Contact us

If you have any questions, comments or concerns on any of our services please use this contact form and we will reply with any questions within one business day during regular business hours 9am - 6pm (JST).

FRANÇAIS : Si vous désirez recevoir de l'aide en français, ajoutez le mot "français" au début de vos messages.

ESPAÑOL : Para recibir asistencia en español, introduce la palabra "español" en el inicio de tu mensaje.

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User ID (e-mail)


Email Address

Auction ID / Order No

Target's Website URL

Inquiry Content

Inquiry Details



Please be sure to use your registered language with FROMJAPAN to make inquiry.
Please do not use two languages or more to make inquiry at same time. Otherwise your inquiry might not be processed in a timely manner.

Our business hours are as follows: Weekdays: 9:00 - 18:00 (JST) (We are closed on Saturday, Sunday and National Holidays)
Your query shall be answered on the next business day as shown below:
We appreciate your patience while waiting for a reply.