What's New

20.04.02  -  Disruptions in International Shipments (Japan Post/FedEx) NEW!

Thank you for using FROM JAPAN.

 

International shipments are currently experiencing disruptions due to the ongoing COVID-19 pandemic. Please find more details about the current status of international shipments below. Please be aware that as the situation is constantly developing, this information is subject to change.

 

Japan Post

Suspension of Shipments

https://www.post.japanpost.jp/int/information/2020/0401_02_01_en.pdf

 

Official Information from Japan Post
https://www.post.japanpost.jp/int/information/2020/0401_01_01.pdf

 


FedEx

Suspension of Economy and Freight Shipments

Country Economy Priority Remarks
Phillipines Up to 50 kg
Australia Up to 50 kg
United States Shipping delays
Canada Shipping delays
Mexico Shipping delays
Other Countries and Regions -

 

Suspension of All Shipments
India, Samoa, Polynesia, Mongolia, Tonga, Vanuatu, Wallis and Futuna, Russia

 

 

Storage Period Extensions

If shipping companies' restrictions make us unable to ship packages, we will remove the 45 day maximum storage period cap until such time we are able to make shipments again. Storage period extensions currently apply to the following countries/regions:
-China

-Russia

 

We regret any inconvenience these disruptions may cause.

20.03.31  -  Important Notice: Getting in Touch with Customer Service

Thank you for using FROM JAPAN.

 

We have had reports that some of our customers are experiencing issues using functions on our site. Currently, the following issues have been reported:
- Issues replying to messages on the FROM JAPAN site
- Issues using the contact form to get in touch with Customer Service

 

If you're affected by either of these issues and need to get in touch with Customer Service, you can contact them directly using the email address below:
info@fromjapan.co.jp

 

We apologize for any inconvenience caused by these issues, and thank you very much for your understanding. 

20.03.27  -  Important Notice: Temporary suspension of services due to server maintenance

A scheduled maintenance downtime will take place at the date and time listed below.
Our services will be temporarily suspended during this time.
We sincerely regret any inconvenience this may cause and appreciate your patience and understanding.

 

Date and time:
2020/3/30 06:00 to 08:00 (JST)
* Precise duration subject to change depending on progress on the day.

 

Services affected:
Our website will be inaccessible during the maintenance period, and all services will be temporarily suspended.
* During the downtime, automatic Yahoo! Auctions bidding will be suspended.
Sniper bids should be operating as normal. We suggest using sniper bids for any auctions due to end during the maintenance period.
* We will not be liable for any losses occured during this time. Thank you for your understanding.

 

Please feel free to contact us if you have any additional questions:
info@fromjapan.co.jp

20.03.26  -  About Ordering from the Shibutani Subaru Official Store

This is a notice for all members interested in purchasing from the Shibutani Subaru Official Store.

 

To purchase a fan club limited item, please click on "Leave comment" and enter the following information from your Shubabu membership:

 

・EMTG ID
・Birth date
・Full name

 

FROM JAPAN needs time to verify your membership information with Shubabu.
Therefore, the deadline to place an order with FROM JAPAN is earlier than the deadline announced in Shubabu's official site. Please see the details below:

 

To order during the fan club member's only sale period:
・A quote request with the correct membership information must be completed by March 30th, 18:00 JST.
・Charge 1 payment must be completed by March 31st, 9:00 JST.

 

To order during the sale period open to all customers:
・Charge 1 payment must be completed by April 6th, 9:00 JST.

 

*Bonus items will simply not be included once stock has run out. We are not able to answer inquiries about whether the bonus will be included due to this.

20.03.12  -  Japan Post Suspension of Shipments to Mainland China

Thank you for using FROM JAPAN.

 

Due to the effects of the COVID-19 epidemic, Japan Post has ceased accepting packages destined for mainland China. As such, we are presently unable to send packages to China using Japan Post methods.

 

We ask that customers who wish to have items delivered to mainland China select FedEx as their shipping method. We regret any inconvenience caused.

*FedEx shipments may require additional documentation for customs clearance purposes. 

 
Storage Period Extension
We will extend the storage period for ordered items for customers residing in mainland China. We will remove the 45 day maximum storage period cap until Japan Post re-starts shipping services to mainland China. 
 
We regret any inconvenience these disruptions may cause.

20.03.12  -  National Holiday: Friday, March 20 - Non-Business Day

Since Friday, March 20 is a national holiday in Japan (Vernal Equinox Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Thursday, March 19 will be replied to on Monday, March 23.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Thursday, March 19 will be packed and shipped on or after Tuesday, March 24.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Monday, March 23.

20.03.04  -  Significant Delays for Shipments to Mainland China, Hong Kong, Macau, Italy and South Korea

Thank you for using FROM JAPAN. Due to precautions to mitigate the spread of COVID-2019, our shipping partners are currently reporting significant delays for shipments destined for mainland China, Hong Kong, and Macau and Italy and South Korea. For details and status updates, please refer to our shipping partners' websites.

 

Japan Post:
https://www.post.japanpost.jp/int/information/2020/0319_01_en.html

 

FedEx:
https://www.fedex.com/en-jp/service-news.html

https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf

 

As of today's date, FedEx shipments to Hong Kong and Macau are operating as normal. We therefore recommend that customers in Hong Kong and Macau select FedEx shipping for any time-sensitive shipments.

20.02.19  -  FROM JAPAN Shipping Delays

Thank you for using FROM JAPAN.

 

Due to a sharp increase in demand as a result of the spread of COVID-19, we are currently experiencing an unexpected volume of orders. As a result, there are currently some delays in packing and shipping orders. Our logistics staff is working hard to process all orders in a timely manner, but we are not currently able to predict exactly when processing times will return to normal. We kindly ask for your patience as we work through the backlog, and apologize for any inconvenience caused. 

20.02.17  -  National Holiday: Monday, February 24 - Non-Business Day

Since Monday, February 24 is a national holiday in Japan (Replacement Holiday for The Emperor's Birthday), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, February 21 will be replied to on Tuesday, February 25.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, February 21 will be packed and shipped on or after Wednesday, February 26.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, February 25.

20.02.04  -  National Holiday: Tuesday, February 11 - Non-Business Day

Since Tuesday, February 11 is a national holiday in Japan (National Foundation Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Monday, February 10 will be replied to on Wednesday, February 12.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Monday, February 10 will be packed and shipped on or after Thursday, February 13.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Wednesday, February 12.

20.01.06  -  National Holiday: Monday, January 13 - Non-Business Day

Since Monday, January 13 is a national holiday in Japan (Coming of Age Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, January 10 will be replied to on Tuesday, January 14.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, January 10 will be packed and shipped on or after Wednesday, January 15.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, January 14.

19.12.09  -  Important Notice: New Year Holidays and shipping deadlines

Due to the New Year holiday, parts of our service will not be operating from December 31, 2019 to January 5, 2020.

 

Our logistics team will be working hard to ship out as many items as possible before the holiday. However, to ensure your packages are sent out by the end of 2019, please make sure you follow the deadlines listed below. (Please note that all dates and times listed are in Japan Standard Time.)

 

Shipping & Logistics
Holiday days: December 31, 2019 to January 5, 2020 inclusive

 

The payment deadline for Charge 2 payments is December 26. All shipments paid for on or before December 26 will be sent out before the holidays.
*Special items or any other items that require Charge 2 to be calculated after packing must be instructed for shipment by December 23 in order for your Charge 2 total to be calculated by the December 26 payment deadline.
*Due to the holiday backlog, there may be some packing and shipping delays in the New Year. We will do our best to get through the backlog as quickly as possible, and ask for your understanding during this time.

 

Customer Service
Holiday days: December 31, 2019 to January 5, 2020 inclusive

 

Inquiries received after 18:00 JST on Monday, December 30 will be replied to on Monday, January 6 in the order received.

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST

 

Shopping and ordering services will be operating as normal through the holidays.

 

Please note: To ensure that items are purchased during the holiday period, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you after the holidays.

 

Please note: During the holiday period there may be cases where we cannot confirm necessary information in a timely manner after an auction has been won. Therefore, we recommend that you refrain from bidding on auctions that require winners to contact the seller immediately during this period.

 

If you have any questions or concerns, please do not hesitate to contact us.
We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

19.12.02  -  Important Notice: GST collection for parcels destined to New Zealand

Due to changes in New Zealand taxation regulations applied on December 1 2019, FROM JAPAN is now required to collect GST (Goods and Services Tax) on items sent to New Zealand, and to pay this to the New Zealand Inland Revenue Department.

 

FROM JAPAN will collect 15% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses as GST for all orders, regardless of item value.
*Currency exchange rates will be calculated by FROM JAPAN.

 

For more details about GST, please check the New Zealand Inland Revenue site at the link below:
https://www.classic.ird.govt.nz/campaigns/2018/gst-policy-update.html

 

This revision of the GST collection procedure does not affect current customs duties regulations.

 

We regret any inconvenience this may cause and appreciate your cooperation and understanding. If you have any questions regarding this matter, please contact Customer Service.

19.10.25  -  National Holiday: Monday, November 4 - Non-Business Day

Since Monday, November 4 is a national holiday in Japan (Replacement Holiday for Culture Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, November 1 will be replied to on Tuesday, November 5.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, November 1 will be packed and shipped on or after Wednesday, November 6.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, November 5.

19.10.15  -  National Holiday: Tuesday, October 22 - Non-Business Day

Since Tuesday, October 22 is a national holiday in Japan (Core Enthronement Ceremony), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Monday, October 21 will be replied to on Wednesday, October 23.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Monday, October 22 will be packed and shipped on or after Thursday, October 24.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Wednesday, October 23.

19.10.11  -  Possible Delays Due to Typhoon Hagibis

Thank you very much for using our service.

 

Handling of orders, item reception, packing and shipping may be delayed during Typhoon Hagibis.

 

We apologize for any inconvenience this may cause, and thank you for your understanding.

 

19.10.07  -  National Holiday: Monday, October 14 - Non-Business Day

Since Monday, October 14 is a national holiday in Japan (Sports Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, October 11 will be replied to on Tuesday, October 15.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, October 11 will be packed and shipped on or after Wednesday, October 16.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, October 15.

19.09.17  -  Important Notice: Consumption Tax Increase from October 2019

Starting October 1, 2019, the Japanese Consumption Tax will increase from 8% to 10%.
 
The 8% tax rate will be applied to all items added to the shopping cart and/or paid for by September 30, 2019 Japanese Standard Time.
However, the final rate will depend on the store and when the order is processed.
If FROM JAPAN is charged the 10% tax rate when purchasing your item(s), this additional cost will be added to your Charge 2 payment.
We appreciate your understanding in this transitional period.
 
We recommend that you complete any planned purchases at your earliest convenience.

19.09.13  -  National Holiday: Monday, September 23 - Non-Business Day

Since Monday, September 23 is a national holiday in Japan (Autumnal Equinox Day), our Customer Service department and distribution center will not be operating. Here's what it means for you:

 

Customer Service
Inquiries received after 18:00 JST on Friday, September 20 will be replied to on Tuesday, September 24.
(Our Customer Service department is closed on weekends and national holidays.)

 

Shipping & Packing
Items instructed for shipment on Friday, September 20 will be packed and shipped on or after Wednesday, September 25.
(Our distribution center is closed on weekends and national holidays.)

 

Orders & Auctions
Operating hours: 09:00 to 18:00 JST every day
* Shopping and ordering services will be operating, so you may place your orders and bids as normal.

 

To avoid delays, please make sure you indicate size, color, or any other information necessary to order the correct item when you place your order. If our shopping staff cannot place your order due to missing information, our Customer Service team will confirm details with you on or after Tuesday, September 24.

19.09.13  -  Shipping delay for Mexico and Hong Kong

Japan Post has informed us about a delay on shipments sent to Mexico and Hong Kong.

 

International shipments to Mexico are being delayed due to a delay in import procedures.

https://www.post.japanpost.jp/int/information/2019/0315_01_en.html

 

Shipments to and from Hong Kong are being delayed due to protests blocking streets and other obstacles.

https://www.post.japanpost.jp/int/information/2019/0815_01_en.html

 

We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding.