FROM JAPAN Auction & Shopping Proxy Service

Currency

Japan Time: (JP)

Service Fees

Basic Fees

The fees for using FROM JAPAN are divided into two payments.
Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fee, and any other applicable fees.

Basic Fees
Charge 1
Item Price
Charge 2
Shipping, Plan and Other Fees

Charge 1

You pay the item price when you place your order.

Charge 2

You pay for all other service fees including domestic shipping, international shipping and plan fees before we ship the item to you.

International Shipping Use our Fee Calculator for an estimate
Plan Fee Product Protection Plan 300 yen/itemPurchasing multiple units of the same item in a single order will not incur additional plan fees.
Domestic Payment Fee Bank Transfer 200 yen
Credit Card 0 yen
Cash on Delivery Actual cost
Convenience Store (Payment or Pick-up) 1,000 yen
Post Office (Payment or Pick-up) 1,000 yen
Others Actual cost
Domestic Shipping Actual cost (0 yen for free shipping items)
-Please note-
* We will use a credit card whenever possible, except for sites that charge a fee for credit card payments.
* You can save on shipping and payment fees when purchasing items from the same seller or store. Learn more here.
* Regardless of payment method, items won from Yahoo! Auctions will incur a 200 yen payment fee.

Purchasing Plan

Our Product Protection Plan lets you shop with peace of mind.

-Please note-
* Some items are not eligible for the Product Protection Plan. Details here.
* When purchasing secondhand items, flaws and damage will not be covered by the Product Protection Plan.

Please find the specifics of our Product Protection Plan in the following table:

Fee300 yen/itemPurchasing multiple units of the same item in a single order will not incur additional plan fees.
Free Storage (45 days)
Combining Orders
Domestic Shipping Insurance
Check Service
International Shipping Insurance
Small Packet△ *
* Only available for packages with Charge 1 valued under 30,000 yen.
* Shipments without tracking are not eligible for compensation.

Domestic Shipping Insurance

Your order will be fully insured against damage or non-delivery.

-Please note-
* To prevent loss/damage during shipping we will select only insured and tracked domestic shipping methods.

Check Service

We'll check that the correct item has been delivered to us, and that there is no significant damage to it.

-Please note-
* Checking for subtle flaws or damage, an item's functionality, authenticity, or anything else that requires specialist knowledge is not included in this service.
* In some cases we may open your item to confirm the condition of the contents.

International Shipping Insurance

Your package will be fully insured for damage or non delivery. Additionally, we will take extra care in packing items that require special handling.

-Please note-
* If your package arrives with damaged or missing items, please contact Customer Service within 7 days of the package's arrival. For more information on applying for compensation, please click here.
* If a lowered value is declared for your package, compensation can only be provided up to the amount labeled on your package.

Extra Fees

Orders that meet the following conditions will be charged the corresponding fee.

Japanese Consumption Tax, Japan Customs Fees Actual cost
Applied to items where Charge 1 did not include Japanese consumption tax (10%), and to items shipped from overseas that have incurred import taxes or customs fees when entering Japan.
Export Clearance Fee 2,800 yen
Applied to packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel).
Special Delivery Fee 2,710 yen
Applied to FedEx shipments destined for an address outside of FedEx's direct distribution area. Learn more here.
Disposal Fee Actual cost
Applied when discarding large items.
Outsourced Packing Actual cost
Applied to items that must be packed by a third party. Learn more here.
Repacking Fee From 1,500 yen
Applied when a member requests to modify or cancel a shipment. There may be cases where the request cannot be accepted.
GST
Australian GST
Actual cost
As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more here.
For sales with a customs value under 1,000 AUD, 10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.
Members that wish to pay the GST themselves must contact us and provide their ABN number in advance.
New Zealand GST
Actual cost
As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand. Learn more here.
15% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.
Non-International Delivery Fee Shipping items in Japan will incur a Non-Inernational Delivery Fee equaling 8% of all charges.
-Please note-
* If any other expenses are incurred when purchasing items, you will be charged the actual cost of these expenses.
* Members are fully responsible for customs clearance procedures and payment of customs fees requested in the destination country or region.
If you have any questions, please contact Customer Service before placing your order.

Payment Methods

FROM JAPAN accepts payment via credit card, PayPal, deposit and FJ points.

  • Credit Card
  • PayPal
  • Deposit
  • FJ Points
-Please note-
* There is a limit on the amount that you can spend on Yahoo! Auctions every month. Once you have reached the limit, you can only use a deposit or FJ points to bid for the remainder of the month.

Credit Card

We accept VISA and MasterCard.

PayPal

We accept payment via PayPal.
You can create a PayPal account here.

-Please note-
* Items can only be shipped to the country/region associated with the PayPal address selected at the time of payment.

Deposit

You can place a deposit via credit card or PayPal.
You can use the deposited funds to bid on Yahoo! Auctions and make payments on our site.
Deposits can be held up to 20 days.
You can withdraw deposited funds at any time as long as they aren't being used on an open auction.

  • Deposit Date Day 1
  • Automatic Release Day 20

You can use the deposited funds during this period.

-Please note-
* You can not have deposits made by both credit card and PayPal at the same time.
* Items paid for using PayPal can only be shipped to the country/region associated with the PayPal address selected at the time of payment.
* To use a deposit to bid on an auction, the deposit must be available for at least 12 hours after the auction ends.
* If you use the full sum of your deposit, it will be settled automatically 3 business days after the last payment. (Excluding deposits being used for bidding.)

FJ Points

FJ Points can be used to make any payment on our site.
You can earn FJ Points through campaigns or introducing a friend to FROM JAPAN.

  • POINT
  • YEN
-Please note-
* FJ Points cannot be refunded or exchanged for cash.
* FJ Points cannot be refunded in the case of membership cancellation.
* FJ Points cannot be transferred to or lent to another member, nor be combined with other accounts.

Currency

You can pay in the currencies listed below. (Currency availability depends on payment method.)
You can change your Payment Currency from the menu bar at the top of the page.
Any refunds will be in the currency used at the time of payment.

  • AUD
  • CAD
  • CHF
  • DKK
  • EUR
  • GBP
  • HKD
  • JPY
  • NOK
  • NZD
  • PLN
  • SEK
  • SGD
  • USD
  • CZK
  • HUF
  • ILS
  • MXN
  • PHP
  • RUB
  • THB
  • TWD
  • AEDUAE Dirham
  • ALLAlbanian Lek
  • AMDArmenian Dram
  • ANGAntillian Guilder
  • AOAAngolan Kwanza
  • ARSNuevo Argentine Peso
  • AUDAustralian Dollar
  • AWGAruban Guilder
  • AZNAzerbaijani manat
  • BAMBosnia and Herzegovina Convertible Marks
  • BBDBarbados Dollar
  • BDTBangladesh Taka
  • BGNNew Bulgarian Lev
  • BHDBahraini Dinar
  • BMDBermudian Dollar
  • BNDBrunei Dollar
  • BOBBolivia Boliviano
  • BRLBrazilian Real
  • BSDBahamian Dollar
  • BWPBotswana Pula
  • BYNNew Belarusian Ruble
  • BZDBelize Dollar
  • CADCanadian Dollar
  • CHFSwiss Franc
  • CLPChilean Peso
  • CNYYuan Renminbi
  • COPColombian Peso
  • CRCCosta Rican Colon
  • CUPCuban Peso
  • CVECape Verdi Escudo
  • CZKCzech Koruna
  • DJFDjibouti Franc
  • DKKDanish Krone
  • DOPDominican Republic Peso
  • DZDAlgerian Dinar
  • EGPEgyptian Pound
  • ETBEthiopian Birr
  • EUREuro
  • FJDFiji Dollar
  • FKPFalkland Islands Pound
  • GBPPound Sterling
  • GELGeorgian Lari
  • GHSGhanaian Cedi (3rd)
  • GIPGibraltar Pound
  • GMDGambia Delasi
  • GNFGuinea Franc
  • GTQGuatemala Quetzal
  • GYDGuyanese Dollar
  • HKDHong Kong Dollar
  • HNLHonduras Lempira
  • HRKCroatia Kuna
  • HTGHaitian Gourde
  • HUFHungarian Forint
  • IDRIndonesian Rupiah
  • ILSNew Israeli Scheqel
  • INRIndian Rupee
  • IQDIraqi Dinar
  • ISKIceland Krona
  • JMDJamaican Dollar
  • JODJordanian Dinar
  • JPYJapanese Yen
  • KESKenyan Shilling
  • KGSKyrgyzstan Som
  • KHRCambodia Riel
  • KMFComoro Franc
  • KRWSouth-Korean Won
  • KWDKuwaiti Dinar
  • KYDCayman Islands Dollar
  • KZTKazakhstani Tenge
  • LAKLaos Kip
  • LBPLebanese Pound
  • LKRSri Lanka Rupee
  • LYDLibyan Dinar
  • MADMoroccan Dirham
  • MDLMoldovia Leu
  • MKDMacedonian Denar
  • MMKMyanmar Kyat
  • MNTMongolia Tugrik
  • MOPMacau Pataca
  • MRUMauritania Ouguiya
  • MURMauritius Rupee
  • MVRMaldives Rufiyaa
  • MWKMalawi Kwacha
  • MXNMexican Peso
  • MYRMalaysian Ringgit
  • MZNMozambican Metical
  • NADNamibian Dollar
  • NGNNigerian Naira
  • NIONicaragua Cordoba Oro
  • NOKNorwegian Krone
  • NPRNepalese Rupee
  • NZDNew Zealand Dollar
  • OMRRial Omani
  • PABPanamanian Balboa
  • PENPeruvian Nuevo Sol
  • PGKNew Guinea Kina
  • PHPPhilippine Peso
  • PKRPakistan Rupee
  • PLNNew Polish Zloty
  • PYGParaguay Guarani
  • QARQatari Rial
  • RONNew Romanian Lei
  • RSDSerbian Dinar
  • RUBRussian Ruble
  • RWFRwanda Franc
  • SARSaudi Riyal
  • SBDSolomon Island Dollar
  • SCRSeychelles Rupee
  • SEKSwedish Krone
  • SGDSingapore Dollar
  • SHPSt. Helena Pound
  • SLLSierra Leone Leone
  • SOSSomalia Shilling
  • SRDSurinamese dollar
  • STNSao Tome & Principe Dobra
  • SVCEl Salvador Colón
  • SZLSwaziland Lilangeni
  • THBThai Baht
  • TNDTunisian Dinar
  • TOPTonga Pa'anga
  • TRYNew Turkish Lira
  • TTDTrinidad & Tobago Dollar
  • TWDNew Taiwan Dollar
  • TZSTanzanian Shilling
  • UAHUkraine Hryvnia
  • UGXUganda Shilling
  • USDUS Dollars
  • UYUPeso Uruguayo
  • UZSUzbekistani Som
  • VEFVenezuelan Bolívar
  • VNDVietnamese New Dong
  • VUVVanuatu Vatu
  • WSTSamoan Tala
  • XAFCFA Franc BEAC
  • XCDEast Carribean Dollar
  • XOFCFA Franc BCEAO
  • XPFCFP Franc
  • YERYemeni Rial
  • ZARSouth African Rand
  • ZMWZambian Kwacha
-Please note-
* The exchange rate for Yahoo! Auctions winning bids is set at the time of payment, after the auction has been won.
* Deposit refunds will be calculated using the exchange rate when you placed your deposit.
* The exchange rates and fees, as well as the refund method depend on your card company and bank. For further information, please contact them directly.

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