Contact us

If you have any questions, comments, or concerns about any of our services, please use this contact form to get in touch with us. We will reply to all inquiries within up to two business days during our operating hours from 9:00 - 18:00 JST.

You will be sent an automatic email after submitting your inquiry. If you haven't heard back from us within two business days, please contact us via Facebook (English or Traditional Chinese) or via Weibo.

※ Required fields

User ID (e-mail)


Email Address

Auction ID / Order No

Link to Product/Site

Inquiry Content

Inquiry Details



Please make sure you write your inquiry in the language associated with your FROM JAPAN account.
Please do not make inquiries in multiple languages at the same time, as this may lead to delays in responding to your message.

You will receive a reply to your inquiry on the following business day: