Service Fees
Basic Fees
The fees for using FROM JAPAN are divided into two payments.
Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fee, and any other applicable fees.
Charge 1
You pay the item price when you place your order.
Charge 2
You pay for all other service fees including domestic shipping, international shipping and plan fees before we ship the item to you.
| International Shipping | Use our Fee Calculator for an estimate |
|---|
| Plan Fee | Buyer Protection | 700 yen/order |
|---|---|---|
| Basic Forwarding | 300 yen/order (0 yen for items from Amazon, Rakuten Ichiba, and ZOZOTOWN) |
| Domestic Payment Fee | Bank Transfer | 200 yen |
|---|---|---|
| Credit Card | 0 yen | |
| Cash on Delivery | Actual cost | |
| Convenience Store (Payment or Pick-up) | 1,000 yen | |
| Post Office (Payment or Pick-up) | 1,000 yen | |
| Others | Actual cost |
| Domestic Shipping | Actual cost (0 yen for free shipping items) |
|---|
- -Please note-
- * We will use a credit card whenever possible, except for sites that charge a fee for credit card payments.
- * Regardless of payment method, items won from Yahoo! Auctions will incur a 200 yen payment fee.
- * You can save on shipping, payment and plan fees when purchasing items from the same seller or store. Learn more here.
Extra Fees
Orders that meet the following conditions will be charged the corresponding fee.
| Taxes, Customs Fees |
Actual cost Applied to items where Charge 1 did not include Japanese consumption tax (8%), and to items shipped from overseas that have incurred import taxes or customs fees when entering Japan. |
|---|
| Export Clearance Fee |
2,800 yen Applied to packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel). |
|---|
| Special Delivery Fee |
2,710 yen Applied to FedEx shipments destined for an address outside of FedEx's direct distribution area. Learn more here. |
|---|
| Disposal Fee |
Actual cost Applied when discarding large items. |
|---|
| Outsourced Packing |
Actual cost Applied to items that must be packed by a third party. Learn more here. |
|---|
| Repacking Fee |
From 1,500 yen Applied when a member requests to modify or cancel a shipment. There may be cases where the request cannot be accepted. |
|---|
| Australian GST | Actual cost As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more here. For sales with a customs value under 1,000 AUD, 10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST. Members that wish to pay the GST themselves must contact us and provide their ABN number in advance. |
|---|
- -Please note-
- * If any other expenses are incurred when purchasing items, you will be charged the actual cost of these expenses. If you have any questions, please contact Customer Service before placing your order.
Payment Methods
FROM JAPAN accepts payment via credit card, PayPal, deposit and FJ points.
- Credit Card
- PayPal
- Deposit
- FJ Points
- -Please note-
- * There is a limit on the amount that you can spend on Yahoo! Auctions every month. Once you have reached the limit, you can only use a deposit or FJ points to bid for the remainder of the month.
Credit Card
We accept VISA, MasterCard and JCB.
FROM JAPAN uses 3D secure credit card verification.
If your credit card does not support 3D verification, you may be unable to use it on our site. Please contact your card company for further information.
PayPal
We accept payment via PayPal.
You can create a PayPal account here.
- -Please note-
- * Items can only be shipped to the country/region associated with the PayPal address selected at the time of payment.
Deposit
You can place a deposit via credit card or PayPal.
You can use the deposited funds to bid on Yahoo! Auctions and make payments on our site.
Deposits can be held up to 20 days.
You can withdraw deposited funds at any time as long as they aren't being used on an open auction.
- Deposit Date Day 1
- Automatic Release Day 20
You can use the deposited funds during this period.
- -Please note-
- * You can not have deposits made by both credit card and PayPal at the same time.
- * Items paid for using PayPal can only be shipped to the country/region associated with the PayPal address selected at the time of payment.
- * To use a deposit to bid on an auction, the deposit must be available for at least 12 hours after the auction ends.
- * If you use the full sum of your deposit, it will be settled automatically 3 business days after the last payment. (Excluding deposits being used for bidding.)
FJ Points
FJ Points can be used to make any payment on our site.
You can purchase FJ Points using a bank transfer to our bank account.
- POINT
- YEN
- -Please note-
- * FJ Points cannot be refunded or exchanged for cash.
- * FJ Points cannot be refunded in the case of membership cancellation.
- * FJ Points cannot be transferred to or lent to another member, nor be combined with other accounts.
- * The member is responsible for all bank transfer fees.
- * If the amount received contains any decimals, it will be rounded down.
- * It may take up to 2 business days to confirm a bank transfer.
- * Points will only be added to one member account per transfer. It is not possible to purchase FJ Points for multiple accounts in a single transfer.
Bank Account Information
-
Bank Name MUFG Bank, Ltd. Bank Address 6-2-6 KOJIMACHI CHIODA-KU TOKYO JAPAN Branch Kojimachi Branch Branch Code 616 Beneficiary Account Name FROM JAPAN LIMITED Beneficiary Account # 5229170 Account Saving Swift Code BOTKJPJT -
金融機関名 三菱UFJ銀行 支店名 麹町支店 支店番号 616 預金科目 普通 口座番号 5229170 口座名義 カ）フロム ジャパン ダイヒョウトリシマリヤク クノ トモヒロ
- -Please note-
- * You must include your member ID with your transfer. This ID can be found under My Account.
- * Bank name changed on April 1, 2018.
Currency
All FROM JAPAN charges and refunds are processed in Japanese yen.
FROM JAPAN does not apply any special exchange rate.
- -Please note-
- * The exchange rates and fees, as well as the refund method depend on your card company and bank. For further information, please contact them directly.