Storage, Packing and Shipping
Storage Period
The storage period for items is 45 days.
Once an item arrives at our distribution center, it can be stored for free up to 45 days. You can combine all orders that arrive within this period of time.
- -Please note-
- * If an item is not instructed for shipping within 45 days, it will be discarded.
Shipping Instructions
The process of selecting items to be dispatched and the address where they will be sent is called "Shipping Instructions".
You must complete this process within 45 days after the item has arrived at our distribution center.
After confirming the shipping instructions, our system will calculate the shipping cost. You will be able to pay Charge 2 on the next page.
- -Please note-
- * If an item is not instructed for shipping within 45 days, it will be discarded.
- * In cases where Charge 2 is only available after the items have been packed, you must complete the Charge 2 payment within 30 days of receiving the Charge 2 notification email. If payment is not completed within this deadline, the items will be discarded.
- * Items shipped to our distribution center together cannot be split into separate international shipments.
- * A 1500 yen repacking fee is required to modify or cancel confirmed shipping instructions.
- * Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.
- * You can redo the shipping instructions up to 10 times before confirming. After 10 attempts, you will have to wait 1 hour to try again.
- * For oversize items or items that require special handling, Charge 2 will not be available until the items have been packed and the shipping cost has been calculated. Shipping instructions cannot be modified during this process.
Combining Orders
Service fee: 0 yen
You can combine orders that have arrived at our distribution center (regardless of the plan, seller, etc.) in order to save on international shipping costs.
- -Please note-
- * Only items that have arrived at our distribution center within the same 45-day period can be combined.
- * Items that require special handling cannot be combined with other items.
- * There may be cases where we cannot pack items into a single box due to their weight and/or size.
Shipping Methods
You can choose from the following shipping methods.
- Japan Post
- FedEx
- DHL
- Sagawa
(within Japan only)
- -Please note-
- * The availability of each shipping method is subject to restrictions based on parcel size, weight and destination.
Japan Post
https://www.post.japanpost.jp/int/index_en.html
The following shipping methods are available:
- EMS
- International Parcel (Airmail, SAL, Surface)
- Small Packet (Airmail, SAL, Surface)
- -Please note-
- * Small Packet shipping options are not available for items purchased under our Buyer Protection Plan.
- * Small Packet can only be selected for packages with Charge 1 valued under 30,000 yen.
- * Packages with a total value exceeding 200,000 yen will incur a 2,800 yen Export Clearance Fee.
FedEx
https://www.fedex.com/jp_english/index.html
The following shipping methods are available:
- International Priority
- International Economy
- -Please note-
- * Shipments destined for an address outside of FedEx's direct distribution area will incur a 2,710 yen Special Delivery Fee. Click here for more information about the areas subject to this Special Delivery Fee.
DHL
http://www.dhl.co.jp/en.html
Parcels will be sent via express shipping.
Sagawa
http://www.sagawa-exp.co.jp/english/
Available only for shipments destined for an address within Japan.
Please find the specifics of each shipping method in the following table: Enlarge
| Japan Post | FedEx | DHL | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| EMS | International Parcel | Small Packet | Priority | Economy | Express | |||||
| Airmail | SAL | Surface | Airmail | SAL | Surface | |||||
| Speed | ★★★ | ★★ | Depends on destination | Depends on destination | ★★★ | ★★ | ★★ | |||
| Safety | ★★★ | ★★ | ★★ | ★★ | ★ | ★ | ★ | ★★★ | ★★ | ★★ |
| Cost | ★ | ★★ | ★★ | ★★ | ★★★ | ★★★ | ★★★ | ★ | ★★ | ★★ |
| Tracking | ✔ | ✔ | ✔ | ✔ | △*1 | △*1 | ✖ | ✔ | ✔ | ✔ |
| Extra fees | Export Clearance Fee: 2,800 yen*2 | Special Delivery Fee: 2,710 yen*3 | --- | |||||||
- *1 Requires extra payment of 410 yen.
- *2 Applied to packages with a total value exceeding 200,000 yen.
- *3 Applied to shipments destined for an address outside of FedEx's direct distribution area.
Size and Weight Limits
Each delivery company and shipping method has different regulations regarding size and weight limits.
- -Please note-
- * Size and weight limits may be different depending on the destination country or region. For further information, please contact the delivery company.
Japan Post
| EMS | International Parcel | Small Packet | |
| Weight | 20 to 30 kg | 2 kg | |
|---|---|---|---|
| Size | a+b+c+d+e=300 cm | a+b+c=90 cm | |
| Longest side | 150 cm | 60 cm | |
FedEx
| Regular | Freight | |
| Weight | 68 kg | 997 kg |
|---|---|---|
| Size | A+(B×2)+(C×2)=330 cm | A=119 cm B=178 cm C=203 cm |
| Longest side | 274 cm | 203 cm |
- -Please note-
- * Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight here.
DHL
| Weight | 1,000 kg |
|---|---|
| Size | A=200 cm B=160 cm C=300 cm |
| Longest side | 300 cm |
- -Please note-
- * Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight here.
Sagawa (within Japan only)
| Weight | 30 kg |
|---|---|
| Size | A+(B×2)+(C×2)=160 cm |
| Longest side | --- |
Special Items
For the following items, Charge 2 will not be available immediately after you provide shipping instructions, but only after your shipment has been packed and measured.
- Fragile Items
- Non-Standard Items
- Outsourced Packing Items
- -Please note-
- * Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.
Please find the specifics of kind of item in the following table:
| Fragile | Non-Standard | Outsourced Packing | |
| Extra cost | None | None | Actual cost* |
|---|---|---|---|
| Item consolidation | ✔ | ✖ | ✖ |
| Buyer Protection Plan | ✔ | ✖ | ✔ |
| Basic Forwarding Plan | ✔ | ✔ | ✔ |
- * The fee charged will be the actual cost to have a packing company pack the items.
Fragile Items
Breakable goods and delicate equipment may be considered fragile items. Charge 2 will only be available after your shipment has been packed.
Packages containing multiple fragile items may require outsourced packing.
Alcoholic beverages
Tableware and ceramics
Non-Standard Items
Items that meet any of the conditions below will be considered non-standard items.
Charge 2 will only be available after your shipment has been packed.
- Non-Standard Items
- - From 30 to 50 kg
- - One of the sides is 150 cm or above
- - Unique shape
- -Please note-
- * The purchasing plan will be changed to Basic Forwarding only for the specific items determined to be non-standard. You will be required to pay the Basic Forwarding Plan fee for items whose plan has changed.
Turntables
Slot machines
Outsourced Packing Items
Items that cannot be packed by FROM JAPAN will require outsourced packing. You must pay the actual cost to have a packing company pack the items.
Charge 2 will only be available after your shipment has been packed.
- Items Requiring Outsourced Packing
- - 50 kg or above
- - 30 kg or above and 300,000 yen or above
- - Fragile, breakable and delicate items that require special handling
Amplifiers and speakers
Life-size figures
| Japan Post | FedEx | DHL | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| EMS | International Parcel | Small Packet | Priority | Economy | Express | |||||
| Airmail | SAL | Surface | Airmail | SAL | Surface | |||||
| Speed | ★★★ | ★★ | Depends on destination | Depends on destination | ★★★ | ★★ | ★★ | |||
| Safety | ★★★ | ★★ | ★★ | ★★ | ★ | ★ | ★ | ★★★ | ★★ | ★★ |
| Cost | ★ | ★★ | ★★ | ★★ | ★★★ | ★★★ | ★★★ | ★ | ★★ | ★★ |
| Tracking | ✔ | ✔ | ✔ | ✔ | △*1 | △*1 | ✖ | ✔ | ✔ | ✔ |
| Extra fees | Export Clearance Fee: 2,800 yen*2 | Special Delivery Fee: 2,710 yen*3 | --- | |||||||