Service Fees

Basic Fees

The fees for using FROM JAPAN are divided into two payments.
Charge 1 is the cost of the item itself. Charge 2 includes shipping, plan fee, and any other applicable fees.

Basic Fees

Charge 1

Item Price

Charge 2

Shipping, Plan and Other Fees

Charge 1

You pay the item price when you place your order.

Charge 2

You pay for all other service fees including domestic shipping, international shipping and plan fees before we ship the item to you.

International Shipping	Use our Fee Calculator for an estimate

Plan Fee	Buyer Protection	700 yen/order
Plan Fee	Basic Forwarding	300 yen/order (0 yen for items from Amazon, Rakuten Ichiba, and ZOZOTOWN)

Domestic Payment Fee	Bank Transfer	200 yen
	Credit Card	0 yen
	Cash on Delivery	Actual cost
	Convenience Store (Payment or Pick-up)	1,000 yen
	Post Office (Payment or Pick-up)	1,000 yen
	Others	Actual cost

Domestic Shipping	Actual cost (0 yen for free shipping items)

-Please note-: * We will use a credit card whenever possible, except for sites that charge a fee for credit card payments.; * You can save on shipping, payment and plan fees when purchasing items from the same seller or store. Learn more here.; * Regardless of payment method, items won from Yahoo! Auctions will incur a 200 yen payment fee.

Extra Fees

Orders that meet the following conditions will be charged the corresponding fee.

Japanese Consumption Tax, Japan Customs Fees	Actual cost Applied to items where Charge 1 did not include Japanese consumption tax (10%), and to items shipped from overseas that have incurred import taxes or customs fees when entering Japan.

Export Clearance Fee	2,800 yen Applied to packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel).

Special Delivery Fee	2,710 yen Applied to FedEx shipments destined for an address outside of FedEx's direct distribution area. Learn more here.

Disposal Fee	Actual cost Applied when discarding large items.

Outsourced Packing	Actual cost Applied to items that must be packed by a third party. Learn more here.

Repacking Fee	From 1,500 yen Applied when a member requests to modify or cancel a shipment. There may be cases where the request cannot be accepted.

GST	Australian GST Actual cost As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more here. For sales with a customs value under 1,000 AUD, 10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST. Members that wish to pay the GST themselves must contact us and provide their ABN number in advance.
New Zealand GST Actual cost As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand. Learn more here. 15% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.

GST

Australian GST

Actual cost
As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. Learn more here.

For sales with a customs value under 1,000 AUD, 10% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.
Members that wish to pay the GST themselves must contact us and provide their ABN number in advance.

New Zealand GST

Actual cost
As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand. Learn more here.

15% of the total order value including item price, shipping cost, plan fee, payment fee and any other expenses will be collected as GST.

Non-International Delivery Fee	Shipping items in Japan will incur a Non-Inernational Delivery Fee equaling 8% of all charges.

-Please note-: * If any other expenses are incurred when purchasing items, you will be charged the actual cost of these expenses.; * Members are fully responsible for customs clearance procedures and payment of customs fees requested in the destination country or region.
If you have any questions, please contact Customer Service before placing your order.

Payment Methods

FROM JAPAN accepts payment via credit card, PayPal, deposit and FJ points.

Credit Card
PayPal
Deposit
FJ Points

-Please note-: * There is a limit on the amount that you can spend on Yahoo! Auctions every month. Once you have reached the limit, you can only use a deposit or FJ points to bid for the remainder of the month.

Credit Card

We accept VISA, MasterCard and JCB.

PayPal

We accept payment via PayPal.
You can create a PayPal account here.

-Please note-: * Items can only be shipped to the country/region associated with the PayPal address selected at the time of payment.

Deposit

You can place a deposit via credit card or PayPal.
You can use the deposited funds to bid on Yahoo! Auctions and make payments on our site.
Deposits can be held up to 20 days.
You can withdraw deposited funds at any time as long as they aren't being used on an open auction.

Deposit Date Day 1
Automatic Release Day 20

You can use the deposited funds during this period.

-Please note-: * You can not have deposits made by both credit card and PayPal at the same time.; * Items paid for using PayPal can only be shipped to the country/region associated with the PayPal address selected at the time of payment.; * To use a deposit to bid on an auction, the deposit must be available for at least 12 hours after the auction ends.; * If you use the full sum of your deposit, it will be settled automatically 3 business days after the last payment. (Excluding deposits being used for bidding.)

FJ Points

FJ Points can be used to make any payment on our site.
You can purchase FJ Points using a bank transfer to our bank account.

POINT
YEN

-Please note-: * FJ Points cannot be refunded or exchanged for cash.; * FJ Points cannot be refunded in the case of membership cancellation.; * FJ Points cannot be transferred to or lent to another member, nor be combined with other accounts.; * The member is responsible for all bank transfer fees.; * If the amount received contains any decimals, it will be rounded down.; * It may take up to 2 business days to confirm a bank transfer.; * Points will only be added to one member account per transfer. It is not possible to purchase FJ Points for multiple accounts in a single transfer.

Bank Account Information

International Transfers
Domestic Transfers

Bank Name	MUFG Bank, Ltd.
Bank Address	6-2-6 KOJIMACHI CHIYODA-KU TOKYO JAPAN
Branch	Kojimachi Branch
Branch Code	616
Beneficiary Account Name	FROM JAPAN LIMITED
Beneficiary Account #	5229170
Account	Saving
Swift Code	BOTKJPJT

金融機関名	三菱UFJ銀行
支店名	麹町支店
支店番号	616
預金科目	普通
口座番号	5229170
口座名義	カ）フロム　ジャパン　ダイヒョウトリシマリヤク　クノ　トモヒロ

-Please note-: * You must include your member ID with your transfer. This ID can be found under My Account.; * Bank name changed on April 1, 2018.

Currency

You can pay in the following 14 currencies:
Any refunds will be in the currency used at the time of payment.

-Please note-: * The exchange rate for Yahoo! Auctions winning bids is set at the time of payment, after the auction has been won.; * Deposit refunds will be calculated using the exchange rate when you placed your deposit.; * The exchange rates and fees, as well as the refund method depend on your card company and bank. For further information, please contact them directly.