Q&A

General

A.

The fees for using FROM JAPAN are divided into two payments. Charge 1 is the cost of the item itself. Charge 2 includes domestic and international shipping, the plan fee, and any other applicable fees.
 
You can check all the details regarding our service fees here.

A.

Yes, there are items that can't be shipped overseas. Below you can find a list of some common prohibited items:
 
- Flammable items (lighters, perfume, nail polish, spray cans, shock absorbers, etc.)
- Plants
- Meat
- Items that violate Japanese law
- Currency
- Air guns
- Swords (including replicas)
- Items restricted by the CITES Treaty
- Adult goods
 
There are also items that can't be purchased due to licensing restrictions.
 
For more information on prohibited items, please check here.
 
* Items prohibited from international shipment can only be sent to Japanese addresses. Items that we cannot legally ship can only be disposed of.
* We are unable to cancel or refund an order or bid after it has been placed.
* Items that are deemed prohibited from international shipment will not be eligible for compensation under our Product Protection Plan.

A.

As a general rule, orders can not be cancelled or refunded after ordering or bidding. However, in exceptional cases it may be possible to cancel an order for a cancellation fee. Please find further details here.

A.

As a general rule, items can not be returned or exchanged after ordering or bidding.

A.

Even if the item description indicates free domestic shipping, it may be limited to methods which do not include tracking such as nonstandard mail (定形外) and mail post (メール便). 
 
When placing an order or bidding on an auction with FROM JAPAN, we will request an insured domestic shipping method. In the case that additional domestic shipping fees are incurred, this cost will be added to your Charge 2 payment. 

A.

Original receipts are generally not included with your items. However, there may be cases where the receipt is included in the package. If you wish to have the receipt removed, please contact Customer Service right after winning the auction.
 
All FROM JAPAN receipts can be downloaded from your Shipping History page.

A.

If items eligible for compensation are lost, damaged, or completely broken during shipment, you must contact Customer Service and provide the information below within 7 days of the package's arrival in order to be compensated.
 
- Proof of a damage report/claim placed to the post office or delivery company. (e.g. picture or screenshot of your receipt) 
- Photos of the package exterior
- Photos of the interior packaging
- Photos showing the state of the damaged item(s) (in the case of damaged or broken items)
- Shipment tracking number
- Auction/Order ID of the damaged or missing item(s)
- Basic explanation of the damage to your item(s)
 
* Please submit the damage report to the post office or delivery company within 7 days of the package's arrival.
* Items that were not reported as damaged, broken, or lost within 7 days of a package's arrival are not eligible for compensation. 
* Items that are eligible for a full refund must be shipped back to us within 1 week of being requested in order to receive compensation.
* As a general rule, items eligible for direct compensation will be refunded in FJ Points.
* Compensation is not provided for import taxes or customs fees.
* For details about items inegible for compensation please check here.

A.

Some domains may classify our email as spam or even not deliver it. Please check your spam folder, and if the issue persists please re-register with an email address from a different email service provider.

A.

"Junk" (ジャンク in Japanese) is how Japanese sellers describe items that are non-functional, badly damaged or in any other way not up to standard. "Junk" is the worst item condition rating, and you should expect any item listed as such to be in poor condition.
 
"Junk" items are not eligible for compensation under our Product Protection Plan.
 
Reasons a seller might list an item as "junk" include:
* Item is completely non-functional
* Item functionality has not been checked
* Item is badly damaged
* Item is only suitable to be used for parts
* Item is old and may have unseen damage
* Seller is bundling a lot of items

A.

Activation Lock is a feature of Apple products' "Find My [device] ".
An Apple ID password or device passcode must be input and the activiation lock removed before anyone can use the device.
As such, the seller's cooperation is necessary to remove the lock.
Should the seller be unable to provide assistance, the activation lock cannot be removed.
 
"SIM locked device" is a device in which the SIM card cannot be freely exchanged, or in other words, changing the service provider is not possible.
 
When purchasing a used device, please also check carefully whether the activation lock or SIM lock has been removed.
Should the lock still be active, the device may be unusable.
 
If the following keywords appear on a listing, the device will not be available for international use:
 
「アクティベーションロックあり」: Activation lock applied
「アクティベーションロックがかかって」: Activation locked
「アクティベーションロック：不明」: Activation lock (unknown)
「SIMロック未解除」: SIM locked
 
Please be warned that not all keywords are listed above.
We accept requests to contact sellers with questions. 
To do so, please contact customer service before bidding or ordering.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

Auction

A.

Yes, we can.
However, we can only offer a manual bidding service performed by our shopping staff, rather than the real-time bidding we offer for Yahoo! Auctions.
 
You can place your bid for an auction here.
 
Please make sure to enter your maximum bid value in the space provided. Once you have entered this information, you will be able to make the Charge 1 payment immediately. Our staff will place your bid after confirming your Charge 1 payment. 
 
If we are able to confirm your payment during business hours, we will place your bid on the same day. If we receive your payment outside business hours, we will place your bid during the next business day. Please make sure you leave enough time before the end of the auction for our staff to be able to place a manual bid. 
 
* If you win the auction at a lower price than your maximum bid, you will be refunded the difference.

A.

Real-time bids are made instantly. 
As soon as you place your bid through our system, you will immediately be able to see your bid on the auction page.
 
If you choose the sniper bid option, your bid will be placed within the last 5-10 minutes of the auction. 
 
After placing a sniper bid, please be aware that there are several cases where the bid will not be made:
1. Another bidder has placed a bid above your maximum bid
2. The seller ends the auction early before our sniper bid is placed
3. The seller does not wish to sell to proxy services and cancels our bid

A.

For auctions which have a Buy It Now (即決価格) option, if you bid through our service for the Buy It Now price, it will end the auction with you as the winner and highest bidder. 
 
This also means that another bidder can end an auction immediately by purchasing the item at the Buy It Now price if it is available. As such, for popular items it may be a good idea to consider purchasing it at the Buy It Now price, rather than bidding, to ensure that you are able to get it.

A.

Some auctions may include multiple units of the same item. Unless the seller indicates otherwise, the bidding price will be for only one unit.
 
If you wish to purchase two units for 10,000 yen each, you must set the quantity to 2 and bid 20,000 yen.

A.

To use a deposit to bid on an auction, the deposit must be available for at least 12 hours after the auction ending time.
Only deposits that meet those requirements will appear as available for use when bidding.
 
For example, to bid on an auction that ends in 48 hours, your deposit must be available for at least 60 hours.
 
* After you place a deposit, the funds will be available for 20 days.

A.

If you wish to increase your maximum bid after having placed your bid through our system, you can do so by going to the bidding page and updating your maximum bid value.

A.

Sniper bids are not made in real time. 
 
They are placed within the last 5-10 minutes before the scheduled ending time of an auction. 
As long as your maximum sniper bid has not been surpassed by another bidder's maximum bid and the seller has not ended the auction early, the bid should be placed for you just before the end of an auction.

A.

It is possible if your items meet the conditions below:
 
1. Items won must be from the same seller
2. Items must be won on the same day
3. The seller must also agree to our request
 
* For Yahoo! Auctions, a "day" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening.
* Domestic shipping and payment fees cannot be combined for items won under different IDs. Generally the same ID is used for bidding, however there may be cases where your bid is placed with a different ID for the following reasons:
 ・Another FROM JAPAN user is also bidding on the same auction.
 ・An ID has become unusable on Yahoo! Auctions.
* If the seller refuses our request, the auctions will be charged separate shipping fees even if won on the same day.
 
Learn more about combining items from online shops here.

A.

If you wish to ask a seller a question, please contact our customer service department.

* Make sure to provide the auction ID
* Questions we find to require specialized knowledge may not be asked to the seller.
* We are not able to ask questions about auctions that have ended.
* Please refrain from contacting sellers directly.

For questions to shopping order sellers, please see more details here.
For those who wish to negotiate with the seller for a lower price, please also read the details provided here.

A.

Only if the seller has other currently active auctions can we contact the seller to do so. To make the request please contact our Customer Service with the auction ID.

A.

When creating the auction, if the seller has marked the auction as open for Early Termination (早期終了), it may be possible to end the auction early. 
If you would like for the seller to end the auction early, please let us know the price you would like to offer and we can contact the seller for you!

A.

For auctions which have a Reserve Price (最低落札価格) there is a minimum price which must be reached in order to win the item. It is not possible to see this reserve price.
For auctions which have a Reserve Price (最低落札価格), even if you are the highest bidder, if your bid is not over the reserve price, you will not be able to win the item. 

A.

“Pick up only” items cannot be shipped by the seller and can only be picked up in person.
FROM Japan is unable to handle “Pick up only” items. Therefore, please ensure that the item is not ”Pick up only” before bidding.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

A.

It is possible to negotiate for a lower price for items listed in Yahoo! auctions. Please contact our customer service department with the auction ID and price you wish to negotiate for in yen.

* Please refrain from requesting considerable price reductions.
* There may be cases in which we are not able to negotiate the price.
* Please contact Customer Service in the case that the bidding ID used is different from the one used to ask your question.
* Please refrain from contacting sellers directly.

A.

We have a set limit for direct payment bids. Once you have reached the limit for that month we ask that customers continue bidding by using our deposit system or FJ points.
 
Payment methods with a limit (Charged after auction is won):
- Credit Card
- Paypal
 
Payment limit details:
Every month once you have reached the bidding limit (includes bids on still active auctions) the above payment methods will no longer be available for use.
 
How to proceed:
Please use our Deposit function or FJ points to keep bidding until the end of the month. 
 
Auction payment method details:
 
Credit Card: Limited
Paypal: Limited
Deposit: Unlimited
FJ points: Unlimited
 
* The monthly limited cannot be divulged.
* The maximum amount you can deposit at once is 1 million yen. To add more please place several deposits.
* The limit is reset on the 1st of each month.
* FJ points can be aquired through campaigns, those without sufficient FJ points must use our deposit function.
 
To find out more about our deposit system please check here.

Shopping

A.

In addition to the sites which are searchable through our homepage, we are generally able to order items from most online shopping sites.
 
* Certain sellers or sites do not wish to deal with proxy services such as FROM JAPAN. In this case, we are unable to process orders through these sellers/sites.

A.

Yes, we are able to process orders for pre-order items. Simply place an order for the item through our site as you normally would.
 
* Payment for pre-orders must be completed before we are able to proceed with the order.
* There may be times in which pre-orders are limited to certain quantities.

A.

We are able to asker sellers or stores a question for you.
Simply place an order in your shopping cart, and then contact customer service with the order ID and question you wish to ask.
 
For orders made from Yahoo Shopping, Rakuten Ichiba, and certain websites, we shall contact the seller or store via your name and e-mail address.

* We are not able to ask questions to BAPE.COM, Suruga-ya or Amazon.co.jp.
* Be sure to include the order ID when inquiring.
* Depending on the store or contents of your inquiry, there may be times when we are unable to ask your question. For those who wish to negotiate the price, please see more information here.
* For orders made from Yahoo Shopping, Rakuten Ichiba, and certain websites, we shall contact the seller or store via your name and e-mail address.
* Please do not contact a seller directly

For questions to Yahoo! Auctions seller, please see the details here.

A.

If you wish to order multiple items from the same store, please add the items into your shopping cart and complete the Charge 1 payment for them at the same time.
 
* Items purchased together must be from the same store and domain (website).
* Depending on the seller, there may be cases where orders cannot be combined.
 
Learn more about combining Yahoo! Auctions items here.

A.

Orders are typically processed within one day after the Charge 1 payment has been received. 
 
However, when ordering from a flea market it is necessary to receive approval from the seller before an order can be completed. There are cases in which we are unable to process an order due to rejection from the seller or the item becoming sold out. In the case that we are not able to complete the transaction, your order shall be cancelled and refunded within 10 days.

A.

It is possible to negotiate a lower price when ordering from certain flea market sites.
* Since FROM JAPAN is an official proxy service for Rakuma, price negotiations are not possible.
 
Should you wish to do so, please indicate the price you wish to purchase the item for in the comment box. Negotiations with the seller shall start after the Charge 1 payment has been made. Should the seller decline to lower the price, you shall be contacted accordingly.
 
* Depending on the seller, there may be cases in which we are unable to negotiate for a lower price.

A.

Should the price of the item you are purchasing decrease after you have already made the Charge 1 payment, the difference shall be refunded after the order has been completed.
 
Generally, the price difference will be refunded via the original payment method. However, there may be cases in which you are refunded via FJ Points.

A.

 How we proceed will depend on the option you select during the Charge 1 process.
1. Proceed with available units (back-orders, pre-orders included)
2. Cancel all orders made under the same charge 1. (back-orders, pre-orders not included)
 
Even if temporarily out of stock, back-order and pre-order items cannot be cancelled. Please check the item page descriptions carefully before completing an order.
 
General keywords to look out for:
「取寄」「取り寄せ」：Back order required
「取寄可能」「取り寄せ可能」：Back order possible
「在庫有時、欠品時」：When in stock, out of stock
 
Please be warned that not all keywords are listed above.
We accept requests to check item availability. To do so, please place an item in your cart and contact customer service with your order number.
* Please refrain from completing the charge 1 payment.

Payment

A.

Depending on the issuing financial institution, there may be debit cards that work and can be used in the same way as credit cards. There may be cases where payment using these debits cards is possible, however, we do not support payments using debit cards. We ask that you use a credit card, PayPal, or FJ Points to avoid any payment issues. 
 
There have been payments in the past made via debit card for items that were sold out and required a refund which were unable to be refunded, or took an extended period of time to process.
 
If you need to confirm the status of a refund, please contact the financial institution associated with your credit card.

A.

For credit card payments (including deposits), it may take a few weeks for a refund to be completed. For more details, please contact your credit card company.
 
If you are unsure or have any questions or concerns, please contact Customer Service, and we will provide you with the necessary information required to confirm with your credit card company.

A.

Refunds can only be issued back to the original payment method. Generally, refunds will only be issued via another payment method in the case that trouble is encountered processing your refund.

A.

When making a payment via PayPal, you will then be redirected to PayPal's site. You may choose a registered address from your account at this time.
 
In the case that the "pay automatically with PayPal next time" box is checked, your address will be limited to the previously used address. Should you wish to change the address, first uncheck the "pay automatically with PayPal next time" box, proceed to PayPal's payment page, and select the new address you wish to use.
 
* Should you experience any issues setting, selecting, or changing your address on PayPal's site, please contact PayPal regarding this.

A.

Deposits are one of our provided payment methods, which can be used to place bids and pay for Yahoo! Auctions items, as well as shopping orders.  
You can place a deposit on your account with the following payment methods: 
 
- Credit card
- PayPal
 
For more detailed information regarding deposits, check here.

A.

We do not accept domestic and international bank transfers as a payment method.

A.

1 FJ Point is equivalent to 1 Japanese Yen, and can be used on our site as a form of payment. 
Points may be added to your account due to campaigns or friend introductions.
 
For more information regarding FJ Points, check here.

A.

Coupons:
We are able to use discount codes when placing an order. If you would like to use a discount code, please provide it in the comment box when ordering. We are not able to use discount tickets, point discounts, or any other form of coupon, even if the coupon information is provided in the comment box. 
 
* If you are not able to leave a comment with your order, please contact Customer Service before completing the Charge 1 payment. 
 
Review bonuses: 
We are not able to provide this service. Our staff will always proceed with an order without leaving a review, even if a review bonus incentive is offered.

A.

Please wait for a while and try to make the payment again. Should the error occur once more, please kindly use a different credit card or payment method. 
For those paying via credit card, another option is to link your card to and pay via PayPal in order to complete the payment. Please contact your financial institution for more information regarding why your payment may have failed.
 
If you have received a payment error screen, it is still possible that you may have been charged. Please check your credit card or PayPal statements in order to confirm this. In the case that you have been charged, please contact Customer Service with the transaction information.

A.

1. Enter the coupon code while completing either your Charge 1 or Charge 2 payment.
2. Press the Apply button.
3. Make sure the discount has been applied to your total and then pay.
 
* Conditions vary depending on the coupon. Please check these details before trying to use your coupon.
* Only one coupon can be applied per payment.
* Please feel free to contact Customer Service if you have any questions or concerns.

Shipping

A.

International shipping fees are calculated based on the weight and size after your items have been packed. For an estimate, you are able to use our Shipping Fee Calculator.
 
For more detailed information regarding the size and weight limits of the available shipping services, check here.

A.

Domestic delivery cost will depend on the shipping method used by the seller or store.
 
For auction and flea market sites (Rakuma), the information regarding the shipping method is usually disclosed in the item page.
 
For shopping sites like Amazon and Rakuten, this information is usually included in the item page or the store site.
 
For further information regarding this matter, please contact Customer Service.

 

A.

The amount of time will differ based on the store or seller's rules or amount of stock.
 
For auctions, the process after winning consists of contacting the seller, making payment, and then finally receiving the item at our warehouse. This process will generally take around 7 - 10 business days.
 
For orders from Amazon, Rakuten, and other such sites, the amount of time until the item will be shipped is often found on the item page.
 
For flea market sites such as Rakuma, it will generally take 5 days for the seller to ship out your item after we have received approval for the purchase.

A.

We do not offer a domestic shipment tracking service. Even if the store/seller's shipping method does include a tracking number, this information will not be shared with customers.
 
* Customers will not be notified when their item has been shipped from the store or seller.

A.

We provide a free consolidation service. You can consolidate items from both auctions and shopping orders on the Shipping Instructions page.
 
* Items must be instructed for shipment within the 45 day storage period.
* There may be cases where we cannot pack items into a single box due to their weight and/or size.

A.

Items which have been shipped to us in one shipment from the store/seller cannot be instructed for shipment separately. 
We ask that you order items separately should you wish to separate them for international shipment.

A.

Yes, all FROM JAPAN purchases are insured against loss/damage during both domestic and international shipping. If your items arrive broken or damaged, please contact us within 7 days of your package arriving to start the refund/exchange process. Please make sure you follow the instructions provided here.
 
* Certain item categories are not eligible for compensation. Find detailed terms and conditions for insurance coverage here. 
* The international shipping insurance provided under our Product Protection Plan is different from the insurance provided by Japan Post and other shipping companies.
* Compensation can only be provided up to the amount labeled on your package.

A.

All available shipping methods except for Small Packet come with a tracking number. 
 
You can add a tracking service to your Airmail or SAL Small Packet shipment for a 410 yen fee. This service will let you track and trace your package on the Japan Post website.
 
Add tracking to your Small Packet shipment by ticking the checkbox "Add registered tracking" during the Charge 2 payment process.
 
* As per Japan Post's rules and regulations, packages without a tracking number are not eligible for compensation or investigation regarding loss or damage.
* Packages that do not have a tracking number are not eligible for compensation through our Product Protection Plan.

A.

FedEx, DHL and ECMS calculate their shipping rates using the dimensional weight (volumetric weight) and actual weight (true weight).
Packages that are a large size, but have a low weight, will be measured using dimensional weight. For packages with an actual weight larger than their dimensional weight, the shipping rate will be calculated using the actual weight.
 
* The shipping rate will be based on the heavier of the two weights.
The calculation method for the dimensional weight of a package is as follows:
 
For FedEx/DHL:
(length x width x height (cm or in))÷ 5,000 (cm) 
 
For ECMS:
(length x width x height (cm or in))÷ 6,000 (cm) 
 
DHL offers a volumetric weight calculator tool here.
 
You can estimate the shipping cost of a package here. Please input the weight and measurements of your package for an accurate estimation.
 
* ECMS is only available to certain countries and territories。You may check the list here.

A.

Addresses must be input using half-width alphanumeric characters.
 
Each box in the address entry form has a character limit (see below). If your address is long, please divide it into two in the "Street Address1" and "Street Address2" boxes.
 
Character limits:
 
Name: 35 characters
State/Province/Region: 30 characters
City: 20 characters
Street Address: 35 characters per line
Company Name: 35 characters
Phone Number: 15 characters
 
* "State/Province" and "City" lines must be under 33 characters.
* Languages other than English cannot be input.

A.

Yes, we can ship your items to a Japanese address.
 
Shipping to a hotel:
Please refrain from instructing items for shipment if you do not plan on arriving within 15 days of instruction. Confirm with the hotel that they will be able to receive the package on your behalf, and hold it for you in case you haven't checked in yet. When creating your shipping instructions, please also make sure to include the check-in date in the delivery address, the hotel's phone number, and to use the same name when you had made your hotel reservation.
 
Shipping to a friend or another business:
Please contact your friend or person in charge to make sure that they can accept the package, as well as the package contents. In case you wish for a third party to forward the package to you, they may need to fill out customs forms or provide documentation. Additionally, note that we are no longer liable for any documentation once the package has been delivered to a third party.
 
* We will ship all domestic packages with Sagawa delivery. In the case that a package is too large or heavy, we will arrange for another shipping company to deliver the package, although the site may still display "Sagawa" as the shipping method.
* When shipping items from our distribution center to a Japanese address, an extra 8% fee will be charged and added to the total cost of your purchase once the shipping fee has been calculated.
* Items paid for with PayPal can only be shipped to the registered address provided by PayPal at the time of payment. In case you wish to have an item paid via PayPal shipped to a Japanese address, please select a Japanese address when redirected to PayPal to complete your payment. Depending on the country, some members may not be able to have their PayPal payments registered to a Japanese address.

A.

Unfortunately, we currently do not offer any pick up services for items from our warehouse.

A.

We are able to ship items such as game consoles or laptops which contain lithium batteries. However, this is limited to the following conditions:
 
1. The lithium batteries are installed inside the item.
2. There are a maximum of 2 lithium batteries installed per item.
3. The items are being sent to a country which permits the importation of lithium batteries.
 
Please be aware that we are unable to offer to ship lithium batteries themselves, such as rechargeable batteries, phone chargers, or laptop or camera charging packs. Please check here for more details on the conditions for sending lithium ion batteries.

A.

Yes, with the exception of small packet shipments.
 
On the Charge 2 payment page, you will have the option to declare your package as a gift, without any change in cost. Once you complete your Charge 2 payment, you will no longer be able to modify or change this selection. 
 
* When marking your package as a gift, we cannot guarantee that your package will be able to pass Customs without any issues. 
* Packages delivered to Japanese addresses cannot be declared as gifts.

A.

Yes, there may be circumstances where items purchased will incur customs duties.
 
Depending on the country of arrival and the delivery area, customs fees may be incurred in addition to the costs charged by FROM JAPAN. Please kindly note that FROM JAPAN is not associated with or related to customs authorities, nor responsible for any customs fees charged. For items purchased through our service, if customs procedures or payment of duties is necessary, it is the customer's responsibility to carry out the procedures or pay for any fees incurred. For details regarding customs duties for items purchased, please contact your local customs office for more information.

A.

FROM JAPAN does not offer to assist with customs procedures. Customers are expected to handle these procedures if necessary, and pay any necessary customs and duties fees.

A.

If an item sent from us is returned to our warehouse, unless repacking is required, we will not charge any commission fees for the resending of your item. You will however be required to pay the shipping fee again to reship your items, as well as any fees incurred due to the return of your package. Please be aware that your original Charge 2 payment will not be refunded.
 
Reshipments are handled manually, and as such will take some time to process. Once your package has been returned to us, we shall be in contact with you about the procedure. Should you wish to have your items repacked, a repacking fee of at least 1,500 yen will be applied. 
 
* Depending on the delivery company, a storage deadline may be applied to your package. In the case that you fail to contact the delivery company by the set deadline, generally your package will be disposed of and not returned to From Japan.

A.

FedEx, one of the shipping companies that we use, offers special shipping rates to FROM JAPAN. As such, we are not covered for the Money Back Guarantee in case of delivery delays. In case your shipment has been delayed, your item value lowered or your item lost, neither FROM JAPAN nor FedEx shall be responsible.

A.

We define an item or package as "lost" under the following circumstances:
 
Japanese domestic shipping (from the store/seller to our warehouse):
 - No arrival after 14 days* have passed since the seller or store sends us a shipping notification
   * If an item is being shipped to us from a seller or store overseas, please allow up to 45 days for arrival
 
International shipping (from our warehouse to your address):
 - No arrival after the following time periods:
　・EMS/FedEx/Airmail: 60 days
　・SAL (Economy Air): 90 days
　・Surface: 180 days
 
Additionally, all items eligible for compensation through our Product Protection Plan that do not arrive within 30 days after payment (or 30 days after placing an order in the case of COD) without any explanation or response from the store/seller are eligible for compensation of non-delivery.
 
Contact Customer Service to apply for compensation if you believe your package has been lost.

Prohibited Items

A.

Some items that can be purchased through our service cannot be shipped internationally. Please refer to our list of prohibited items before placing your order to make sure the item you want to buy can be shipped to you.
 
The following items are prohibited from shipping both inside and outside Japan, and therefore cannot be purchased through our site.
 
Place order ✖
International Shipping  ✖
Shipping within Japan ✖
 
- CITES-Regulated Animals and Plants
- Type I, II, III pharmaceuticals
- Controlled medical devices
- Electronic cigarettes, Cigarettes
- Currency
- Alcoholic beverages with an alcohol content of 70% or more
- Ivory, products containing ivory
- Adult products
- Products that require a "Change of Proprietor" or a "Registration Certificate" under the Japanese Firearm and Sword Possession Control Law
 
Common products that fall into these categories:
- Massage devices
- Contact lenses
- Eye drops
- Gastrointestinal drugs
- Singapore dollars
- Ivory Mahjong sets
- Adult DVDs
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

A.

Place order ✖
International Shipping  ✖
Shipping within Japan ✖
 
Plants and animal products protected under CITES cannot be shipped internationally. Per CITES and the Japanese Endangered Species Preservation Act we ask that our service be used only when purchasing items made from tortoise shell to be shipped within Japan.
 
Materials that cannot be shipped under CITES regulations include, but are not limited to:
- Amber
- Coral
- Chinchilla fur
- Crocodile leather
- Lizard leather
- Tortoise shell
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

A.

Place order ✔️
International Shipping ✖ *Only some items can be shipped
Shipping within Japan ✔️
 
We cannot ship swords internationally. "Swords" includes the following item categories
・Katanas, military swords, small swords, short swords, daggers, etc. (All swords are prohibited from international shipping, regardless of blade length.)
* Swords that require a "Change of Proprietor" or a "Registration Certificate" are prohibited from being shipped both domestically and internationally under the Japanese Firearm and Sword Possession Control Law. Please refrain from ordering these items.
 
The following types of knives and bladed tools can be shipped internationally:
・Kitchen knives, chef's knives
・Knives with a blade measuring 6 cm or less, including survival knives
・Utility knives, hobby knives
・Saws
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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International Shipping  ✖
Shipping within Japan ✔️
 
Products such as air guns, gas guns, electric guns, and model guns are restricted from international shipping.
 
As they are prohibited items, international shipping is not available. Please only purchase such items if you wish to have them shipped to a Japanese address.
 
Parts for the items listed above can only be shipped internationally if they do not contain gas or other combustible materials. For instance, gas gun magazines cannot be shipped internationally.
 
* DHL will not ship any gun-shaped toys, even those without a firing mechanism.
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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Shipping within Japan ✖
 
Orders of alcoholic beverages placed through FROM JAPAN can be shipped internationally, but not within Japan.
However, importation restrictions are commonly placed on alcoholic beverages. Before purchasing, please check the import restrictions for the destination country.
 
The following restrictions also apply when shipping alcoholic beverages:
 
Alcohol percentage under 24%: Japan Post and FedEx shipping is available.
Alcohol percentage between 24％ and 69.9％: Only FedEx shipping is available.
Alcohol percentage of 70％ or above: Cannot be ordered or shipped
 
* DHL is not available for all liquids.
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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Products with a "flammable" label such as perfumes and fragrances are considered a fire hazard, and are therefore prohibited from international shipping.
Please only use our service to purchase these items if the final destination is within Japan.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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Shipping restrictions apply to coral and fossil products such as amber. Such products cannot be shipped abroad
Please only use our service to purchase these items if the final destination is within Japan.
 
* Please do not purchase ivory products or products containing ivory. These cannot be shipped within Japan, nor internationally.
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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International Shipping ✖  * Only some parts can be shipped
Shipping within Japan ✔️
 
The following car parts are prohibited from international shipping and can only be shipped inside Japan.
 
1. Products with possible oil residue, such as:
- Oil tanks (New and Used)
- Engines
- Filler caps
- Bonnet dampers
 
2. Products containing gas or explosives, such as:
- Steering wheels with airbags
- Seat belts with a Pretensioner
- Suspensions
- Dampers
 
3. Wheels with tires attached
As tires are prohibited due to the air pressure contained in them we can only ship them via FedEx. To use one of our other shipping methods the tires will need to be removed for an extra fee.
- 18 inches and below：8,800 yen
- 19 inches and above：Please request a quote with our customer service team.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

 

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We are not able to purchase or ship items that have monetary value. Please also refrain from purchasing antique coins as we are unable to guarantee their authenticity. 
 
Medals shaped like coins with no monetary value can be purchased and sent internationally or to a Japanese address. (Including souvenir medals from Disneyland or other theme parks)
However, we do not recommend purchasing pure gold medals as they may cause issues clearing customs.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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Shipping within Japan ✔️️
 
The following items are prohibited from international shipping: 
 
- Meat, or products that contain traces of meat
- Food products with short expiration dates, raw food
- Frozen products, products requiring refrigeration
 
Examples:
- Cup noodles or miso soup containing meat (incl. dehydrated meat)
- Canned food containing meat (incl. dehydrated meat)
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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Lighters are flammable products and are prohibited from international shipping. Please only use our service to purchase these items if the final destination is within Japan.
 
* Zippo lighters and other lighters that can be disassembled can be shipped internationally after removing the core, cotton and flint.
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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International Shipping ✖ *Only some batteries can be shipped
Shipping within Japan ✔️️
 
The following shipping restrictions apply to lithium-ion batteries and products containing lithium-ion batteries.
 
Prohibited from international shipping (Domestic shipping only):
- Standalone lithium batteries
- Mobile batteries
- Wireless chargers
- Wireless earbuds with charger cases
- Lithium batteries that cannot be contained inside an item
- Shipments containing more than 2 internal lithium batteries
 
International shipping is possible for the following:
- Products with internal lithium-ion batteries
- Shipments with up to 2 items containing internal lithium-ion batteries
- Regular batteries (including button cell batteries)
 
* Items may be opened for battery insertion.
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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International Shipping ✖
Shipping within Japan ✔
 
Products such as pet food and nutritional supplements for pets cannot be shipped abroad. Please only purchase such items if you wish to have them shipped to a Japanese address.
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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Wireless earphones and wireless chargers cannot be shipped abroad. 
Please only purchase such items if you wish to have them shipped to a Japanese address.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.
 

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Adult DVDs and other products that contain pornographic or obscene content are prohibited from shipping both internationally and within Japan. Please refrain from purchasing such items.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.

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International Shipping ✖
Shipping within Japan ✔ *Some items are not able to be shipped within Japan
 
Plants, saplings, seeds and other such items are not able to be shipped internationally.
However, these may be shipped within Japan in the case that they do not include soil.
 
Gardening related tools may be purchased and shipped internationally.
 
* Cancellation after an order has been placed will incur cancellation fees. Depending on the seller's policies, a cancellation may not be possible. Thank you for your understanding.