What's New

19.10.15  -  National Holiday: Tuesday, October 22 - Non-Business DayNEW!

Since Tuesday, October 22 is a national holiday in Japan (Core Enthronement Ceremony), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Monday, October 21 will be replied to on Wednesday, October 23.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Monday, October 22 will be packed and shipped on or after Thursday, October 24.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Wednesday, October 23.

19.10.11  -  Possible Delays Due to Typhoon Hagibis

Thank you very much for using our service.

 

Handling of orders, item reception, packing and shipping may be delayed during Typhoon Hagibis.

 

We apologize for any inconvenience this may cause, and thank you for your understanding.

 

19.10.07  -  National Holiday: Monday, October 14 - Non-Business Day

Since Monday, October 14 is a national holiday in Japan (Sports Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, October 11 will be replied to on Tuesday, October 15.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, October 11 will be packed and shipped on or after Wednesday, October 16.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, October 15.

19.09.17  -  Important Notice: Consumption Tax Increase from October 2019

Starting October 1, 2019, the Japanese Consumption Tax will increase from 8% to 10%.
 
The 8% tax rate will be applied to all items added to the shopping cart and/or paid for by September 30, 2019 Japanese Standard Time.
However, the final rate will depend on the store and when the order is processed.
If FROM JAPAN is charged the 10% tax rate when purchasing your item(s), this additional cost will be added to your Charge 2 payment.
We appreciate your understanding in this transitional period.
 
We recommend that you complete any planned purchases at your earliest convenience.

19.09.13  -  About Ordering from Shibutani Subaru Official Store

This is a notice for all members interested in purchasing from Shibutani Subaru Official Store.
 
To purchase a fan club limited item, please click on "Leave comment" and enter the following information from your Shubabu membership:
 
・EMTG ID
・Birth date
・Full name
 
FROM JAPAN needs time to verify your membership information with Shubabu.
Therefore, the deadline to place an order with FROM JAPAN is earlier than the deadline announced in Shubabu's official site. Please see the details below:
 
・A quote request with the correct membership information must be completed by September 20, 18:00 JST.
・Charge 1 payment must be completed by September 23, 09:00 JST.

19.09.13  -  National Holiday: Monday, September 23 - Non-Business Day

Since Monday, September 23 is a national holiday in Japan (Autumnal Equinox Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, September 20 will be replied to on Tuesday, September 24.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, September 20 will be packed and shipped on or after Wednesday, September 25.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, September 24.

19.09.13  -  Shipping delay for Mexico and Hong Kong

Japan Post has informed us about a delay on shipments sent to Mexico and Hong Kong.

 

International shipments to Mexico are being delayed due to a delay in import procedures.

https://www.post.japanpost.jp/int/information/2019/0315_01_en.html

 

Shipments to and from Hong Kong are being delayed due to protests blocking streets and other obstacles.

https://www.post.japanpost.jp/int/information/2019/0815_01_en.html

 

We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.09.09  -  Shipping delay

We regret to inform you that our distribution center is experiencing a delay in processing shipping requests as a consequence of Typhoon Faxai hitting the Tokyo area on Monday September 9.

 

Our distribution center staff is working hard to catch up and get all items ready for shipping as fast as possible.

 

Please accept our most sincere apologies in the case that it takes longer than usual to dispatch your shipment.

19.09.09  -  National Holiday: Monday, September 16 - Non-Business Day

Since Monday, September 16 is a national holiday in Japan (Respect for the Aged Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, September 13 will be replied to on Tuesday, September 17.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, September 13 will be packed and shipped on or after Wednesday, September 18.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, September 17.

19.08.13  -  National Holiday: Monday, August 12 - Non-Business Day

Monday, August 12 is a national holiday in Japan (Mountain Day). Customer Service and distribution center will resume operations on Tuesday, August 13. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, August 9 will be replied to on Tuesday, August 13.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, August 9 will be packed and shipped on or after Wednesday, August 14.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, August 13.

19.08.02  -  Regarding Japanese Summer Vacation (August 10 to August 18)

Several stores and sellers in Japan will be suspending operations from August 10 to August 18 for a summer vacation. Consequenly, shipments during this period may be delayed.
 
Please pay attention to any warnings or notifications that sellers may leave in their sites regarding this matter.
 
FROM JAPAN will not suspend operations for summer vacation. Customer service and distribution center will be operating during weekdays as usual.

19.07.22  -  Important Notice: Technical issue with our site

 
From Jul 22 around 18:30 to Jul 22 around 18:55 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.
 
This problem has been fully resolved.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.07.08  -  National Holiday: Monday, July 15 - Non-Business Day

Since Monday, July 15 is a national holiday in Japan (Marine Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, July 12 will be replied to on Tuesday, July 16.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, July 12 will be packed and shipped on or after Wednesday, July 17.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, July 16.

19.05.23  -  Important Notice: Technical issue with our site

Dear FROM JAPAN Members,
Thank you very much for using our service.
 
From May 22 around 20:00 to May 23 around 13:00 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.
 
This problem has been fully resolved.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.04.16  -  Golden Week Business Hours (April 29 to May 6)

From Monday the 29th of April to Monday the 6th of May there will be a series of consecutive national holidays in Japan (Golden Week). Business days during Golden Week this year are as follows:
 
-Customer Service:
 
April 29 (Mon.) - Limited Operations
April 30 (Tue.) - Limited Operations
May 1 (Wed.) - Limited Operations
May 2 (Thu.) - Limited Operations
May 3 (Fri.) - Limited Operations
May 4 (Sat.) - Holiday
May 5 (Sun.) - Holiday
May 6 (Mon.)  - Limited Operations
 
We will reply to inquiries during the Golden Week period. However, the replies may take longer than during regular business days.
 
-Distribution Center:
 
April 29 (Mon.) - Limited Operations
April 30 (Tue.) - Limited Operations
May 1 (Wed.) - Limited Operations
May 2 (Thu.) - Limited Operations
May 3 (Fri.) - Limited Operations
May 4 (Sat.) - Holiday
May 5 (Sun.) - Holiday
May 6 (Mon.)  - Limited Operations
 
We will receive, pack and ship orders during the Golden Week period. However, as Customs won't be operating, the parcels won't leave Japan. For this same reason, deliveries after Golden Week are expected to be delayed. To ensure that your order is shipped by April 26, submit your Shipping Instructions by April 19 18:00 JST. Shipments instructed after this may not be dispatched until after May 6.
 
-Shopping and Ordering:
 
Shopping and ordering services will be operating as usual, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on the next business day.
 
-Other Remarks:
 
During Golden Week the financial institutions won't be operating. Consequently, we won't be able to confirm national or international bank transfers. Confirming a bank transfer usually takes 2 business days. However, depending on the financial institution used by the member, this may take longer. If you wish to purchase FJ Points before Golden Week, we recommend that you make a bank transfer with enough time in advance.

19.03.14  -  National Holiday: Thursday, March 21 - Non-Business Day

Since Thursday, March 21 is a national holiday in Japan (Vernal Equinox Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Wednesday, March 20 will be replied to on Friday, March 22.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Wednesday, March 20 will be packed and shipped on or after Monday, March 25.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Friday, March 22.

19.03.05  -  Important Notice: Technical issue with our site

 
From March 4 around 19:00 to March 5 around 9:50 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.
 
This problem has been fully resolved.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.02.04  -  National Holiday: Monday, February 11 - Non-Business Day

Since Monday, February 11 is a national holiday in Japan (National Foundation Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, February 8 will be replied to on Tuesday, February 12.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, February 8 will be packed and shipped on or after Wednesday, February 13.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, February 12.

19.01.07  -  National Holiday: Monday, January 14 - Non-Business Day

Since Monday, January 14 is a national holiday in Japan (Coming of Age Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, January 11 will be replied to on Tuesday, January 15.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, January 11 will be packed and shipped on or after Wednesday, January 16.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, January 15.

18.12.20  -  National Holiday: Monday, December 24 - Non-Business Day

Since Monday, December 24 is a national holiday in Japan (Replacement Holiday for The Emperor's Birthday), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, December 21 will be replied to on Tuesday, December 25.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
The payment deadline for Charge 2 payments is December 21. All shipments paid for on or before December 21 will be sent out before the holidays. 
*Due to the holiday backlog, there may be some packing and shipping delays in the New Year. We will do our best to get through the backlog as quickly as possible, and ask for your understanding during this time.
(Our Customer Service department is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, December 25.