What's New

18.06.12  -  Important Notice: Technical issue with Yahoo! Auctions was resolved

On June 12 a technical issue prevented members from bidding on Yahoo! Auctions from 00:00 to around 11:00 JST.
 
The issue has been resolved and members may use our proxy bidding service as regular again.
 
Please accept our most sincere apology for the troubles and inconvenieces that this issue may has caused.

18.06.12  -  Important Notice: Technical issues with Yahoo! Auctions bids

Updated (2018/06/12 11:10 JST): The issues mentioned below have been fully resolved. Our proxy bidding service for Yahoo! Auctions is fully operational again.
 
Technical issues preventing users from bidding on Yahoo! Auctions have been reported on June 12. We are currently investigating and working hard to resolve these issues.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

18.04.23  -  Regarding Golden Week Business Hours

From April 28 to May 6, there will be a series of consecutive national holidays in Japan (Golden Week).Business days during Golden Week this year are as follows:
 
April 28 (Sat.) - Holiday
April 29 (Sun.) - Holiday
April 30 (Mon.) - Holiday
May 1 (Tue.) - Business day
May 2 (Wed.) - Business day
May 3 (Thu.) - Holiday
May 4 (Fri.) - Holiday 
May 5 (Sat.) - Holiday
May 6 (Sun.) - Holiday
 
With the exception of May 1-2, warehouse operations and customer inquiries will be placed on hold during Golden Week. If you wish to have your items in storage shipped before this holiday period, we recommend that you instruct your items for shipment as early as possible.
 
For Charge 2 payments made by May 2, we will ship the items by May 8.
*In case that Charge 2 cannot be calculated automatically, Charge 2 will be available by May 8.
 
All inquiries will be replied to on the following business day.
Bids and shopping orders will be processed as normal on these days.
 
- For shopping orders, please make sure to indicate the size, color, and any other necessary information to purchase your item(s). In the case that necessary information is missing from your order details, we will not be able to contact you for confirmation until the following business day.
- Some auctions may require followup information upon winning in order to proceed. To avoid any delays or issues from arising, please try to refrain from bidding on auctions that may require followup information during the holidays.
- Due to the high volume of packages that will need to be processed, packing and shipping services may take longer than usual after Golden Week.
 
If you have any questions or concerns, please do not hesitate to contact Customer Support. Thank you for your understanding.

18.03.19  -  Important Notice: Changes in FedEx and DHL shipping rates

Due to rate increases from our shipping partners, we unfortunately need to adjust our rates for some shipping methods.
We apologize for any inconvenience and appreciate your understanding.
 
Shipping methods: FedEx (Economy), DHL
Rate increase: 5-10%
This change will apply to all Charge 2 invoices sent out after April 1, 2018 at 00:00(JST).
 
For customers considering purchasing large items (FedEx Freight shipments), we recommend getting an estimate before ordering, as the shipping fees may be expensive.
 
Please feel free to contact us if you have any additional questions regarding these changes:

18.03.16  -  National Holiday: Wednesday 21st of March - Non-Business Day

Since March 21 is a national holiday in Japan (Spring Equinox), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after March 20 15:00 JST, we shall dispatch the items starting on March 22.
*For emails received after March 20 18:00 JST, we shall reply from March 22.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.02.07  -  Substitute Public Holiday: Monday 12th of February - Non-Business Day

Since February 12 is a public holiday in Japan (make up holiday for National Fundation Day on Sunday 11th of February), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after February 9 15:00 JST, we shall dispatch the items starting on February 13.
*For emails received after February 9 18:00 JST, we shall reply from February 13.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.01.22  -  Important Notice: Shipping delays due to snowfall

Due to snowfall in Tokyo on January 22, shipping companies have modified their delivery schedules.
For this reason, the shipment of some packages has been delayed.
Certain packages due to be sent today will be shipped on January 23.
 
Handling of orders and user inquiries may be delayed until the following day on January 23th.
 
We apologize for any inconvenience and appreciate your understanding.

18.01.05  -  National Holiday: Monday 8th of January - Non-Business Day

Since January 8 is a national holiday in Japan (Coming of Age Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after January 5 15:00 JST, we shall dispatch the items starting on January 9.
*For emails received after January 5 18:00 JST, we shall reply from January 9.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

17.12.15  -  NOTICE: New Year’s Holiday Hours

A portion of our services will be temporarily suspended* from December 30, 2017 to January 3, 2018 for the New Year holiday.
 
During the New Year holiday, shipments will be processed in the following manner. For members who wish to have their items shipped before 2018, we recommend that you instruct your items for shipment as soon as possible.
 
For items instructed for shipment before December 22, we will issue a Charge 2 notification for your shipment by December 25.
For Charge 2 payments settled by December 27, we will ship your items by December 29.
 
Although we cannot guarantee that shipping instructions and Charge 2 payments received after the above dates will be handled before the holiday, our staff will be working hard to pack and ship as many orders as possible by the end of business on December 29. 
 
*You will still be able to bid on auctions and place shopping orders as usual during this time.
*Customer service inquiries and shipment/packing services will resume on January 4, 2018.
*For shopping orders, please make sure to indicate the size, color, and any other necessary information to purchase your item(s) in the comment box, so they can be properly ordered by our shopping staff. In the case that necessary information is missing from your order details, our customer service staff will contact you from January 4 for confirmation.
*During the New Year holiday period, there may be cases where we are unable to confirm necessary information in order to proceed with a purchase. To avoid any issues, we recommend that members refrain on bidding on auctions that may require follow-up information until January 4.
 
If you have any questions or concerns, please do not hesitate to contact us.

17.12.04  -  FREE Basic Forwarding for Amazon, Rakuten and ZOZOTOWN orders

From December 4, 2017, our Basic Forwarding Plan will be offered free of charge for the three sites listed below.

-Amazon
-Rakuten Ichiba
-ZOZOTOWN
 
When selecting Basic Forwarding for orders from these popular sites, the plan fee is completely free.
Shopping with FROM JAPAN is now an even better deal!
 
* Applies to items from the Rakuten Ichiba main site (www.rakuten.co.jp).
* The changes will apply to all Charge 1 payments made from 11:00 (JST) on December 4, 2017.
* For any sites not mentioned above, the Basic Forwarding plan fee will still be 300 yen.
 
Please feel free to contact us if you have any additional questions regarding these changes.

 

17.11.20  -  National Holiday: Thursday 23rd of November - Non-Business Day

Since November 23 is a national holiday in Japan (Labor Thanksgiving Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after November 22 15:00 JST, we shall dispatch the items starting on November 24.
*For emails received after November 22 18:00 JST, we shall reply from November 24.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

17.11.01  -  Small Packet shipping limit increased

From October 25, we increased the maximum value limit to make more items eligible for Small Packet shipping.
You can now use Small Packet to send the following items:
 
Before the update:
 Basic Forwarding Plan items totaling under 6,000 yen
After the update:
 Basic Forwarding Plan items totaling under 30,000 yen
 
Using our Small Packet shipping method has never been easier.
Depending on your country or region and the items being shipped, Small Packet shipping can get you a better deal on international shipping, so make sure you take advantage of this opportunity.
 
*Shipment groups that include Buyer Protection Plan items are not eligible for Small Packet shipping.
*Small Packet shipping does not include a tracking service.
 Please be aware that we are not able to trace unregistered Small Packet shipments even if requested.
 (Customers who wish to add a tracking number to their Small Packet shipment may select the Tracking Service for an additional 410 yen)
*This change will apply to all Charge 2 invoices sent out after October 25, 2017 at 12:00(JST).
 
Please feel free to contact us if you have any additional questions regarding these changes.

17.10.30  -  National Holiday: Friday 3rd of November - Non-Business Day

Since November 3 is a national holiday in Japan (Culture Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after November 2 15:00 JST, we shall dispatch the items starting on November 6.
*For emails received after November 2 18:00 JST, we shall reply from November 6.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

17.10.05  -  National Holiday: Monday 9th of October - Non-Business Day

Since 9th of October is a national holiday in Japan (Sports Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after October 6 15:00, we shall dispatch the items starting on October 10.
*For emails received after October 6 18:00, we shall reply from October 10.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

17.09.21  -  Reduced plan fees for multiple Yahoo! Auctions items

From September 19, 2017 our Yahoo! Auction plan fees will change as follows:
The plan fee will be charged only once when you win Yahoo! Auction items from the same seller on the same day (the 24-hour span 18:00-17:59).
 
   
It's now easier to get a deal on Yahoo! Auctions items.
We will continue to improve our service based on customer feedback.
 
Find more details about this change here.
 

17.09.15  -  National Holiday: Monday 18th of September - Non-Business Day

Since 18th of September is a national holiday in Japan (Respect for the Aged Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after September 15 15:00, we shall dispatch the items starting on September 18.
*For emails received after September 15 18:00, we shall reply from September 18.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

17.08.25  -  Important Notice: Network outages in Japan

 
A series of network outages occurred across Japan today, August 25.
Due to this, some of FROM JAPAN's services were temporarily unavailable.
 
Date and time of failure:
12:25PM to 14:00PM (JST), August 25, 2017
 
Presently, FROM JAPAN's services are functioning normally.
We are currently checking all of the orders placed during the affected period.
 
Our service may have been affected as follows:
• Real-time bids and sniper bids may not have been placed
• Charge 1 and Charge 2 payments may not have been received
• Deposits placed may not have been received
• Deposit settlements may have been delayed
• PayPal refunds may have been delayed
• Other operations requiring internet functionality may not have been performed as normal.
 
We sincerely regret any inconvenience this may have caused.
If you have any questions about these network outages, please do not hesitate to contact our customer service.
 
Reference article (available in Japanese only): https://headlines.yahoo.co.jp/hl?a=20170825-00000043-mai-soci
 

 

17.08.15  -  Important Notice: Termination of our consolidation fee

 
From August 15, 2017, our consolidation fee will change as follows :
 Before the update: 500 yen
 After the update: Free
 
Send all your items together at no extra cost! It's never been simpler to get all the Japanese items you want with FROM JAPAN!
 
We will continue to improve our service based on customer feedback.
Thank you for your support as we continue evolving into an even better FROM JAPAN!
 
*This change will apply to all shipment groups instructed after August 15, 2017 at 11:00 AM (JST).
 
Please feel free to contact us if you have any additional questions regarding these changes.
 

17.08.10  -  National Holiday: Friday 11th of July - Non-Business Day

Since 11th of July is a national holiday in Japan (Mountain Day), our customer service department and distribution center shall not be operating. Please be aware of the points below:
 
*For Charge 2 payments made after August 10 15:00, we shall dispatch the items starting on August 14.
*For emails received after August 10 18:00, we shall reply from August 14.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

17.07.28  -  Deposit Hold Period Update

 
From August 1, 2017, our deposit system will be changed as follows:
 
Deposit hold period for credit cards:
 Before the update: 7 days
 After the update: 20 days
 
Available deposit for auction bids:
 Before the update: deposit must be available for at least 24 hours after the end of the Yahoo! Auctions business day (03:00 JST).
 After the update: deposit must be available for at least 12 hours after the auction ends.
 
* The hold period for PayPal deposits is 20 days. This will not change after the update.
* Members may at any time manually release a deposit that is not being used to bid on an auction.
 
You can find more details concerning available payment methods on the link below:
 
Please feel free to contact us if you have any additional questions regarding these changes.
 

15.01.19  -  Regarding the change in the the preferred shipping method selection

On the shipping instructions page, there has been an improvement in the "preferred shipping method" options:
 

→ The option "not specified" has been removed

→ A new option "Up to FJ (β version)" has been added

This new option "Up to FJ (β version)" is described as follows:

After considering various factors such as shipping speed, price, and other, our packing staff will pack your items based on what they deem the best shipping method for your order.

The option "Up to FJ" in the shipping instructions is currently in beta phase.

If the option "Up to FJ" is selected, our packing staff will decide the shipping method on your behalf.

The packing method may differ depending on the shipping method.

Please kindly take into account that in case you are not satisfied with our packing, we will not be able to repack your shipment for free.

In case we have to repack your order, you will be charged an additional fee of 2,000 yen. We appreciate your kind understanding in this matter.

14.12.04  -  Change in holding period for credit card deposits (20 days → 7days)

In order to improve the security for credit card payments, the holding period of deposits added by credit card 
will change from 20 days to 7 days, starting in December 16th 2014 (00:00 JST).
 
(This does not apply for PayPal deposits).
 
The old system for credit card deposits was:
 
Add deposit 
From the 13th day the deposit can't be used for bidding 
Automatic release on the 20th day
 
 
The new system will be : 
 
Add deposit
Automatic release on the 7th day
 
 
Until now, the deposit could be used for bidding only during the first 12 days
of the 20 day period. However, from now on you will be able to use your
credit card deposit for bidding during the whole deposit period.
 
Important points to consider:
 
1- *The amount you can use for bidding is shown on the Bidding Page*
 
Please kindly check your current deposit amount and the auction ending time.
We shall show the deposit amount necessary to place your bid on the Bidding Page.
If your current deposit is not enough, please add a new deposit.
 
 
2- *For auctions with an ending time of more than 5 days, it will not be possible to bid*
 
In order to match the deposit holding period of 7 days and the Charge 1 payment period, 
it will only be possible to bid on auctions for which the ending time is within 5 days 
(except for "Buy it Now" bids).
We shall set up a button for adding auctions to your Watch List on the Bidding Page as well
for more convenience.

 

14.07.01  -  *Important* Changes to the deposit automatic release/adjustment system

As of 2nd July 2014 there shall be changes to the deposit automatic release/adjustment system.
 
Until now, if your deposit is left in your account for over 20 days, we would  
period automatically adjust/release and any unused deposit would be refunded to you after the 20 days. 
 
From Now, within 20 days of your deposit being made, if your whole deposit
is used for charge 1 or charge 2 payments, this shall be automatically 
adjusted/released after 3 business days, 
 
As this will only apply to deposits which have been used fully, with this release/
adjustment no refund shall be required for such transactions. 
 
The first deposits to be applied under this new rule shall be those which have
been fully used by 27th June 12:00 JST. 
 
 

14.06.24  -  Declaration for International shipping: Price and Quantity

Up until now, regardless of the amount of items in a single order form, on the declaration form the amount of items has been dispayed as 1 on the international shipping declaration form. 

To try and avoid any problems which can arise from this at customs in your country, from 23rd August, the quantity as displayed in the quantity section of the order form,shall be displayed on the international shipping declaration form also. 

Example: 

If purchasing 10 items for 100 Yen each in the same order form:
 ‧ Item price: 1000 Yen
 ‧ Commission Fee: 200 Yen
 ‧ 5% System Usage Fee: 60 Yen (5% of 1200 Yen)

The total charge 1 value would be 1260 Yen. 

The international shipping declaration lable would be calculated as 1260 Yen and so with 10 pieces, the price per piece would be 126 Yen. This would also be shown on the charge 2 form as 126 Yen x 10. 

14.03.31  -  Consumption tax increase from 5% to 8% from 1st April 2014

The consumption tax rate within Japan shall rise from 5% to 8% as of April 2014. 
For items which are purchased from April onwards, the consumption tax payable on items shall increase
to this 8% level. 
 
Additionally, depending on the store, there will be some cases whereby for items which have a release date from April, or items which are dispatched after April shall be subject to the consumption tax increase. As such, if this is the case, even if your payment was made before April (and so at the 5% consumption tax rate), the extra 3% may be charged. We shall in this case at this to your charge 2 
payment. 
 
* The above contents has been announced through email to all member on the 18th of March 2014

13.07.10  -  From Japan proxy shopping service has been picked up in the media around the world!

From Japan proxy shopping service has been picked up in the media around the world!

Yahoo! News (Japanese)
JIJI (Japanese)
→ The Wall Street Journal
→ Reuters
→ CNBC

 

12.06.08  -  [Important notice] Regarding changes to the sending of order receipts

 Message to our Members:

From the 11th June, we are going to stop the sending of printed receipts. Instead of this we will begin sending them as a digital pdf. document. A link to download your receipts will be available in your shipment history page. To view this page you need to log in, and on the right side of the page will be a link called "Shipping History". For members who need an receipt from now on can access it by clicking on the "Download FJ receipt" button from this page. 
 
If you have any questions or queries about this matter, please email us at info@fromjapan.co.jp
fromjapan.co.jp