Exchange Rate (Reference Only): You can use the current exchange rate shown as a reference price when placing your order. Please take into account that the exchange rate may differ with the exchange rate used by your financial institution when you are charged.
We cannot be held responsible for the differences in price between the reference rate we have shown and the rate which your financial institution uses.

Japan Time: (JP)

Service Fees

Basic Fees

The fees for using FROM JAPAN are divided into two payments.
Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fee, and any other applicable fees.

Basic Fees
Charge 1
Item Price
Charge 2
Shipping, Plan and Other Fees

Charge 1

You pay the item price when you place your order.

Charge 2

You pay for all other service fees including domestic shipping, international shipping and plan fees before we ship the item to you.

International Shipping Actual cost ( Cost estimation tool )
Plan Fee Buyer Protection 700 yen/order
Basic Forwarding 300 yen/order
(0 yen for items from Amazon, Rakuten Ichiba, and ZOZOTOWN)
Domestic Payment Fee Bank Transfer 200 yen
Credit Card 0 yen
Cash on Delivery Actual cost
Convenience Store (Payment or Pick-up) 1,000 yen
Post Office (Payment or Pick-up) 1,000 yen
Others Actual cost
Domestic Shipping Actual cost (0 yen for free shipping items)
-Please note-
* We will use a credit card whenever possible, except for sites that charge a fee for credit card payments.
* Regardless of payment method, items won from Yahoo! Auctions will incur a 200 yen payment fee.
* You can save on shipping, payment and plan fees when purchasing items from the same seller or store. Learn more here.

Extra Fees

Orders that meet the following conditions will be charged the corresponding fee.

Taxes, Customs Fees Actual cost
Applied to items where Charge 1 did not include Japanese consumption tax (8%), and to items shipped from overseas that have incurred import taxes or customs fees when entering Japan.
Export Clearance Fee 2,800 yen
Applied to packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel).
Special Delivery Fee 2,710 yen
Applied to FedEx shipments destined for an address outside of FedEx's direct distribution area. Learn more here.
Disposal Fee Actual cost
Applied when discarding large items.
Outsourced Packing Actual cost
Applied to items that must be packed by a third party. Learn more here.
Repacking Fee 1,500 yen
Applied when the member requests to modify or cancel a shipment.
-Please note-
* If any other expenses are incurred when purchasing items, you will be charged the actual cost of these expenses. If you have any questions, please contact Customer Service before placing your order.

Payment Methods

FROM JAPAN accepts payment via credit card, PayPal, deposit and FJ points.
To bid on Yahoo! Auctions you must use a deposit (credit card or PayPal) or FJ points.

  • Credit Card
  • PayPal
  • Deposit
  • FJ Points

Credit Card

We accept VISA, MasterCard and JCB.
FROM JAPAN uses 3D secure credit card verification.
If your credit card does not support 3D verification, you may be unable to use it on our site. Please contact your card company for further information.

PayPal

We accept payment via PayPal.
You can create a PayPal account here.

-Please note-
* Items can only be shipped to the country/region associated with the PayPal address selected at the time of payment.

Deposit

You can place a deposit via credit card or PayPal.
You can use the deposited funds to bid on Yahoo! Auctions and make payments on our site.
Deposits can be held up to 20 days.
You can withdraw deposited funds at any time as long as they aren't being used on an open auction.

  • Deposit Date Day 1
  • Automatic Release Day 20

You can use the deposited funds during this period.

-Please note-
* You can not have deposits made by both credit card and PayPal at the same time.
* Items paid for using PayPal can only be shipped to the country/region associated with the PayPal address selected at the time of payment.
* To use a deposit to bid on an auction, the deposit must be available for at least 12 hours after the auction ends.
* If you use the full sum of your deposit, it will be settled automatically 3 business days after the last payment. (Excluding deposits being used for bidding.)

FJ Points

FJ Points can be used to make any payment on our site.
You can purchase FJ Points using a bank transfer to our bank account.

  • POINT
  • YEN
-Please note-
* FJ Points cannot be refunded or exchanged for cash.
* FJ Points cannot be refunded in the case of membership cancellation.
* FJ Points cannot be transferred to or lent to another member, nor be combined with other accounts.
* The member is responsible for all bank transfer fees.
* If the amount received contains any decimals, it will be rounded down.
* It may take up to 2 business days to confirm a bank transfer.
* Points will only be added to one member account per transfer. It is not possible to purchase FJ Points for multiple accounts in a single transfer.

Bank Account Information

  • International Transfers
  • Domestic Transfers
  • Bank Name MUFG Bank, Ltd.
    Bank Address 6-2-6 KOJIMACHI CHIODA-KU TOKYO JAPAN
    Branch Kojimachi Branch
    Branch Code 616
    Beneficiary Account Name FROM JAPAN LIMITED
    Beneficiary Account # 5229170
    Account Saving
    Swift Code BOTKJPJT
  • 金融機関名 三菱UFJ銀行
    支店名 麹町支店
    支店番号 616
    預金科目 普通
    口座番号 5229170
    口座名義 カ)フロム ジャパン ダイヒョウトリシマリヤク クノ トモヒロ
-Please note-
* You must include your member ID with your transfer. This ID can be found under My Account.
* Bank name changed on April 1, 2018.

Currency

All FROM JAPAN charges and refunds are processed in Japanese yen.
FROM JAPAN does not apply any special exchange rate.

-Please note-
* The exchange rates and fees, as well as the refund method depend on your card company and bank. For further information, please contact them directly.

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