What's New

19.08.13  -  National Holiday: Monday, August 12 - Non-Business Day

Monday, August 12 is a national holiday in Japan (Mountain Day). Customer Service and distribution center will resume operations on Tuesday, August 13. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, August 9 will be replied to on Tuesday, August 13.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, August 9 will be packed and shipped on or after Wednesday, August 14.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, August 13.

19.08.02  -  Regarding Japanese Summer Vacation (August 10 to August 18)

Several stores and sellers in Japan will be suspending operations from August 10 to August 18 for a summer vacation. Consequenly, shipments during this period may be delayed.
 
Please pay attention to any warnings or notifications that sellers may leave in their sites regarding this matter.
 
FROM JAPAN will not suspend operations for summer vacation. Customer service and distribution center will be operating during weekdays as usual.

19.07.22  -  Important Notice: Technical issue with our site

Dear FROM JAPAN Members,
Thank you very much for using our service.
 
From Jul 22 around 18:30 to Jul 22 around 18:55 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.
 
This problem has been fully resolved.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.07.08  -  National Holiday: Monday, July 15 - Non-Business Day

Since Monday, July 15 is a national holiday in Japan (Marine Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, July 12 will be replied to on Tuesday, July 16.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, July 12 will be packed and shipped on or after Wednesday, July 17.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, July 16.

19.05.23  -  Important Notice: Technical issue with our site

Dear FROM JAPAN Members,
Thank you very much for using our service.
 
From May 22 around 20:00 to May 23 around 13:00 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.
 
This problem has been fully resolved.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.04.16  -  Golden Week Business Hours (April 29 to May 6)

From Monday the 29th of April to Monday the 6th of May there will be a series of consecutive national holidays in Japan (Golden Week). Business days during Golden Week this year are as follows:
 
-Customer Service:
 
April 29 (Mon.) - Limited Operations
April 30 (Tue.) - Limited Operations
May 1 (Wed.) - Limited Operations
May 2 (Thu.) - Limited Operations
May 3 (Fri.) - Limited Operations
May 4 (Sat.) - Holiday
May 5 (Sun.) - Holiday
May 6 (Mon.)  - Limited Operations
 
We will reply to inquiries during the Golden Week period. However, the replies may take longer than during regular business days.
 
-Distribution Center:
 
April 29 (Mon.) - Limited Operations
April 30 (Tue.) - Limited Operations
May 1 (Wed.) - Limited Operations
May 2 (Thu.) - Limited Operations
May 3 (Fri.) - Limited Operations
May 4 (Sat.) - Holiday
May 5 (Sun.) - Holiday
May 6 (Mon.)  - Limited Operations
 
We will receive, pack and ship orders during the Golden Week period. However, as Customs won't be operating, the parcels won't leave Japan. For this same reason, deliveries after Golden Week are expected to be delayed. To ensure that your order is shipped by April 26, submit your Shipping Instructions by April 19 18:00 JST. Shipments instructed after this may not be dispatched until after May 6.
 
-Shopping and Ordering:
 
Shopping and ordering services will be operating as usual, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on the next business day.
 
-Other Remarks:
 
During Golden Week the financial institutions won't be operating. Consequently, we won't be able to confirm national or international bank transfers. Confirming a bank transfer usually takes 2 business days. However, depending on the financial institution used by the member, this may take longer. If you wish to purchase FJ Points before Golden Week, we recommend that you make a bank transfer with enough time in advance.

19.03.14  -  National Holiday: Thursday, March 21 - Non-Business Day

Since Thursday, March 21 is a national holiday in Japan (Vernal Equinox Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Wednesday, March 20 will be replied to on Friday, March 22.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Wednesday, March 20 will be packed and shipped on or after Monday, March 25.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Friday, March 22.

19.03.05  -  Important Notice: Technical issue with our site

Dear FROM JAPAN Members,
Thank you very much for using our service.
 
From March 4 around 19:00 to March 5 around 9:50 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts.
 
This problem has been fully resolved.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

19.02.04  -  National Holiday: Monday, February 11 - Non-Business Day

Since Monday, February 11 is a national holiday in Japan (National Foundation Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, February 8 will be replied to on Tuesday, February 12.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, February 8 will be packed and shipped on or after Wednesday, February 13.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, February 12.

19.01.07  -  National Holiday: Monday, January 14 - Non-Business Day

Since Monday, January 14 is a national holiday in Japan (Coming of Age Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, January 11 will be replied to on Tuesday, January 15.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
Items instructed for shipment on Friday, January 11 will be packed and shipped on or after Wednesday, January 16.
(Our distribution center is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, January 15.

18.12.20  -  National Holiday: Monday, December 24 - Non-Business Day

Since Monday, December 24 is a national holiday in Japan (Replacement Holiday for The Emperor's Birthday), our Customer Service department and distribution center will not be operating. Here's what it means for you:
 
Customer Service
Inquiries received after 18:00 JST on Friday, December 21 will be replied to on Tuesday, December 25.
(Our Customer Service department is closed on weekends and national holidays.)
 
Shipping & Packing
The payment deadline for Charge 2 payments is December 21. All shipments paid for on or before December 21 will be sent out before the holidays. 
*Due to the holiday backlog, there may be some packing and shipping delays in the New Year. We will do our best to get through the backlog as quickly as possible, and ask for your understanding during this time.
(Our Customer Service department is closed on weekends and national holidays.)
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.
 
To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, December 25.

18.12.12  -  Important Notice: New Year Holidays and shipping deadlines

Due to the New Year holiday, parts of our service will not be operating from December 29, 2018 to January 3, 2019. 
 
Our logistics team will be working hard to ship out as many items as possible before the holiday. However, to ensure your packages are sent out by the end of 2018, please make sure you follow the deadlines listed below. (Please note that all dates and times listed are in Japan Standard Time.)
 
Shipping & Logistics 
Holiday days: December 29, 2018 to January 3, 2019 inclusive
 
The payment deadline for Charge 2 payments is December 21. All shipments paid for on or before December 21 will be sent out before the holidays. 
*Special items or any other items that require Charge 2 to be calculated after packing must be instructed for shipment by December 18 in order for your Charge 2 total to be calculated by the December 21 payment deadline.
*Due to the holiday backlog, there may be some packing and shipping delays in the New Year. We will do our best to get through the backlog as quickly as possible, and ask for your understanding during this time.
 
Customer Service
Holiday days: December 29, 2018 to January 3, 2019 inclusive
 
Inquiries received after 18:00 JST on Friday, December 28 will be replied to on Friday, January 4 in the order received. 
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST
 
Shopping and ordering services will be operating as normal through the holidays. 
 
Please note: To ensure that items are purchased during the holiday period, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you after the holidays. 
 
Please note: During the holiday period there may be cases where we cannot confirm necessary information in a timely manner after an auction has been won. Therefore, we recommend that you refrain from bidding on auctions that require winners to contact the seller immediately during this period. 
 
If you have any questions or concerns, please do not hesitate to contact us.
We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

18.11.30  -  Important Notice: International Shipping of Speakers

From December 3, it will no longer be possible to ship speakers overseas through Japan Post (EMS, AirMail, SAL and Surface).

If you purchase a speaker, please select a shipping method other than the ones mentioned above.

Your understanding and cooperation are very much appreciated.

18.11.19  -  Important Notice: Delay on Shipments to Canada

We inform you that Canada Post’s services are currently affected by a strike. EMS, AirMail and SAL shipments from Japan to Canada are currently being postponed due to this.
 
Please kindly take this into consideration when choosing a shipping method for your order(s).
 
You can find more information regarding the status of the Canada Post strike at the link below:
 
Your understanding and cooperation are very much appreciated.

18.11.16  -  National Holiday: Friday 23rd of November - Non-Business Day

Since November 23 is a national holiday in Japan (Labor Thanksgiving Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For emails received after November 22 18:00 JST, we shall reply from November 26.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.11.12  -  Important Notice: Temporary suspension of services due to server maintenance

A scheduled maintenance downtime will take place at the date and time listed below.
Our services will be temporarily suspended during this time.
We sincerely regret any inconvenience this may cause and appreciate your patience and understanding.
 
Date and time:
2018/11/19 07:00 to 08:00 (JST)
* Precise duration subject to change depending on progress on the day.
 
Services affected:
All services will be temporarily suspended.
* During the downtime, automatic Yahoo! Auctions bidding will be suspended.
Please be careful with sniper bids for auctions set to end during our maintenance period as they may not be placed. 
* We will not be liable for any losses occured during this time. Thank you for your understanding.
 
Please feel free to contact us if you have any additional questions:

18.10.18  -  Important Notice: Technical issues with our Watch List

An issue with Yahoo! Auctions server caused the Watch List to not display the correct auction information on October 17 and 18. This issue was resolved on October 18 around 14:10 JST.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

18.10.16  -  Delay on SAL shipments

Japan Post has informed us that currently SAL shipments are delayed. The main reason for this is the troubles and damages caused to airport facilities by a typhoon last month.
 
For members that selected SAL as the shipping method since last month, please be aware that delivery may take longer than usual.
 
Unfortunately, FROM JAPAN cannot know how long may shipments be delayed. As such, we won't be able to reply to queries regarding this matter.
 
In the meanwhile, we recommend members concerned about delivery time to use a shipping method other than SAL.

18.10.03  -  Shipping delay

We regret to inform you that currently our distribution center is experiencing some troubles to process all shipping requests in a timely manner as a consequence of the typhoon that passed over Japan during last weekend.
 
Our distribution center staff are working hard to improve the current situation and get all items ready for shipping as fast as possible.
 
Please kindly accept our most sincere apologies in case it takes longer than usual to dispatch your shipment.

18.09.20  -  Important Notice: GST collection for parcels destined to Australia

Due to changes in Australian taxation regulations applied on July 1 2018, FROM JAPAN is now required to collect GST (Goods and Services Tax) on items under a certain value sent to Australia, and to pay this to the ATO (Australian Taxation Office).
 
For sales with a customs value under 1,000 AUD:
10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.
 
For sales with customs value of 1,000 AUD or above:
Australian authorities will collect GST at the border. FROM JAPAN will not collect GST on these items.
* "Customs value" refers to the price of items excluding shipping costs and other service fees.
* Currency exchange rates will be calculated by FROM JAPAN.
 
For more details about GST, please check the Australian Taxation Office site at the link below:
 
If you have any questions regarding this matter, please contact Customer Service.