Contact us

If you have any questions, comments or concerns about any of our services, please use this contact form to get in touch with us. We will reply to all inquiries within one business day during our business hours of 9 AM - 6 PM JST.

FRANÇAIS : Si vous désirez recevoir de l'aide en français, ajoutez le mot "français" au début de vos messages.

ESPAÑOL : Para recibir asistencia en español, introduce la palabra "español" en el inicio de tu mensaje.

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User ID (e-mail)


Email Address

Auction ID / Order No

Link to Product/Site

Inquiry Content

Inquiry Details



Please make sure you write your inquiry in the language associated with your FROM JAPAN account.
Please do not make inquiries in multiple languages at the same time, as this may lead to delays in responding to your message.

Our business hours are as follows: Weekdays: 9:00 - 18:00 (JST) (We are closed on Saturday, Sunday and National Holidays)
Your query shall be answered on the next business day as shown below:
We appreciate your patience while waiting for a reply.