What's New

18.12.12  -  Important Notice: New Year Holidays and shipping deadlinesNEW!

Due to the New Year holiday, parts of our service will not be operating from December 29, 2018 to January 3, 2019. 
 
Our logistics team will be working hard to ship out as many items as possible before the holiday. However, to ensure your packages are sent out by the end of 2018, please make sure you follow the deadlines listed below. (Please note that all dates and times listed are in Japan Standard Time.)
 
Shipping & Logistics 
Holiday days: December 29, 2018 to January 3, 2019 inclusive
 
The payment deadline for Charge 2 payments is December 21. All shipments paid for on or before December 21 will be sent out before the holidays. 
*Special items or any other items that require Charge 2 to be calculated after packing must be instructed for shipment by December 18 in order for your Charge 2 total to be calculated by the December 21 payment deadline.
*Due to the holiday backlog, there may be some packing and shipping delays in the New Year. We will do our best to get through the backlog as quickly as possible, and ask for your understanding during this time.
 
Customer Service
Holiday days: December 29, 2018 to January 3, 2019 inclusive
 
Inquiries received after 18:00 JST on Friday, December 28 will be replied to on Friday, January 4 in the order received. 
 
Orders & Auctions 
Operating hours: 09:00 to 18:00 JST
 
Shopping and ordering services will be operating as normal through the holidays. 
 
Please note: To ensure that items are purchased during the holiday period, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you after the holidays. 
 
Please note: During the holiday period there may be cases where we cannot confirm necessary information in a timely manner after an auction has been won. Therefore, we recommend that you refrain from bidding on auctions that require winners to contact the seller immediately during this period. 
 
If you have any questions or concerns, please do not hesitate to contact us.
We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

18.11.30  -  Important Notice: International Shipping of Speakers

From December 3, it will no longer be possible to ship speakers overseas through Japan Post (EMS, AirMail, SAL and Surface).

If you purchase a speaker, please select a shipping method other than the ones mentioned above.

Your understanding and cooperation are very much appreciated.

18.11.19  -  Important Notice: Delay on Shipments to Canada

We inform you that Canada Post’s services are currently affected by a strike. EMS, AirMail and SAL shipments from Japan to Canada are currently being postponed due to this.
 
Please kindly take this into consideration when choosing a shipping method for your order(s).
 
You can find more information regarding the status of the Canada Post strike at the link below:
 
Your understanding and cooperation are very much appreciated.

18.11.16  -  National Holiday: Friday 23rd of November - Non-Business Day

Since November 23 is a national holiday in Japan (Labor Thanksgiving Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For emails received after November 22 18:00 JST, we shall reply from November 26.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.11.12  -  Important Notice: Temporary suspension of services due to server maintenance

A scheduled maintenance downtime will take place at the date and time listed below.
Our services will be temporarily suspended during this time.
We sincerely regret any inconvenience this may cause and appreciate your patience and understanding.
 
Date and time:
2018/11/19 07:00 to 08:00 (JST)
* Precise duration subject to change depending on progress on the day.
 
Services affected:
All services will be temporarily suspended.
* During the downtime, automatic Yahoo! Auctions bidding will be suspended.
Please be careful with sniper bids for auctions set to end during our maintenance period as they may not be placed. 
* We will not be liable for any losses occured during this time. Thank you for your understanding.
 
Please feel free to contact us if you have any additional questions:

18.10.18  -  Important Notice: Technical issues with our Watch List

An issue with Yahoo! Auctions server caused the Watch List to not display the correct auction information on October 17 and 18. This issue was resolved on October 18 around 14:10 JST.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

18.10.16  -  Delay on SAL shipments

Japan Post has informed us that currently SAL shipments are delayed. The main reason for this is the troubles and damages caused to airport facilities by a typhoon last month.
 
For members that selected SAL as the shipping method since last month, please be aware that delivery may take longer than usual.
 
Unfortunately, FROM JAPAN cannot know how long may shipments be delayed. As such, we won't be able to reply to queries regarding this matter.
 
In the meanwhile, we recommend members concerned about delivery time to use a shipping method other than SAL.

18.10.05  -  National Holiday: Monday 8th of October - Non-Business Day

Since October 8 is a national holiday in Japan (Sports Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For emails received after October 5 18:00 JST, we shall reply from October 9.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.10.03  -  Shipping delay

We regret to inform you that currently our distribution center is experiencing some troubles to process all shipping requests in a timely manner as a consequence of the typhoon that passed over Japan during last weekend.
 
Our distribution center staff are working hard to improve the current situation and get all items ready for shipping as fast as possible.
 
Please kindly accept our most sincere apologies in case it takes longer than usual to dispatch your shipment.

18.09.20  -  Important Notice: GST collection for parcels destined to Australia

Due to changes in Australian taxation regulations applied on July 1 2018, FROM JAPAN is now required to collect GST (Goods and Services Tax) on items under a certain value sent to Australia, and to pay this to the ATO (Australian Taxation Office).
 
For sales with a customs value under 1,000 AUD:
10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.
 
For sales with customs value of 1,000 AUD or above:
Australian authorities will collect GST at the border. FROM JAPAN will not collect GST on these items.
* "Customs value" refers to the price of items excluding shipping costs and other service fees.
* Currency exchange rates will be calculated by FROM JAPAN.
 
For more details about GST, please check the Australian Taxation Office site at the link below:
 
If you have any questions regarding this matter, please contact Customer Service.

18.09.19  -  National Holiday: Monday 24th of September - Non-Business Day

Since September 24 is a national holiday in Japan (Autumn Equinox), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For emails received after September 21 18:00 JST, we shall reply from September 25.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.09.10  -  National Holiday: Monday 17th of September - Non-Business Day

Since September 17 is a national holiday in Japan (Respect for the Aged day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*For emails received after September 14 18:00 JST, we shall reply from September 18.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.08.16  -  Shipping delay

We regret to inform that currently our distribution center is experiencing some troubles to process all shipping requests in a timely manner. Consequently, packing and shipping may be delayed in some cases.
 
Our distribution center staff are working hard to improve the current situation and get all items ready for shipping as fast as possible.
 
Please kindly accept our most sincere apologies in case it takes longer than usual to dispatch your shipment.

18.08.13  -  Important Notice: Temporary suspension of services due to server maintenance.

A scheduled maintenance downtime will take place at the date and time listed below.
Our services will be temporarily suspended during this time.
We sincerely regret any inconvenience this may cause and appreciate your patience and understanding.
 
Date and time:
2018/08/20 07:00 to 08:00 (JST)
* Precise duration subject to change depending on progress on the day.
 
Services affected:
All services will be temporarily suspended.
* During the downtime, automatic Yahoo! Auctions bidding will be suspended.
Please be careful with sniper bids for auctions set to end during our maintenance period as they may not be placed. 
* We will not be liable for any losses occured during this time. Thank you for your understanding.
 
Please feel free to contact us if you have any additional questions:

18.08.09  -  Regarding Japanese Summer Vacation (August 11 to August 19)

Several stores and sellers in Japan will be suspending operations from August 11 to August 19 for a summer vacation. Consequenly, shipments during this period may be delayed.
 
Please pay attention to any warnings or notifications that sellers may leave in their sites regarding this matter.
 
FROM JAPAN will not suspend operations for summer vacation. Customer service and distribution center will be operating during weekdays as usual.

18.07.13  -  National Holiday: Monday 16th of July - Non-Business Day

Since July 16 is a national holiday in Japan (Sea Day), our customer service department and distribution center will not be operating. Please be aware of the points below:
 
*EMS, FedEx, and DHL shipments paid for by July 13 18:00 JST will be dispatched by July 18. Shipments paid for after July 13 18:00 JST won't ship before July 17.
*For emails received after July 13 18:00 JST, we shall reply from July 17.
*As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal.
 
Please take care to ensure with shopping orders that if a size or color indication is required, you fill this into the comments section of your order to avoid any delays.

18.06.27  -  Important Notice: New payment methods for Yahoo! Auctions

From June 27, you will be able to use a credit card or PayPal to bid on Yahoo! Auctions. 
 
Payment methods available before: Deposit, FJ Points
Payment methods available after:  Deposit, FJ points, Credit Card, Paypal
 
*To pay for auctions via credit card or PayPal, you will need to register your credit card/PayPal account details. The item cost will be deducted automatically once the auction has been won.
* If you spend more than our fixed amount on Yahoo! Auctions in a month, you will only be able to use a deposit or FJ Points to bid for the remainder of the month.
* If you have already spent over the fixed amount on Yahoo! Auctions between June 1 and today's date (including current bids), you will only be able to use a deposit or FJ Points.
 
Find more information about our payment methods:
 
Payment method settings:
 
Please feel free to contact us if you have any additional questions regarding these changes:

18.06.12  -  Important Notice: Technical issue with Yahoo! Auctions was resolved

On June 12 a technical issue prevented members from bidding on Yahoo! Auctions from 00:00 to around 11:00 JST.
 
The issue has been resolved and members may use our proxy bidding service as regular again.
 
Please accept our most sincere apology for the troubles and inconvenieces that this issue may has caused.

18.06.12  -  Important Notice: Technical issues with Yahoo! Auctions bids

Updated (2018/06/12 11:10 JST): The issues mentioned below have been fully resolved. Our proxy bidding service for Yahoo! Auctions is fully operational again.
 
Technical issues preventing users from bidding on Yahoo! Auctions have been reported on June 12. We are currently investigating and working hard to resolve these issues.
 
We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.

18.04.23  -  Regarding Golden Week Business Hours

From April 28 to May 6, there will be a series of consecutive national holidays in Japan (Golden Week).Business days during Golden Week this year are as follows:
 
April 28 (Sat.) - Holiday
April 29 (Sun.) - Holiday
April 30 (Mon.) - Holiday
May 1 (Tue.) - Business day
May 2 (Wed.) - Business day
May 3 (Thu.) - Holiday
May 4 (Fri.) - Holiday 
May 5 (Sat.) - Holiday
May 6 (Sun.) - Holiday
 
With the exception of May 1-2, warehouse operations and customer inquiries will be placed on hold during Golden Week. If you wish to have your items in storage shipped before this holiday period, we recommend that you instruct your items for shipment as early as possible.
 
For Charge 2 payments made by May 2, we will ship the items by May 8.
*In case that Charge 2 cannot be calculated automatically, Charge 2 will be available by May 8.
 
All inquiries will be replied to on the following business day.
Bids and shopping orders will be processed as normal on these days.
 
- For shopping orders, please make sure to indicate the size, color, and any other necessary information to purchase your item(s). In the case that necessary information is missing from your order details, we will not be able to contact you for confirmation until the following business day.
- Some auctions may require followup information upon winning in order to proceed. To avoid any delays or issues from arising, please try to refrain from bidding on auctions that may require followup information during the holidays.
- Due to the high volume of packages that will need to be processed, packing and shipping services may take longer than usual after Golden Week.
 
If you have any questions or concerns, please do not hesitate to contact Customer Support. Thank you for your understanding.

15.01.19  -  Regarding the change in the the preferred shipping method selection

On the shipping instructions page, there has been an improvement in the "preferred shipping method" options:
 

→ The option "not specified" has been removed

→ A new option "Up to FJ (β version)" has been added

This new option "Up to FJ (β version)" is described as follows:

After considering various factors such as shipping speed, price, and other, our packing staff will pack your items based on what they deem the best shipping method for your order.

The option "Up to FJ" in the shipping instructions is currently in beta phase.

If the option "Up to FJ" is selected, our packing staff will decide the shipping method on your behalf.

The packing method may differ depending on the shipping method.

Please kindly take into account that in case you are not satisfied with our packing, we will not be able to repack your shipment for free.

In case we have to repack your order, you will be charged an additional fee of 2,000 yen. We appreciate your kind understanding in this matter.

14.12.04  -  Change in holding period for credit card deposits (20 days → 7days)

In order to improve the security for credit card payments, the holding period of deposits added by credit card 
will change from 20 days to 7 days, starting in December 16th 2014 (00:00 JST).
 
(This does not apply for PayPal deposits).
 
The old system for credit card deposits was:
 
Add deposit 
From the 13th day the deposit can't be used for bidding 
Automatic release on the 20th day
 
 
The new system will be : 
 
Add deposit
Automatic release on the 7th day
 
 
Until now, the deposit could be used for bidding only during the first 12 days
of the 20 day period. However, from now on you will be able to use your
credit card deposit for bidding during the whole deposit period.
 
Important points to consider:
 
1- *The amount you can use for bidding is shown on the Bidding Page*
 
Please kindly check your current deposit amount and the auction ending time.
We shall show the deposit amount necessary to place your bid on the Bidding Page.
If your current deposit is not enough, please add a new deposit.
 
 
2- *For auctions with an ending time of more than 5 days, it will not be possible to bid*
 
In order to match the deposit holding period of 7 days and the Charge 1 payment period, 
it will only be possible to bid on auctions for which the ending time is within 5 days 
(except for "Buy it Now" bids).
We shall set up a button for adding auctions to your Watch List on the Bidding Page as well
for more convenience.

 

14.07.01  -  *Important* Changes to the deposit automatic release/adjustment system

As of 2nd July 2014 there shall be changes to the deposit automatic release/adjustment system.
 
Until now, if your deposit is left in your account for over 20 days, we would  
period automatically adjust/release and any unused deposit would be refunded to you after the 20 days. 
 
From Now, within 20 days of your deposit being made, if your whole deposit
is used for charge 1 or charge 2 payments, this shall be automatically 
adjusted/released after 3 business days, 
 
As this will only apply to deposits which have been used fully, with this release/
adjustment no refund shall be required for such transactions. 
 
The first deposits to be applied under this new rule shall be those which have
been fully used by 27th June 12:00 JST. 
 
 

14.06.24  -  Declaration for International shipping: Price and Quantity

Up until now, regardless of the amount of items in a single order form, on the declaration form the amount of items has been dispayed as 1 on the international shipping declaration form. 

To try and avoid any problems which can arise from this at customs in your country, from 23rd August, the quantity as displayed in the quantity section of the order form,shall be displayed on the international shipping declaration form also. 

Example: 

If purchasing 10 items for 100 Yen each in the same order form:
 ‧ Item price: 1000 Yen
 ‧ Commission Fee: 200 Yen
 ‧ 5% System Usage Fee: 60 Yen (5% of 1200 Yen)

The total charge 1 value would be 1260 Yen. 

The international shipping declaration lable would be calculated as 1260 Yen and so with 10 pieces, the price per piece would be 126 Yen. This would also be shown on the charge 2 form as 126 Yen x 10. 

14.03.31  -  Consumption tax increase from 5% to 8% from 1st April 2014

The consumption tax rate within Japan shall rise from 5% to 8% as of April 2014. 
For items which are purchased from April onwards, the consumption tax payable on items shall increase
to this 8% level. 
 
Additionally, depending on the store, there will be some cases whereby for items which have a release date from April, or items which are dispatched after April shall be subject to the consumption tax increase. As such, if this is the case, even if your payment was made before April (and so at the 5% consumption tax rate), the extra 3% may be charged. We shall in this case at this to your charge 2 
payment. 
 
* The above contents has been announced through email to all member on the 18th of March 2014

13.07.10  -  From Japan proxy shopping service has been picked up in the media around the world!

From Japan proxy shopping service has been picked up in the media around the world!

Yahoo! News (Japanese)
JIJI (Japanese)
→ The Wall Street Journal
→ Reuters
→ CNBC

 

12.06.08  -  [Important notice] Regarding changes to the sending of order receipts

 Message to our Members:

From the 11th June, we are going to stop the sending of printed receipts. Instead of this we will begin sending them as a digital pdf. document. A link to download your receipts will be available in your shipment history page. To view this page you need to log in, and on the right side of the page will be a link called "Shipping History". For members who need an receipt from now on can access it by clicking on the "Download FJ receipt" button from this page. 
 
If you have any questions or queries about this matter, please email us at info@fromjapan.co.jp
fromjapan.co.jp