This section is meant to give YOU our most important customer a detail explanation of our payment terms, deposit information and other topics regarding billing, if you should need more information or are unclear about anything related to billing and payments please contact us and we will be happy to clarify any issues before you start the bidding process.

What is a Deposit and how is it used?

A deposit in you FROM JAPAN® LTD account allows you the freedom to bid on items in any of the Auction sites like Yahoo® JAPAN, Bidders ® and the shopping sites as well as the personal shopping service available to you on our site by using the deposit as collateral for any of the items you are interested in bidding on or shopping for.

To help insure a safe and fraud-free environment within our site we have in place the following guidelines that will help keep you safe online;

1. We require that all deposits be made using a Credit card for the maximum amount you wish to bid on a single item. For customers that are unable to make a Deposit using a Credit card we also offer Direct Bank transfers as a Payment and Deposit option. ( Please be aware that Bank transfers may take additional days for processing by your bank so please plan accordingly)

2. Deposits are held for 13 days to allow for arrival of item(s) to our office and ready for shipping to you, therefore if you wish to bid on another item you must make a new deposit for the new item you wish to bid or shop for. After 13 days, your deposit will once again be available to use for bidding. (We know is a pain, but we are the most trusted Bidding and Shopping site on the web so we want to keep you safe for a long time to come, we are sure you'll understand.)

3. After a successfully bidding on an item you are required to pay for the item within 48 hours of the item's auction closing time, if you can not pay in time for that item because you are not near a computer or just don't have the time to do so you need not worry as we will use the deposit amount as a payment form to cover the items cost.

4. After a period of 20 days any amount left over from your deposit will be refunded to your account automatically by our system, if you would like to have your deposit refunded before the 20 day waiting period please follow these 2 easy steps; 1. Log in to your account 2. Click on the “Process withdrawal” button and your refund will be sent to your credit card. Refunds will take approximately 2-3 business day, but may take longer depending on your financial institution, if you have paid via a bank transfer please let us know so that we can take the necessary steps to apply the refund to your account by contacting us directly

We accept most domestic and international credit cards for payments and deposits, such as VISA® MasterCard® and JCB® for your convenience. FROM JAPAN® LTD uses 3D credit card verification, if your credit card does not have 3D credit card verification or do not know if it is used please check with your financial institution for more details on 3D card verification. Please note that all information must be accurate and reflect your billing information on your credit card as this is used to verify your transactions, if you provide us with incorrect information you will not be able to use our service and there may be a processing fee of 5% that may be charged to us by your credit card which you will be required to pay before the items are sent to you if applicable.

We use PayPal as a method of payment for shopping and bidding payments, but not deposits. To use PayPal you must be a PayPal member and you can sign up to PayPal on their site www.paypal.com or by using the PayPal link by clicking here if you have questions using this service feel free to contact us.

For your protection and ours, we have established a set of ground rules.

ONE FJP point is equal to 1 yen which can be saved or used to pay for any of FROM JAPAN® LTD services, or used as a deposit for bidding. Please note: At this time, we are not able to combine points from different accounts.

ONE FJP point is equal to 1 yen which can be saved or used to pay for any of FROM JAPAN® LTD services, but cannot be used as a deposit for bidding. Please note: At this time, we are not able to combine points from different accounts.

For the convenience of our international customers that would like to pay using a bank transfer we will convert your bank transfer money to FJP points to use for our shopping, bidding or personal shopping, shipping and other services available at FROM JAPAN® LTD which will equal the amount that you have transfer to our bank account.

For example if you transfer 1,000yen you will get 1,000 FJP points into your account (rounded off to the nearest yen) to use for our services. Please note that international bank transfer fees will be your responsibility, any FJP points remaining on your account can not be exchanged for cash and will not be refunded after closing your account, you can however continue to use them for any of our services.

Bank Name:Bank of Tokyo Mitsubishi UFJ

Branch:Kojimachi Branch

Swift Code:BOTKJPJT

Account No.:5229170

Account:Saving

Account name:FROM JAPAN LIMITED

*You will bear the bank transfer fee charged by your bank and our bank.

*Only the integer amount in Japanese Yen will be converted to your FJP account.

*FJP points are available in FROMJAPAN only.