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Q&A
General
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As a general rule, orders can not be cancelled or refunded after ordering or bidding. However, in exceptional cases it may be possible to cancel an order for a cancellation fee. Please find further details here.
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As a general rule, items can not be returned or exchanged after ordering or bidding.
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Some domains may classify our email as spam or even not deliver it. Please check your spam folder, and if the issue persists please re-register with an email address from a different email service provider.
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Auction
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If you wish to increase your maximum bid after having placed your bid through our system, you can do so by going to the bidding page and updating your maximum bid value.
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If you wish to ask a seller a question, please contact our customer service department.
* Make sure to provide the auction ID
* Questions we find to require specialized knowledge may not be asked to the seller.
* We are not able to ask questions about auctions that have ended.
* Please refrain from contacting sellers directly.
For questions to shopping order sellers, please see more details here.
For those who wish to negotiate with the seller for a lower price, please also read the details provided here.
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Only if the seller has other currently active auctions can we contact the seller to do so. To make the request please contact our Customer Service with the auction ID.
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It is possible to negotiate for a lower price for items listed in Yahoo! auctions. Please contact our customer service department with the auction ID and price you wish to negotiate for in yen.
* Please refrain from requesting considerable price reductions.
* There may be cases in which we are not able to negotiate the price.
* Please contact Customer Service in the case that the bidding ID used is different from the one used to ask your question.
* Please refrain from contacting sellers directly.
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Shopping
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We are able to asker sellers or stores a question for you.
Simply place an order in your shopping cart, and then contact customer service with the order ID and question you wish to ask.
For orders made from Yahoo Shopping, Rakuten Ichiba, and certain websites, we shall contact the seller or store via your name and e-mail address.
* We are not able to ask questions to BAPE.COM, Suruga-ya or Amazon.co.jp.
* Be sure to include the order ID when inquiring.
* Depending on the store or contents of your inquiry, there may be times when we are unable to ask your question. For those who wish to negotiate the price, please see more information here.
* For orders made from Yahoo Shopping, Rakuten Ichiba, and certain websites, we shall contact the seller or store via your name and e-mail address.
* Please do not contact a seller directly
For questions to Yahoo! Auctions seller, please see the details here.
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Payment
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We do not accept domestic and international bank transfers as a payment method.
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Shipping
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Unfortunately, we currently do not offer any pick up services for items from our warehouse.
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FROM JAPAN does not offer to assist with customs procedures. Customers are expected to handle these procedures if necessary, and pay any necessary customs and duties fees.
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FedEx, one of the shipping companies that we use, offers special shipping rates to FROM JAPAN. As such, we are not covered for the Money Back Guarantee in case of delivery delays. In case your shipment has been delayed, your item value lowered or your item lost, neither FROM JAPAN nor FedEx shall be responsible.
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Prohibited Items
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