Storage, Packing and Shipping

Storage Period

The storage period for items is 45 days.

Once an item arrives at our distribution center, it can be stored for free up to 45 days. You can combine all orders that arrive within this period of time.

Item Arrival Day 1 Day 45 These orders can be combined!

-Please note-: * If an item is not instructed for shipping within 45 days, it will be discarded. The storage period cannot be extended.; * FROM JAPAN will store the item at room temperature.

Shipping Instructions

The process of selecting items to be dispatched and the address where they will be sent is called "Shipping Instructions".
You must complete this process within 45 days after the item has arrived at our distribution center.
After confirming the shipping instructions, our system will calculate the shipping cost. You will be able to pay Charge 2 on the next page.

-Please note-: * If an item is not instructed for shipping within 45 days, it will be discarded. The storage period cannot be extended.; * In cases where Charge 2 is only available after the items have been packed, you must complete the Charge 2 payment within 30 days of receiving the Charge 2 notification email. If payment is not completed within this deadline, the items will be discarded.; * Items shipped to our distribution center together cannot be split into separate international shipments.; * A repacking fee of at least 1,500 yen is required to modify or cancel confirmed shipping instructions. There may be cases where it is not possible to modify or cancel a shipment.; * Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.; * You can redo the shipping instructions up to 10 times before confirming. After 10 attempts, you will have to wait 1 hour to try again.; * For oversize items or items that require special handling, Charge 2 will not be available until the items have been packed and the shipping cost has been calculated. Shipping instructions cannot be modified during this process.

Combining Orders

Service fee: 0 yen

You can combine orders that have arrived at our distribution center (regardless of the plan, seller, etc.) in order to save on international shipping costs.

Order A Order B FROM JAPAN

-Please note-: * Only items that have arrived at our distribution center within the same 45-day period can be combined.; * Items that require special handling cannot be combined with other items.; * There may be cases where we cannot pack items into a single box due to their weight and/or size.

Shipping Methods

You can choose from the following shipping methods.

Japan Post
FedEx
DHL
Sagawa
(within Japan only)

-Please note-: * The availability of each shipping method is subject to restrictions based on parcel size, weight and destination.; * We don't provide any refrigerated options for international shipping.

Japan Post

https://www.post.japanpost.jp/int/index_en.html
The following shipping methods are available:

EMS
International Parcel (Airmail, SAL, Surface)
Small Packet (Airmail, SAL, Surface)

-Please note-: * Small Packet shipping options are not available for items purchased under our Buyer Protection Plan.; * Small Packet can only be selected for packages with Charge 1 valued under 30,000 yen.; * Packages with a total value exceeding 200,000 yen will incur a 2,800 yen Export Clearance Fee.

FedEx

https://www.fedex.com/jp_english/index.html
The following shipping methods are available:

International Priority
International Economy

-Please note-: * Shipments destined for an address outside of FedEx's direct distribution area will incur a 2,710 yen Special Delivery Fee. Click here for more information about the areas subject to this Special Delivery Fee.

DHL

http://www.dhl.co.jp/en.html
Parcels will be sent via express shipping.

Sagawa

http://www.sagawa-exp.co.jp/english/
Available only for shipments destined for an address within Japan.

Please find the specifics of each shipping method in the following table: Enlarge

	Japan Post							FedEx		DHL
	EMS	International Parcel			Small Packet			Priority	Economy	Express
	EMS	Airmail	SAL	Surface	Airmail	SAL	Surface	Priority	Economy	Express
Speed	★★★	★★	Depends on destination		Depends on destination			★★★	★★	★★
Safety	★★★	★★	★★	★★	★	★	★	★★★	★★	★★
Cost	★	★★	★★	★★	★★★	★★★	★★★	★	★★	★★
Tracking	✔	✔	✔	✔	△*1	△*1	✖	✔	✔	✔
Extra fees	Export Clearance Fee: 2,800 yen*2							Special Delivery Fee: 2,710 yen*3		---

*1 Requires extra payment of 410 yen. It is not possible to track a shipment or apply for compensation from Japan Post without this option.

*2 Applied to packages with a total value exceeding 200,000 yen.

*3 Applied to shipments destined for an address outside of FedEx's direct distribution area.

FROM JAPAN cannot use some delivery companies to ship certain items.
Please check the list below and make sure you select an appropriate shipping method when using our service.Enlarge

Items	Japan Post	FedEx	DHL
Precious metals and gemstones (gold, silver, platinum, diamonds, pearls, etc.)	×	〇	〇
Candles	×	〇	×
Kerosene heaters	×	〇	×
Fan heaters	×	〇	×
Food and drinks	〇	〇	×
Gun imitations	〇	〇	×
Speakers	×	〇	×
Pocket warmers	〇	〇	×
Lamps, light bulbs and LED lighting	〇	〇	×
Items with batteries	〇	〇	×
Vehicle parts	〇	〇	×
Tires	×	〇	×
Toner cartridges	×	〇	×
Printer ink	×	〇	×
Chemical products	〇	〇	×

Size and Weight Limits

Each delivery company and shipping method has different regulations regarding size and weight limits.

-Please note-: * Size and weight limits may be different depending on the destination country or region. For further information, please contact the delivery company.

Japan Post

	EMS	International Parcel	Small Packet
Weight	20 to 30 kg		2 kg
Size	a+b+c+d+e=300 cm		a+b+c=90 cm
Longest side	150 cm		60 cm

abcde

FedEx

	Regular	Freight
Weight	68 kg	997 kg
Size	A+(B×2)+(C×2)=330 cm	A=119 cm B=178 cm C=203 cm
Longest side	274 cm	203 cm

ABC

-Please note-: * Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight here.

DHL

Weight	300 kg
Size	A=200 cm B=160 cm C=300 cm
Longest side	300 cm

ABC

-Please note-: * Large packages with a low weight will be measured using dimensional weight. Learn more about dimensional weight here.

Sagawa (within Japan only)

Weight	30 kg
Size	A+(B×2)+(C×2)=160 cm
Longest side	---

ABC

Special Items

For the following items, Charge 2 will not be available immediately after you provide shipping instructions, but only after your shipment has been packed and measured.

Fragile Items
Non-Standard Items
Outsourced Packing Items

-Please note-: * Items will be packed at the discretion of our packing staff. We do not accept specific packing instructions or requests.

Please find the specifics of kind of item in the following table:

	Fragile	Non-Standard	Outsourced Packing
Extra cost	None	None	Actual cost*
Item consolidation	✔	✖	✖
Buyer Protection Plan	✔	✖	✔
Basic Forwarding Plan	✔	✔	✔

* The fee charged will be the actual cost to have a packing company pack the items.

Fragile Items

Breakable goods and delicate equipment may be considered fragile items. Charge 2 will only be available after your shipment has been packed.
Packages containing multiple fragile items may require outsourced packing.

Bottles and beverages

Tableware, ceramics and glass

Audio equipment

Non-Standard Items

Items that meet any of the conditions below will be considered non-standard items.
Charge 2 will only be available after your shipment has been packed.

Non-Standard Items: - From 30 to 50 kg; - One of the sides is 150 cm or above; - Unique shape

-Please note-: * The purchasing plan will be changed to Basic Forwarding only for the specific items determined to be non-standard. You will be required to pay the Basic Forwarding Plan fee for items whose plan has changed.

Turntables

Slot machines

Outsourced Packing Items

Items that cannot be packed by FROM JAPAN will require outsourced packing. You must pay the actual cost to have a packing company pack the items.
Charge 2 will only be available after your shipment has been packed.

Items Requiring Outsourced Packing: - 50 kg or above; - 30 kg or above and 300,000 yen or above; - Fragile, breakable and delicate items that require special handling

Amplifiers and speakers

Life-size figures

	Japan Post							FedEx		DHL
	EMS	International Parcel			Small Packet			Priority	Economy	Express
	EMS	Airmail	SAL	Surface	Airmail	SAL	Surface	Priority	Economy	Express
Speed	★★★	★★	Depends on destination		Depends on destination			★★★	★★	★★
Safety	★★★	★★	★★	★★	★	★	★	★★★	★★	★★
Cost	★	★★	★★	★★	★★★	★★★	★★★	★	★★	★★
Tracking	✔	✔	✔	✔	△*1	△*1	✖	✔	✔	✔
Extra fees	Export Clearance Fee: 2,800 yen*2							Special Delivery Fee: 2,710 yen*3		---

Items	Japan Post	FedEx	DHL
Precious metals and gemstones (gold, silver, platinum, diamonds, pearls, etc.)	×	〇	〇
Candles	×	〇	×
Kerosene heaters	×	〇	×
Fan heaters	×	〇	×
Food and drinks	〇	〇	×
Gun imitations	〇	〇	×
Speakers	×	〇	×
Pocket warmers	〇	〇	×
Lamps, light bulbs and LED lighting	〇	〇	×
Items with batteries	〇	〇	×
Vehicle parts	〇	〇	×
Tires	×	〇	×
Toner cartridges	×	〇	×
Printer ink	×	〇	×
Chemical products	〇	〇	×