Service Fees

Basic Fees

The fees for using FROM JAPAN are divided into two payments.
Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fee, and any other applicable fees.

Basic Fees

Charge 1

Item Price

Charge 2

Shipping, Plan and Other Fees

Charge 1

You pay the item price when you place your order.

Charge 2

You pay for all other service fees including domestic shipping, international shipping and plan fees before we ship the item to you.

International Shipping	Use our Fee Calculator for an estimate

Plan Fee	Product Protection Plan	300 yen/itemPurchasing multiple units of the same item in a single order will not incur additional plan fees.

Domestic Payment Fee	Bank Transfer	200 yen
	Credit Card	0 yen
	Cash on Delivery	Actual cost
	Convenience Store (Payment or Pick-up)	1,000 yen
	Post Office (Payment or Pick-up)	1,000 yen
	Others	Actual cost

Domestic Shipping	Actual cost (0 yen for free shipping items)

-Please note-: * We will use a credit card whenever possible, except for sites that charge a fee for credit card payments.; * You can save on shipping and payment fees when purchasing items from the same seller or store. Learn more here.; * Regardless of payment method, items won from Yahoo! Auctions will incur a 200 yen payment fee.

Purchasing Plan

Our Product Protection Plan lets you shop with peace of mind.

-Please note-: * Some items are not eligible for the Product Protection Plan. Details here.; * When purchasing secondhand items, flaws and damage will not be covered by the Product Protection Plan.

Please find the specifics of our Product Protection Plan in the following table:

Fee	300 yen/itemPurchasing multiple units of the same item in a single order will not incur additional plan fees.
Free Storage (45 days)	〇
Combining Orders	〇
Domestic Shipping Insurance	〇
Check Service	〇
International Shipping Insurance	〇
Small Packet	△ *

* Only available for packages with Charge 1 valued under 30,000 yen.

* Shipments without tracking are not eligible for compensation.

Domestic Shipping Insurance

Your order will be fully insured against damage or non-delivery.

-Please note-: * To prevent loss/damage during shipping we will select only insured and tracked domestic shipping methods.

Check Service

We'll check that the correct item has been delivered to us, and that there is no significant damage to it.

-Please note-: * Checking for subtle flaws or damage, an item's functionality, authenticity, or anything else that requires specialist knowledge is not included in this service.; * In some cases we may open your item to confirm the condition of the contents.

International Shipping Insurance

Your package will be fully insured for damage or non delivery. Additionally, we will take extra care in packing items that require special handling.

-Please note-: * If your package arrives with damaged or missing items, please contact Customer Service within 7 days of the package's arrival. For more information on applying for compensation, please click here.; * If a lowered value is declared for your package, compensation can only be provided up to the amount labeled on your package.

Details about plans offered before September 1, 2020 can be found here.

Extra Fees

Orders that meet the following conditions will be charged the corresponding fee.

Japanese Consumption Tax, Japan Customs Fees	Actual cost Applied to items where Charge 1 did not include Japanese consumption tax (10%), and to items shipped from overseas that have incurred import taxes or customs fees when entering Japan.

Export Clearance Fee	2,800 yen Applied to packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel).

Special Delivery Fee	2,710 yen Applied to FedEx shipments destined for an address outside of FedEx's direct distribution area. Learn more here.

Disposal Fee	Actual cost Applied when discarding large items.

Tire Removal Fee	18 inches and below: 8,800 yen 19 inches and above: please contact us for a quote As tires are considered prohibited items, we can offer to dispose of them. Should you wish to use this service please contact our customer service team with your auction ID or order ID.

Outsourced Packing	Actual cost Applied to items that must be packed by a third party. Learn more here.

Repacking Fee	From 1,500 yen Applied when a member requests to modify or cancel a shipment. There may be cases where the request cannot be accepted.

GST	Australian GST Actual cost As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more here. For sales with a customs value under 1,000 AUD, 10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST. Members that wish to pay the GST themselves must contact us and provide their ABN number in advance.
New Zealand GST Actual cost As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand. Learn more here. 15% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.

GST

Australian GST

Actual cost
As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more here.

For sales with a customs value under 1,000 AUD, 10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.
Members that wish to pay the GST themselves must contact us and provide their ABN number in advance.

New Zealand GST

Actual cost
As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand. Learn more here.

15% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.

Non-International Delivery Fee	Shipping items in Japan will incur a Non-Inernational Delivery Fee equaling 8% of all charges.

-Please note-: * If any other expenses are incurred when purchasing items, you will be charged the actual cost of these expenses.; * Members are fully responsible for customs clearance procedures and payment of customs fees requested in the destination country or region.
If you have any questions, please contact Customer Service before placing your order.

Payment Methods

FROM JAPAN accepts payment via credit card, PayPal, deposit and FJ points.

Credit Card
PayPal
Deposit
FJ Points

-Please note-: * There is a limit on the amount that you can spend on Yahoo! Auctions every month. Once you have reached the limit, you can only use a deposit or FJ points to bid for the remainder of the month.

Credit Card

We accept VISA and MasterCard.

PayPal

We accept payment via PayPal.
You can create a PayPal account here.

-Please note-: * Items can only be shipped to the country/region associated with the PayPal address selected at the time of payment.

Deposit

You can place a deposit via credit card or PayPal.
You can use the deposited funds to bid on Yahoo! Auctions and make payments on our site.
Deposits can be held up to 20 days.
You can withdraw deposited funds at any time as long as they aren't being used on an open auction.

Deposit Date Day 1
Automatic Release Day 20

You can use the deposited funds during this period.

-Please note-: * You can not have deposits made by both credit card and PayPal at the same time.; * Items paid for using PayPal can only be shipped to the country/region associated with the PayPal address selected at the time of payment.; * To use a deposit to bid on an auction, the deposit must be available for at least 12 hours after the auction ends.; * If you use the full sum of your deposit, it will be settled automatically 3 business days after the last payment. (Excluding deposits being used for bidding.)

FJ Points

FJ Points can be used to make any payment on our site.
You can earn FJ Points through campaigns or introducing a friend to FROM JAPAN.

POINT
YEN

-Please note-: * FJ Points cannot be refunded or exchanged for cash.; * FJ Points cannot be refunded in the case of membership cancellation.; * FJ Points cannot be transferred to or lent to another member, nor be combined with other accounts.

Currency

You can pay in the currencies listed below. (Currency availability depends on payment method.)
You can change your Payment Currency from the menu bar at the top of the page.
Any refunds will be in the currency used at the time of payment.

Currencies available for credit card payments

AEDUAE Dirham
ALLAlbanian Lek
AMDArmenian Dram
ANGAntillian Guilder
AOAAngolan Kwanza
ARSNuevo Argentine Peso
AUDAustralian Dollar
AWGAruban Guilder
AZNAzerbaijani manat
BAMBosnia and Herzegovina Convertible Marks
BBDBarbados Dollar
BDTBangladesh Taka
BGNNew Bulgarian Lev
BHDBahraini Dinar
BMDBermudian Dollar
BNDBrunei Dollar
BOBBolivia Boliviano
BRLBrazilian Real
BSDBahamian Dollar
BWPBotswana Pula
BYNNew Belarusian Ruble
BZDBelize Dollar
CADCanadian Dollar
CHFSwiss Franc
CLPChilean Peso
CNYYuan Renminbi
COPColombian Peso
CRCCosta Rican Colon
CUPCuban Peso
CVECape Verdi Escudo
CZKCzech Koruna
DJFDjibouti Franc
DKKDanish Krone
DOPDominican Republic Peso
DZDAlgerian Dinar
EGPEgyptian Pound
ETBEthiopian Birr
EUREuro
FJDFiji Dollar
FKPFalkland Islands Pound
GBPPound Sterling
GELGeorgian Lari
GHSGhanaian Cedi (3rd)
GIPGibraltar Pound
GMDGambia Delasi
GNFGuinea Franc
GTQGuatemala Quetzal
GYDGuyanese Dollar
HKDHong Kong Dollar
HNLHonduras Lempira
HRKCroatia Kuna
HTGHaitian Gourde
HUFHungarian Forint
IDRIndonesian Rupiah
ILSNew Israeli Scheqel
INRIndian Rupee
IQDIraqi Dinar
ISKIceland Krona
JMDJamaican Dollar
JODJordanian Dinar
JPYJapanese Yen
KESKenyan Shilling
KGSKyrgyzstan Som
KHRCambodia Riel
KMFComoro Franc
KRWSouth-Korean Won
KWDKuwaiti Dinar
KYDCayman Islands Dollar
KZTKazakhstani Tenge
LAKLaos Kip
LKRSri Lanka Rupee
LYDLibyan Dinar
MADMoroccan Dirham
MDLMoldovia Leu
MKDMacedonian Denar
MMKMyanmar Kyat
MNTMongolia Tugrik
MOPMacau Pataca
MRUMauritania Ouguiya
MURMauritius Rupee
MVRMaldives Rufiyaa
MWKMalawi Kwacha
MXNMexican Peso
MYRMalaysian Ringgit
MZNMozambican Metical
NADNamibian Dollar
NGNNigerian Naira
NIONicaragua Cordoba Oro
NOKNorwegian Krone
NPRNepalese Rupee
NZDNew Zealand Dollar
OMRRial Omani
PABPanamanian Balboa
PENPeruvian Nuevo Sol
PGKNew Guinea Kina
PHPPhilippine Peso
PKRPakistan Rupee
PLNNew Polish Zloty
PYGParaguay Guarani
QARQatari Rial
RONNew Romanian Lei
RSDSerbian Dinar
RUBRussian Ruble
RWFRwanda Franc
SARSaudi Riyal
SBDSolomon Island Dollar
SCRSeychelles Rupee
SEKSwedish Krone
SGDSingapore Dollar
SHPSt. Helena Pound
SOSSomalia Shilling
SRDSurinamese dollar
STNSao Tome & Principe Dobra
SVCEl Salvador Colón
SZLSwaziland Lilangeni
THBThai Baht
TNDTunisian Dinar
TOPTonga Pa'anga
TRYNew Turkish Lira
TTDTrinidad & Tobago Dollar
TWDNew Taiwan Dollar
TZSTanzanian Shilling
UAHUkraine Hryvnia
UGXUganda Shilling
USDUS Dollars
UYUPeso Uruguayo
UZSUzbekistani Som
VNDVietnamese New Dong
VUVVanuatu Vatu
WSTSamoan Tala
XAFCFA Franc BEAC
XCDEast Carribean Dollar
XOFCFA Franc BCEAO
XPFCFP Franc
YERYemeni Rial
ZARSouth African Rand
ZMWZambian Kwacha

-Please note-: * The exchange rate for Yahoo! Auctions winning bids is set at the time of payment, after the auction has been won.; * Deposit refunds will be calculated using the exchange rate when you placed your deposit.; * The exchange rates and fees, as well as the refund method depend on your card company and bank. For further information, please contact them directly.

Details about services offered before September 1, 2020 can be found here.