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Purchasing Plans

What is a Plan?

When placing an order or bid through our service, you must select one of the following plans: Buyer Protection or Basic Forwarding.
Benefits and fees for each plan are different. Please confirm the details before making your selection.

Please find the specifics of each plan in the following table:

Buyer Protection Basic Forwarding
Fee 700 yen/order 300 yen/order*1
Free Storage (45 days)
Combining Orders
Domestic Shipping Insurance
Check Service
International Shipping Insurance
Small Packet △*2
*1 0 yen for items from Amazon, Rakuten Ichiba, and ZOZOTOWN.
*2 Only available for packages with Charge 1 valued under 30,000 yen.

Buyer Protection

Plan fee: 700 yen/order

This original insurance plan includes the 3 services listed below.
In the case that any problems arise with your item, we will fully refund, return, or exchange your item.

  • Domestic Shipping Insurance
  • Check Service
  • International Shipping Insurance
-Please note-
* Some items are not eligible for the Buyer Protection Plan. Details here.
* When purchasing secondhand items, flaws and damage will not be covered by the Buyer Protection Plan.
* Small Packet shipping options are not available for items purchased under the Buyer Protection Plan.

Domestic Shipping Insurance

Your order will be fully insured against damage or non-delivery.

-Please note-
* Orders covered by the Buyer Protection Plan will be shipped domestically using an insured shipping method whenever possible.

Check Service

We'll check that the correct item has been delivered to us, and that there is no significant damage to it.

-Please note-
* Checking for subtle flaws or damage, an item's functionality, authenticity, or anything else that requires specialist knowledge is not included in this service.
* Our check service generally takes about 5 minutes. If the item you purchased requires significantly more time to check, we will contact you.
* In some cases we may open your item to confirm the condition of the contents.

International Shipping Insurance

Your package will be fully insured for damage or non delivery. Additionally, we will take extra care in packing items that require special handling.

-Please note-
* If your package arrives with damaged or missing items, please contact Customer Service within 7 days of the package's arrival. For more information on applying for compensation, please click here.
* If a lowered value is declared for your package, compensation can only be provided up to the amount labeled on your package.

Basic Forwarding

Plan fee: 300 yen/order
(0 yen for items from Amazon, Rakuten Ichiba, and ZOZOTOWN)

Items purchased using this plan will generally be forwarded as is, in the condition that they arrive at our distribution center.
If an order is damaged, doesn't arrive, or arrives with missing parts, we are not liable for any compensation.

-Please note-
* For storage purposes, the seller's packaging for your item(s) may be disposed of upon arrival. If you would like to receive the seller's packaging, please contact Customer Service before the item(s) arrives at our distribution center.
* No investigations, refunds or exchanges will be provided for items purchased under our Basic Forwarding Plan.
* Applies to items from the Rakuten Ichiba main site (www.rakuten.co.jp).

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