sellers. (This also applies to any content or phrasing used by our automatic translation function.)","title_serviceRule_3630":"We cannot guarantee that a purchased item can be exported from Japan or the United States, nor that it can be imported to the destination country or region.","title_serviceRule_3640":"We cannot guarantee that due to a system error regardless of accident or disaster, unauthorized access from an electronic attack, or an error caused by a third party, our services can avoid interruption, delay or suspension of our service or any loss of data.","title_serviceRule_3650":"We cannot guarantee that at the time of accessing this site and automatic emails sent from our domain name or our servers will not contain any harmful viruses.","title_serviceRule_3660":"Article 15: Suspension and Interruption of Services","title_serviceRule_3670":"We reserve the right to change or amend all or a portion of our services, as well as completely discontinue or suspend our services without any prior notice for the purpose of performing periodical maintenance, relieving system overload, protecting members' personal information, or whenever otherwise necessary to provide better service. We shall not be liable for any damages or losses incurred by members due to such interruption or suspension.","title_serviceRule_3680":"Article 16: Changes to and Suspension of Services","title_serviceRule_3690":"We reserve the right to change or discontinue a part or all of our service at any time without prior notice.","title_serviceRule_3700":"We are not liable for losses incurred by members due to changes to or suspension of fees or services.","title_serviceRule_3710":"Article 17: Governing Law and Jurisdiction","title_serviceRule_3720":"All Terms of Service and individual agreements conform to and will be interpreted in accordance with Japanese law only. Any interpretation based on non-Japanese law will not influence the interpretation of our Terms of Service or other agreements.","title_serviceRule_3730":"In case of a conflict or dispute concerning any of the Terms of Service, it shall be submitted to the Tokyo District Court or Tokyo Summary Court as the exclusive agreement jurisdictional court of first instance.","title_serviceRule_3731":"The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.","title_serviceRule_3740":"FROM JAPAN Points Terms of Service (For FROM JAPAN Members)","title_serviceRule_3741":"FROM JAPAN Points Terms of Service (For One Map Members)","title_serviceRule_3742":"* FJ Points are not eligible for use on FROM USA.","title_serviceRule_3750":"Article 1: Purpose","title_serviceRule_3760":"These Terms of Service define the rules applied to the FROM JAPAN Points (\"FJ Points\") Service which FROM JAPAN Ltd. (\"Company\") offers to users (\"Members\") who created an account agreeing to follow FROM JAPAN's Terms of Service (\"Member Terms of Service\").","title_serviceRule_3770":"Each service that is not defined in these Terms shall be governed by the Members Terms of Service.","title_serviceRule_3780":"Article 2: Earning FJ Points","title_serviceRule_3781":"FJ Points","title_serviceRule_3790":"Members can earn FJ Points in the following cases: ","title_serviceRule_3800":"Rewarded for participating in member programs such as inviting a friend. ","title_serviceRule_3810":"Rewarded for answering user studies such as surveys.","title_serviceRule_3820":"Other cases that the Company specifies separately.","title_serviceRule_3830":"FJ Points shall have an expiration date.","title_serviceRule_3840":"The Company shall provide a method that allows Members to see their earned FJ Points, used points and points balance properly.","title_serviceRule_3850":"The Company shall make the final decision about the conditions of trade details and the amount of FJ Points to be earned. ","title_serviceRule_3851":"Members shall agree to all decisions stated above.","title_serviceRule_3860":"Article 3: Management of FJ Points","title_serviceRule_3861":"FJ Points","title_serviceRule_3870":"The Company shall provide a method that allows Members to see their amount of earned FJ Points, used points and points balance properly.","title_serviceRule_3880":"If Members have an objection to the contents of the earned FJ Points, Members shall notify the Company immediately and explain the reason for the objection.","title_serviceRule_3890":"As defined in Article 1, the Company shall make the final decision about the amount of FJ Points and Members shall agree to that decision.","title_serviceRule_3900":"Article 4: Earned Points are Limited to One Account","title_serviceRule_3910":"Members shall neither transfer nor loan their FJ Points to other Members. In addition, Members cannot combine their Points with another Member's FJ Points.","title_serviceRule_3911":" ","title_serviceRule_3920":"Article 5: Cancellation and Expiration of Points","title_serviceRule_3930":"The Company holds the right to cancel all or a portion of a Member's earned FJ Points without prior notice, even when the points are earned normally under any of the following cases:","title_serviceRule_3940":"If a Member performs a fraudulent act. ","title_serviceRule_3950":"If a Member violates the Member Terms of Service or other Terms set by the Company. ","title_serviceRule_3960":"Other cases that the Company deems reasonable to cancel FJ Points.","title_serviceRule_3970":"All FJ points are expired automatically if Members have not made a new trade for a fixed period (1 year) from their last trade.","title_serviceRule_3980":"The Company shall not assume any liability for compensation regarding the cancellation or expiration of a Member's FJ Points.","title_serviceRule_3990":"Article 6: Payment Use","title_serviceRule_4000":"Members are entitled to pay for all or a portion of Charge 1 (item price) and Charge 2 (shipping fee inside Japan, payment fee and other charges (if applicable), international shipping fee, and additional charges (if applicable)) with their FJ Points. The conversion rate shall be determined by the Company.","title_serviceRule_4010":"Items and coverage of service that can be paid by FJ Points in accordance with the previous Section shall be limited to the Company's will.","title_serviceRule_4020":"In case of a cancellation of a trade paid for in FJ Points, in accordance with Section 1 of this Article, the FJ Points shall be returned to the Member, cash refunds are not possible.","title_serviceRule_4030":"Any price changes which occur after completing a payment with FJ Points, no matter the reason, shall be refunded back in FJ Points in accordance with the previous Section.","title_serviceRule_4040":"Article 7: Accidents","title_serviceRule_4050":"If items paid by FJ Points are delayed, lost or stolen during international delivery, or are damaged, missing, broken or have any other defects at the time of arrival, or are lost during delivery, or items reported to the Company within 7 days from arrival are damaged, missing, broken or have any other defects, the Company shall compensate for the entire amount. ","title_serviceRule_4051":"However, junk items, prohibited items, items determined as \"Non-Standard Items\" by the Company, or small packets without tracing service are not eligible for compensation.","title_serviceRule_4060":"Article 8: Cancellation After Using Points","title_serviceRule_4070":"If FJ Points are canceled during the trade paid by those FJ Points in accordance with Article 5 Section 1, that trade shall be canceled or suspended. ","title_serviceRule_4071":"However, if the trade is completed or completion is inevitable, Members shall pay the equivalent amount of money as the canceled FJ Points by the payment method designated separately by the Company. ","title_serviceRule_4072":"Furthermore, Members shall bear the expenses involved at the time of payment.","title_serviceRule_4080":"Article 9: Conversion to Money","title_serviceRule_4090":"Members shall not convert FJ Points to money for whatever reason.","title_serviceRule_4100":"Article 10: Third Party Use","title_serviceRule_4110":"FJ Points owned by Members shall be used only by that member and shall not be used by other third parties.","title_serviceRule_4120":"When users use FJ Points, the FJ Points the Member uses can be identified by combining the User ID and password registered by the user in the designated method prepared by the Company.","title_serviceRule_4121":"Even if damages due to fraud by a third party become evident, the Company shall not return the FJ Points nor assume any responsibility.","title_serviceRule_4130":"Article 11: Taxes and Expenses","title_serviceRule_4140":"Members shall have the obligation to pay taxes or expenses involved with earning or using FJ Points.","title_serviceRule_4150":"Consumption tax imposed at the time of use of the Company's service shall be nonrefundable.","title_serviceRule_4160":"Article 12: Termination and Suspension of Membership","title_serviceRule_4170":"Members shall lose all FJ Points and forfeit their right to use their Points and all other services at the time of terminating membership.","title_serviceRule_4171":"Members shall not claim any type of rights to the Company regarding each loss of rights with the termination of membership.","title_serviceRule_4180":"Article 13: Exclusions","title_serviceRule_4190":"The Company pays the utmost attention to the operation of our services by incorporating the technologies available at this time.","title_serviceRule_4191":"However, the Company cannot guarantee the nonoccurrence of problems or hindrance due to the operation of services.","title_serviceRule_4192":"The Company shall not be responsible for damages involved from lost data caused by system failure, delays, suspensions, or communication failure or computer failure, damages caused by unauthorized access to data due to fraud, and possible damages involved from communication with services","title_serviceRule_4200":"Article 14: Changes to Service Content","title_serviceRule_4210":"The Company, without prior notice to Members, shall have the right to change these Terms of Service and service content (use of FJ Points and suspension of earning Points, changes to the range of use of FJ Points on the site and in trades, changes to the conversion rate of FJ Points for use and earning, and all other changes in contents), and suspend and terminate service. ","title_serviceRule_4211":"Members shall agree that the Company has the rights stated above.","title_serviceRule_4220":"The Company shall not assume any responsibility for any inconvenience or damage caused to Members regarding revisions in accordance with the previous Article.","title_serviceRule_4230":"\u3010Notice\u3011","title_serviceRule_4231":"The expiration date of FJ Points defined in Article 5 Section 3 shall be one year. ","title_serviceRule_4232":"Please contact <a href=\":url\">info@fromjapan.co.jp<\/a> for inquiries regarding the FJ Points Service.","title_serviceRule_4240":"*Only lump sum credit card payments are accepted.","title_serviceRule_4250":"*We ensure the security of your personal information through the use of SSL communication (Secure Socket Layer).","title_serviceRule_4260":"*Personal information provided by our customers will be used only for the purpose of enhancing their service experience. We shall not perform any act such as selling, lending or providing the information to a third party without the consent of the customer or a legal reason. ","title_serviceRule_4300":"Individuals, corporations or organizations residing in the countries\/regions which are subject to economic sanctions imposed by the US Treasury Department of the Office of Foreign Assets Control, are not eligible to register for membership nor use our service.","title_serviceRule_4310":"Please check the details in the US Treasury Department of the Office of Foreign Assets Control's website through the URL below.","title_serviceRule_4320":"Priority","title_serviceRule_4321":"Economy","title_serviceRule_4322":"Express","title_serviceRule_4323":"UPS Worldwide Express Saver","title_serviceRule_4324":"Economy Express","title_serviceRule_4325":"Standard Express","title_serviceRule_4330":"USPS","title_serviceRule_4331":"PMI (Priority Mail International)","title_serviceRule_4332":"ePacket","title_serviceRule_4333":"IPA (International Priority Airmail)","help_servicePlanEx_10":"Junk Items","help_servicePlanEx_20":"Items sold or described by the seller as \"junk\" (\u30b8\u30e3\u30f3\u30af in Japanese), as well as bundles of unboxed toys and collectibles.","help_servicePlanEx_120":"Items determined to be non-standard by our staff.","help_servicePlanEx_30":"Learn more about non-standard items <a href=\":1\">here<\/a>.","help_servicePlanEx_40":"Please note","help_servicePlanEx_50":"Learn more about \"junk\" items <a href=\":1\">here<\/a>.","help_servicePlanEx_51":"Learn more about \"junk\" items <a href=\":1\" target=\"_blank\">here<\/a>.","help_servicePlanEx_60":"Find a list of prohibited items <a href=\":1\">here<\/a>.","help_servicePlanEx_110":"Items determined to be prohibited from international shipment by our staff.","help_servicePlanEx_70":"Items Shipped Without Tracking","help_servicePlanEx_80":"Small Packet shipments without added tracking.","help_servicePlanEx_90":"* If the item is not delivered or lost during domestic or international shipping when sent using a shipping method with a tracking number, the full cost of the item (excluding our service fee, customs or taxes) will be refunded. Details on how to apply for compensation can be found <a href=\":1\">here<\/a>.","help_servicePlanEx_100":"* Our service fees are still charged even if an item is ineligble for compensation.","help_important_10":"We cannot purchase or export items forbidden by law, dangerous items such as flammable substances and other restricted items.","help_important_20":"Please make sure to check the regulations set by each delivery company on your own for your area.","help_important_21":"We monitor items. In case we find prohibited items, we may delete the items on our site without prior notice. ","help_important_22":"Find a list of prohibited items here.","help_important_40":"Larger items may be over the size limit for cheaper shipping methods and incur a high shipping fee.","help_important_50":" ","help_important_60":"We recommend estimating the shipping cost in advance <a href=\":2\">here<\/a>.","help_important_70":"Learn more about size and weight limits <a href=\":3\">here<\/a>.","help_important_71":"Items that meet any of the following conditions will be considered oversize.","help_important_80":"30 kg or above","help_important_90":"One side is 150 cm or above, or the circumference is 300 cm or above","help_important_91":"Larger items may be over the size limit for cheaper shipping methods and incur a high shipping fee.\n\n","help_important_92":"","help_important_93":"Items that meet any of the following conditions will be considered oversize.","help_important_94":":1 kg or above","help_important_95":"One side is :1 cm or above, or the circumference is :2 cm or above","help_important_100":"Intangible items such as codes, e-money, e-tickets, etc. are not able to be purchased through our services. Should you accidentally purchase such an item, please note that cancellations and refund requests will not be accepted.","help_important_101":"Should you mistakenly have purchased an intangible item, no matter the payment method used we will only be able to provide the information by printing it and sending it to you by post. Please be careful as we do not guarantee that the information will arrive to you within its validity period.","help_important_110":"If you want to ship items purchased through FROM JAPAN to an address in Japan (including to hotels or to a friend's house), an additional fee of 5% of the total Charge 1 and 2 (excluding handling fees) will be charged.","help_important_111":"In addition, we don't offer a service where the seller ships directly to your designated address without passing through our distribution centers.","help_important_114":"* We are unable to ship dangerous goods for air transport outside of Japan. Such items can only be shipped within Japan.","help_important_112":"We do not ship to addresses in the USA (including hotels and friend\u2019s addresses) for items purchased through FROM USA.","help_important_113":"We also do not offer to ship directly from the seller to the customer's address without going through our distribution center.","help_important_115":"* Dangerous goods for air transport cannot be shipped within or outside of the USA.","help_important_120":"As a general rule, bids or orders for items cannot be cancelled once they are placed.","help_important_130":"See more details <a href=\":4\">here<\/a>.","help_important_131":"As a general rule, bids or orders for items cannot be cancelled once they are placed.","help_important_132":"See more details <a href=\":4\">here<\/a>.","help_important_140":"If your items are lost or damaged and are fully covered by the Product Protection Plan, you may apply for compensation.","help_important_141":"Please contact our customer service within 7 days from the arrival of the items notifying us the information below.","help_important_150":"- Proof of a damage report\/claim placed to the delivery company. (E.g. a photo or screengrab of your receipt)","help_important_160":"- Photos of the package exterior, interior packaging, and state of the damaged item(s) (in the case of damaged items)","help_important_170":"- Shipment tracking number","help_important_180":"- Order ID of the damaged or missing item(s)","help_important_190":"- Basic explanation of the damage to your item(s)","help_important_200":"Please note","help_important_210":"* Please submit the damage report to the delivery company within 7 days of the package's arrival.","help_important_220":"* Broken items that are eligible for a full compensation under our Product Protection Plan must be shipped back to us within 1 week of request.","help_important_230":"* If the loss or damage is not reported within 7 days of a package's arrival the item(s) will no longer be eligible for compensation.","help_important_240":"* Compensation is not provided for import taxes or customs fees.","help_important_250":"* As a general rule, you will be refunded in FJ Points for items eligible for direct compensation.","help_important_260":"* Please submit the damage report to the delivery company within 7 days of the package's arrival.","help_important_270":"* Broken items that are eligible for a full compensation under our Product Protection Plan must be shipped back to us within 1 week of request.","help_important_280":"* If the loss or damage is not reported within 7 days of a package's arrival the item(s) will no longer be eligible for compensation.","help_important_290":"* Compensation is not provided for import taxes or customs fees.","help_important_300":"* You will be refunded via your original payment method.","help_logistics_10":"The storage period for items is :1 days.","help_logistics_20":"Once an item arrives at our distribution center, it can be stored for free up to :1 days. ","help_logistics_30":"You can combine all orders that arrive within this period of time.","help_logistics_40":"Please note","help_logistics_50":"* If an item is not instructed for shipping within :1 days, it will be discarded. The storage period cannot be extended.","help_logistics_60":"* The items will be stored at room temperature.","help_logistics_70":"The process of selecting items to be dispatched and the address where they will be sent is called \"Shipping Instructions\".","help_logistics_80":"You must complete this process within :1 days after the item has arrived at our distribution center.","help_logistics_90":"After confirming the shipping instructions, our system will calculate the shipping cost. You will be able to pay Charge 2 (shipping and other fees) on the next page.","help_logistics_100":"Please note","help_logistics_110":"* If an item is not instructed for shipping within 60 days, it will be discarded. The storage period cannot be extended.","help_logistics_120":"* In cases where Charge 2 is only available after the items have been packed, you must complete the Charge 2 payment within 30 days of receiving the Charge 2 notification email. If payment is not completed within this deadline, the items will be discarded.","help_logistics_130":"* Items shipped to our distribution center together cannot be split into separate international shipments.","help_logistics_140":"* A repacking fee of at least 1,500 yen is required to modify or cancel confirmed shipping instructions. There may be cases where it is not possible to modify or cancel a shipment.","help_logistics_150":"* Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.","help_logistics_160":"* You can redo the shipping instructions up to 30 times before confirming. After 30 attempts, you will have to wait 1 hour to try again.","help_logistics_170":"* For oversized items or items that require special handling, Charge 2 will not be available until the items have been packed and the shipping cost has been calculated. Shipping instructions cannot be modified during this process.","help_logistics_111":"* If an item is not instructed for shipping within 45 days, it will be discarded. The storage period cannot be extended.","help_logistics_112":"* In cases where Charge 2 is only available after the items have been packed, you must complete the Charge 2 payment within 30 days of receiving the Charge 2 notification email. If payment is not completed within this deadline, the items will be discarded.","help_logistics_113":"* Items shipped to our distribution center together cannot be split into separate international shipments.","help_logistics_114":"* A repacking fee of at least 20.00 USD is required to modify or cancel confirmed shipping instructions. There may be cases where it is not possible to modify or cancel a shipment.","help_logistics_115":"* Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.","help_logistics_116":"* You can redo the shipping instructions up to 10 times before confirming. After 10 attempts, you will have to wait 1 hour to try again.","help_logistics_117":"* For oversize items or items that require special handling, Charge 2 will not be available until the items have been packed and the shipping cost has been calculated. Shipping instructions cannot be modified during this process.","help_logistics_180":"Service fee: Free","help_logistics_181":"Service fee: Free","help_logistics_190":"You can combine orders that have arrived at our distribution center (regardless of site or seller) in order to save on international shipping costs.","help_logistics_200":"Combining multiple items into one shipment can be significantly cheaper than shipping each item individually.","help_logistics_210":"","help_logistics_220":"Please note","help_logistics_230":"* Only items that have arrived at our distribution center within the same :1-day period can be combined.","help_logistics_240":"* Items that require special handling cannot be combined with other items.","help_logistics_250":" * There may be cases where we cannot pack items into a single box due to their weight and\/or size.","help_logistics_260":"You can choose from the following shipping methods. ","help_logistics_270":"Japan Post","help_logistics_280":"FedEx","help_logistics_261":"Only the following shipping method is available.","help_logistics_262":"FedEx","help_logistics_290":"DHL","help_logistics_300":"ECMS","help_logistics_310":"Sagawa (within Japan only)","help_logistics_320":"Please note","help_logistics_330":"* The availability of each shipping method is subject to restrictions based on parcel size, weight and destination.","help_logistics_340":"* We don't provide any refrigerated options for international shipping.","help_logistics_341":"* Items shipped via Small Packet without tracking will be ineligible for compensation.","help_logistics_350":"Japan Post","help_logistics_360":"The following shipping methods are available:","help_logistics_370":"EMS","help_logistics_380":"International Parcel (Airmail, Surface Mail)","help_logistics_390":"Small Packet (Airmail, Surface Mail)","help_logistics_391":"International ePacket Light","help_logistics_400":"Please note","help_logistics_401":"* Valuable items (cash, jewelry, etc.) cannot be shipped.","help_logistics_410":"* Items shipped via small packet are not covered by insurance.","help_logistics_420":"* Small Packet can only be selected for packages with Charge 1 valued under 30,000 yen.","help_logistics_421":"* International ePacket Light can only be selected for packages with Charge 1 valued under 10,000 yen.","help_logistics_422":"* When using International ePacket Light, tracking service may not be available depending on the situation in the destination country.","help_logistics_423":"* International ePacket Light investigation requests will not be accepted for deliveries to the United States.","help_logistics_430":"* Packages with a total value exceeding 200,000 yen will incur a 2,800 yen Export Clearance Fee.","help_logistics_440":"The following shipping methods are available:","help_logistics_450":"International Priority (Express)","help_logistics_460":"International Economy","help_logistics_470":"Please note","help_logistics_480":"* Shipments destined for an address outside of FedEx's direct distribution area will incur a 2,710 yen Special Delivery Fee.","help_logistics_490":"Click <a href=\":1\" target=\"_blank\">here<\/a> for more information about the areas subject to this Special Delivery Fee.","help_logistics_441":"The following shipping methods are available:","help_logistics_442":"International Priority (Express)","help_logistics_443":"International Economy","help_logistics_444":"2Day(Within the United States)","help_logistics_445":"Please note","help_logistics_446":"* Shipments destined for an address outside of FedEx's direct distribution area will incur a 42.00 USD Special Delivery Fee.","help_logistics_447":"Click <a href=\":1\" target=\"_blank\">here<\/a> for more information about the areas subject to this Special Delivery Fee.","help_logistics_448":"* Please check <a href=\":1\" target=\"_blank\">here<\/a> for the list of countries\/territories where shipping is not possible.","help_logistics_500":"DHL","help_logistics_510":"Parcels will be sent via express shipping.","help_logistics_520":"ECMS","help_logistics_530":"Shipping is available for the countries below.","help_logistics_531":"Additionally, for certain countries, there is a maximum cost limit for items shipped together.","help_logistics_532":"","help_logistics_540":"Australia (up to :1 JPY)","help_logistics_550":"China (up to :1 CNY)","help_logistics_560":"* Due to significant delivery delays, ECMS is currently not accepting any new packages destined for mainland China.","help_logistics_570":"Hong Kong (up to :1 JPY)","help_logistics_580":"South Korea (up to :1 JPY)","help_logistics_590":"Taiwan (up to :1 JPY) ","help_logistics_600":"Thailand (up to :1 THB)","help_logistics_610":"Malaysia (up to :1 MYR)","help_logistics_620":"Singapore (up to :1 SGD)","help_logistics_630":"United States (Under 200,000 JPY)","help_logistics_710":"Sagawa","help_logistics_720":"Available only for shipments destined for an address within Japan.","help_logistics_730":"Please note","help_logistics_740":"* A separate transfer fee may be charged for shipping to some remote islands and mountainous areas. Please contact Sagawa Express for details about the prices and affected areas.","help_logistics_750":"Please find the specifics of each shipping method in the following table:","help_logistics_760":"Japan Post","help_logistics_770":"FedEx","help_logistics_780":"DHL","help_logistics_790":"ECMS","help_logistics_800":"EMS","help_logistics_810":"International Parcel","help_logistics_820":"Small Packet","help_logistics_830":"Priority","help_logistics_840":"Economy","help_logistics_850":"Express","help_logistics_860":"ECMS","help_logistics_861":"Economy Express","help_logistics_870":"Airmail","help_logistics_880":"SAL","help_logistics_890":"Surface","help_logistics_900":"Speed","help_logistics_910":"Depends on destination","help_logistics_920":"Cost","help_logistics_930":"Tracking","help_logistics_940":"Extra fees","help_logistics_950":"Customs clearance fee: 2,800 yen *1","help_logistics_960":"Out-of-area delivery fee: 2,710 yen *2","help_logistics_961":"Special Delivery Fee: 42.00 USD*1","help_logistics_980":"*1 Applied to packages with a total value exceeding 200,000 yen.","help_logistics_990":"*2 Applied to shipments destined for an address outside of FedEx's direct distribution area.","help_logistics_1000":"FROM JAPAN cannot use some delivery companies to ship certain items.","help_logistics_1001":"Please check the list below and make sure you select an appropriate shipping method when using our service.","help_logistics_1010":"Items","help_logistics_1020":"Precious metals and gemstones (gold, silver, platinum, diamonds, pearls, etc.)","help_logistics_1030":"Candles","help_logistics_1040":"Kerosene heaters","help_logistics_1050":"Fan heaters","help_logistics_1060":"Food and drinks (not including meat products, raw milk and eggs)","help_logistics_1070":"Gun imitations","help_logistics_1080":"Speakers","help_logistics_1090":"Pocket warmers","help_logistics_1100":"Lamps, light bulbs and LED lighting","help_logistics_1110":"Items with batteries","help_logistics_1120":"Vehicle parts","help_logistics_1130":"Tires","help_logistics_1140":"Toner cartridges","help_logistics_1150":"Printer ink","help_logistics_1160":"Chemical products","help_logistics_1161":"Alcohol","help_logistics_1170":"Each delivery company and shipping method has different regulations regarding size and weight limits.","help_logistics_1180":"Please note","help_logistics_1190":"* Size and weight limits may be different depending on the destination country or region. For further information, please contact the delivery company.","help_logistics_1200":"Weight","help_logistics_1210":"20 to 30 kg","help_logistics_1220":"Size","help_logistics_1230":"L + (W + H) \u00d7 2 = :1 cm","help_logistics_1240":"L + W + H = :1 cm","help_logistics_1250":"Longest side","help_logistics_1260":"Regular","help_logistics_1270":"Freight","help_logistics_1290":"L = :1 cm","help_logistics_1291":"W = :1 cm","help_logistics_1292":"H = :1 cm","help_logistics_1261":"Regular","help_logistics_1262":"Weight","help_logistics_1263":"Size","help_logistics_1265":"Longest side","help_logistics_1266":"Freight","help_logistics_1300":"Please note","help_logistics_1310":"* Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight <a href=\":2\">here<\/a>.","help_logistics_1311":"* Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight <a href=\":2\" target=\"_blank\">here<\/a>.","help_logistics_1320":"L + W + H = :1 cm","help_logistics_1330":"Australia","help_logistics_1321":":1 cm","help_logistics_1322":"* Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight <a href=\":2\" target=\"_blank\">here<\/a>.","help_logistics_1340":"L + W + H","help_logistics_1341":"= :1 cm","help_logistics_1342":"L + (W \u00d7 2 + H \u00d7 2)","help_logistics_1350":"China","help_logistics_1360":"Hong Kong","help_logistics_1370":"South Korea","help_logistics_1390":"Malaysia","help_logistics_1400":"Singapore","help_logistics_1410":"Taiwan","help_logistics_1411":"W = :1 cm","help_logistics_1412":"H = :1 cm","help_logistics_1420":"Thailand","help_logistics_1440":"United States","help_logistics_1460":"* Due to significant delivery delays, ECMS is currently not accepting any new packages destined for mainland China.","help_logistics_1461":"* Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight <a href=\":2\" target=\"_blank\">here<\/a>.","help_logistics_1470":"Sagawa (within Japan only)","help_logistics_1490":"For the following items, Charge 2 will not be available immediately after you provide shipping instructions, but only after your shipment has been packed and measured.","help_logistics_1491":"","help_logistics_1500":"Fragile","help_logistics_1510":"Non-Standard","help_logistics_1520":"Outsourced Packing","help_logistics_1501":"Fragile Items","help_logistics_1502":"Non-Standard Items","help_logistics_1503":"Outsourced Packing Items","help_logistics_1530":"Please note","help_logistics_1540":"* Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.","help_logistics_1550":"Please find the specifics of kind of item in the following table:","help_logistics_1560":"Packing Fee","help_logistics_1570":"None","help_logistics_1580":"Actual cost*","help_logistics_1590":"Item consolidation","help_logistics_1600":"Product Protection Plan","help_logistics_1601":"\u2713","help_logistics_1602":"\u00d7","help_logistics_1603":"\u2713","help_logistics_1610":"* The fee charged will be the actual cost to have a packing company pack the items.","help_logistics_1620":"Breakable goods and delicate equipment may be considered fragile items.","help_logistics_1621":"Charge 2 (shipping and other fees) will only be available after your shipment has been packed.","help_logistics_1622":"Packages containing multiple fragile items may require outsourced packing.","help_logistics_1630":"Bottles and beverages ","help_logistics_1640":"Tableware, ceramics and glass ","help_logistics_1650":"Audio equipment","help_logistics_1660":"Items that meet any of the conditions below will be considered non-standard items.","help_logistics_1661":"Charge 2 (shipping and other fees) will only be available after your shipment has been packed.","help_logistics_1670":"Non-Standard Items","help_logistics_1680":"\u30fbFrom 30 to 50 kg","help_logistics_1690":"\u30fbOne of the sides is 150 cm or above","help_logistics_1700":"\u30fbUnique shape","help_logistics_1710":"Turntables","help_logistics_1720":"Slot machines","help_logistics_1730":"Items that cannot be packed by FROM JAPAN will require outsourced packing. You must pay the actual cost to have a packing company pack the items.","help_logistics_1731":"Charge 2 (shipping and other fees) will only be available after your shipment has been packed.","help_logistics_1740":"Items Requiring Outsourced Packing","help_logistics_1750":"\u30fb50 kg or above","help_logistics_1760":"\u30fb30 kg or above and 300,000 yen or above","help_logistics_1770":"\u30fbFragile, breakable and delicate items that require special handling","help_logistics_1751":"\u30fb50 kg or above","help_logistics_1752":"\u30fb30 kg or above and 3,000.00 USD or above","help_logistics_1753":"\u30fbFragile, breakable and delicate items that require special handling","help_logistics_1780":"Amplifiers and speakers","help_logistics_1790":"Life-size figures","help_logistics_1800":"Delivery will be by Economy Express.<br \/>Delivery is only available to the following areas:","help_logistics_1802":"China","help_logistics_1803":"Hong Kong","help_logistics_1804":"Maximum total charge 1 value for all combined items: 2,000 CNY","help_logistics_1805":"* Single items which cannot be split-up, can be shipped even if their value exceeds 2,000 CNY","help_logistics_1806":"Singapore","help_logistics_1807":"Taiwan","help_logistics_1808":"South Korea","help_logistics_1809":"Malaysia","help_logistics_1810":"*1 We cannot deliver to the following countries and regions: ","help_logistics_1811":"United States, Taiwan, Thailand","help_logistics_1820":"*2 We cannot deliver to the following countries and regions:","help_logistics_1821":"United States","help_logistics_1830":"*3 Only available for items with an alcohol content of 23.9% or less.","help_logistics_1840":"*4 Only available for items with an alcohol content of 69.9% or less.","help_logistics_1850":"*5 Regulations vary by country or region.","help_logistics_1851":"Not available in the United States, Taiwan, and Thailand","help_logistics_1852":"Available only if the alcohol content of the item is 23.9% or less for Hong Kong","help_logistics_1853":"Available only if the alcohol content of the item is 69.9% or less for Australia, South Korea, Malaysia and Singapore","help_logistics_1854":"*6 Cannot be used for items that contain lithium batteries.","help_logistics_1860":"* For other prohibited items whose export is prohibited or restricted under Japanese laws, please <a href=\":1\">click here<\/a>.","help_logistics_1870":"No upper limit","help_logistics_1880":"* Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight <a href=\":2\" target=\"_blank\">here<\/a>.","help_logistics_1890":"* Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight <a href=\":2\" target=\"_blank\">here<\/a>.","help_logistics_1900":"The following shipping methods are available:","help_logistics_1901":"PMI (Priority Mail International)","help_logistics_1902":"ePacket","help_logistics_1903":"IPA (International Priority Airmail)","help_logistics_1910":"Please note","help_logistics_1911":"* Items shipped via IPA will be ineligible for compensation.","help_logistics_1912":"* PMI can only be selected for packages with Charge 1 valued at 2,499.99 USD or less.","help_logistics_1913":"* ePacket and IPA can only be selected for packages with Charge 1 valued 400.00 USD or less.","help_logistics_1914":"* Please check <a href=\":1\" target=\"_blank\">here<\/a> for the list of countries\/territories where shipping is not possible.","help_logistics_1920":"PMI","help_logistics_1921":"ePacket","help_logistics_1922":"IPA","help_logistics_1930":"Item Value Limit","help_logistics_1931":"Up to 2,499.99 USD*2","help_logistics_1932":"Up to 400.00 USD*2","help_logistics_1940":"Guarantee for international shipping","help_logistics_1950":"*1 Applied to shipments destined for an address outside of FedEx's direct distribution area.","help_logistics_1951":"*2 This shipping method can only be selected for packages with a charge 1 valued under the displayed item value limit.","help_logistics_1960":"* For other prohibited items whose export is prohibited or restricted, please click <a href=\":1\">here<\/a>.","help_logistics_1970":"D = :1 cm","help_logistics_1980":"You can choose from the following shipping methods.","help_other_10":"Your member rank is based on the total value of your purchases.A discount on the <span class=\"font-semibold\">international shipping fee<\/span> is awarded for each rank.You will receive an email notification when your rank is updated.You can check your current rank under <a href=\":1\">My Account<\/a>.","help_other_20":"Notes","help_other_30":"* Member ranks are based on the combined value of items shipped during a 1 year period. Rank updates take place on the 1st and 16th of every month.","help_other_31":"* The annual purchase amount will be assessed from both FROM JAPAN and FROM USA payments, the rank will be based on the whichever has the highest total.","help_other_32":"* Rank assessment is done in yen for FROM JAPAN and USD for FROM USA. Please note that depending on the currency used, the membership rank conditions may not be met.Please go to your \"<a href=\":1\">My Account<\/a>\" page to check the requirements to become the next rank.","help_other_33":"* If payment cannot be confirmed using the payment method you selected when bidding on an item on JDirectItems Auction, please complete the payment within 48 hours of winning the bid. If the payment is not completed 48 hours, your account will be restricted.","help_other_34":"* If payment cannot be confirmed using the payment method you selected when bidding on an item on eBay, please complete the payment within 48 hours of winning the bid. If the payment is not completed 48 hours, your account will be restricted.","help_other_35":"* Fuel surcharges and shipping by Japan Post small packet (Airmail, SAL, or Surface) are not eligible for international shipping discounts.","help_other_36":"* Fuel surcharges are not subject to international shipping discounts.","help_other_40":"EMS and FedEx:","help_other_50":":1%OFF","help_other_60":"If you select the option \"Keep me logged in\", you won't need to enter your user ID and password the next time you visit our site.\nYou will be logged out if you don't visit One Map for over 1 month.","help_other_70":"Notes","help_other_80":"* Simply log out to disable the automatic login function.","help_other_90":"* Please refrain from using this feature when using a public or shared device.","help_other_100":"* One Map is not liable for any losses related to the unauthorized use of an account by a third party.","help_other_110":"FJ Smart Checkout combines Charge 1 (item price) and Charge 2 (international shipping fee, etc.) in a single payment. \nAfter clicking the FJ Smart Checkout button on the item page, the total will be calculated when you select the address, shipping method, etc. so you can pay for the full order in a single payment. \nOnce the payment is complete, wait for your item to be delivered.","help_other_120":"Notes","help_other_130":"* This option is only available for items that have the FJ Smart Checkout button displayed on the item page.","help_other_140":"* Orders using FJ Smart Checkout are limited to two units.","help_other_150":"* Multiple items cannot be combined for shipping when using FJ Smart Checkout.","help_other_160":"* This option is unavailable on FROM USA.","help_other_170":"Recommended internet environment","help_other_180":"For the best experience using our site we recommend using one of the following browsers.","help_other_190":"Desktop version:","help_other_200":"Windows users","help_other_210":"\u30fb Google Chrome latest version","help_other_220":"\u30fb Mozilla Firefox latest version","help_other_230":"\u30fb Microsoft Edge latest version","help_other_240":"Mac users","help_other_250":"\u30fb Google Chrome latest version","help_other_260":"\u30fb Mozilla Firefox latest version","help_other_270":"\u30fb Safari latest version","help_other_280":"Mobile version:","help_other_290":"iPhone users:","help_other_300":"OS:","help_other_310":"\u30fb IOS latest version","help_other_320":"Browser:","help_other_330":"\u30fb Safari latest version","help_other_340":"\u30fb Google Chrome latest version ","help_other_350":"Android users:","help_other_360":"OS:","help_other_370":"\u30fb Android latest version","help_other_380":"Browser:","help_other_390":"\u30fb Google Chrome latest version","help_other_400":"* This site uses JavaScript. Please make sure to enable JavaScript in your browser settings when using it.","help_other_410":"* If you use a browser other than the above, it may not work properly. ","help_other_411":"About Member Rank Upgrades","help_other_420":"Users will start off as Regular Members at the time of registration. Member ranks will then upgrade based on the value of your annual Charge 1 total. Our ranks go from \n<span style=\"color: #00493d;font-size: 1.125rem;font-weight: 700;\">Green<\/span>, <span style=\"color: #b99f65;font-size: 1.125rem;font-weight: 700;\">Gold<\/span>, <span style=\"color: #a3a3a3;font-size: 1.125rem;font-weight: 700;\">Platinum<\/span> and finally to <span style=\"color: #333333;font-size: 1.125rem;font-weight: 700;\">Black.<\/span>\n Every time your rank is upgraded, you will enjoy more shopping benefits. ","help_other_440":"Benefit:","help_other_450":"None","help_other_460":"<span class=\"mr-1 font-semibold\">Annual Charge 1 total:<\/span>Less than :1 yen or :2 USD","help_other_480":"Benefit:","help_other_490":"<span style=\"color: #00493d;font-size: 1.429rem;line-height: 1;\">:1% Off <\/span>international shipping fees ","help_other_500":"Green Membership requirements:","help_other_510":"<span class=\"mr-1 font-semibold\">Annual Charge 1 total of<\/span> over :1 yen or :2 USD ","help_other_530":"Benefit:","help_other_540":"<span style=\"color: #b99f65;font-size: 1.714rem;line-height: 1;\">:1% Off <\/span>international shipping fees","help_other_550":"Gold Membership requirements:","help_other_560":"<span class=\"mr-1 font-semibold\">Annual Charge 1 total of<\/span> over :1 yen or :2 USD","help_other_580":"Benefit:","help_other_590":"<span style=\"color: #a3a3a3;font-size: 28px;line-height: 1;\">:1% Off <\/span>international shipping fees","help_other_600":"Platinum Membership requirements:","help_other_610":"<span class=\"mr-1 font-semibold\">Annual Charge 1 total of<\/span> over :1 yen or :2 USD","help_other_630":"Benefit 1:","help_other_640":"<span style=\"color: #333333;font-size: 28px;line-height: 1;margin-bottom: -0.25rem;\">:1% Off <\/span>international shipping fees","help_other_650":"Benefit 2:","help_other_660":"200 points rewarded per 500 yen Plan Fee","help_other_670":"(Only available on FROM JAPAN)","help_other_680":"Benefit 3: ","help_other_690":"Concierge Service","help_other_700":"Black Membership requirements:","help_other_710":"<span class=\"mr-1 font-semibold\">Annual Charge 1 total of<\/span> over :1 yen or :2 USD","help_other_720":"Your personal concierge will assist you with any packing instructions and item inquiries.","help_other_730":"(Examples)","help_other_740":"\u30fbThey will search for items you have been unable to find online.","help_other_750":"\u30fbYour items will be specially packed for extra security."}