| 1. | We cannot guarantee the truthfulness, accuracy, usefulness, reliability, or legality of information about Sellers, the transaction conducted by Sellers, the products sold, the service and the information on the website as well as the personal information of the Sellers, or whether they infringe the rights of third parties. |
| 2. | In no event will we be liable to you or anyone else for any loss incurred by system interruption, delay, suspension or data loss, or loss caused by illegal data access, as well as any loss caused by other services provided by this website. |
| 3. | We do not guarantee that e-mails sent by or through our website, server or domain name are free of viruses. |
| 4. | We cannot be held responsible for any information or advice we provide to you. |
| 5. | We are not liable for the loss incurred by violation of these Terms and Conditions. |
| 6. | There may be country specific duties and taxes imposed on your bid that are not reflected in our prices. You are fully responsible for any tax and duties chargeable by your local government on goods purchased from us. Please check with your local customs office for further details. |
| 7. | If the destination country requires an import license or other permit for import of the merchandise, it is your responsibility to obtain such a license or permit at your own expense. |
| 8. | We are not liable for any fraudulent activities related with our transaction. If the seller who does not send us the products even though we paid Final winning price and etc , we normally does not charge our commission for this case to member. But member should bear and pay all invoiced charge plus System usage fee 5%. |
| 9. | When we process the packing and shipping affairs,we won't amend the value in the label due to the limit of Japanese laws. |
| 10. | When we process the packing and shipping affairs,the items are possible to be divided into several packages if oversized item exceeds the limit of shipping method though they have been combined together. |
| 11. | If an item is specified to send to a Japan local address, members are required to pay 5% of the total charges as an additioanl fee. But if you used PayPal to make the payment, your items can only be shipped to your registered address with PayPal. |
| 12. | If members use our service to buy "web money", we will also charge you 5% extra fee. |
| 13. | Because the fraud usage of credit card is increasing,we will inquire an authorization number from members if we receive a request from our credit card company. The card holder can get that number simply only if contact the credit card company. Please note that we will dispose of the item without notice if we cannot receive a correct authorization number within 10 days. |
| 14. | In different countries import restrictions may exist.Please contact your country's relevant department for details before you make a purchase via our service. Please note we are not liable for any loss arising from your failure to comply with these terms. In such a case,we are not able to cancel your orde as well. |
| 15. | From December 2009, Japan made some changes for the shipping regulations for the items containing lithium battery, so all the lithium batteries cannot be shipped out of Japan directly. If you have bought the items containing lithium battery, we need to take the battery out before shipping for you. The lithium batteries taken out from the items will be dispoed of directly if members don't have special instructions. |
| 16. | When release deposit or issue refund for the payment of charge 1 and charge 2 paid by credit card or PayPal, we are not responsible for the balance incurred by the fluctuations in foreign exchange rate. |
| 17. | After bidding on a Yahoo auction item, even if you received the notification that you failed the bid, there is still a possibility to win that item finally due to the changes between the seller and the winner. In this case, member is required to buy the item at the final winning bid. |
| 18. | Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller and don't provide them to members. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller as important documentation and don't provide them to members. |
| 19. | When packing your item(s), we will use new cardboard box which costs 500 yen if we don't have appropriate used box. This fee will be charged at charge 2 payment as excess charge. |
| 20. | Even if the quantity of your winning item or shopping order is more than 2 pieces, we can only ship them to one shipping address. |
| 21. | Charge 2 payment form will be available for one week. If you don't make the payment in the stated period, we reserve the right to deduct the payment from your card directly or dispose of your item(s). |
| 22. | In case we purchased incorrect item(s) by mistake, we refund charge 1 and charge 2 payment. If the item(s) have been delivered to you already, we will compensate the overseas shipping when returning the item(s) back to Japan and convert that to member's account as FJ points. Please note that we don't compensate other expenses incurred. |
| 23. | Items will be packed and handled as to FROMJAPAN's regulations. We don't accept the detailed packing instructions for every single item. |
| 24. | Members are recommended to provide the correct Item name, Item picture and Individual item URL, and these 3 descriptions should be identical to each other. We are not responsible in case we bought the incorrect item(s) due to the description shortage or the description discrepancy. |
| 25. | Please note that we don’t offer the proxy shopping service for ADULT GOODS. If you are not sure whether your desired item(s) belongs to adult goods,please be sure to contact us in advance. We reserve the right to explain and dispose for these order(s) and don’t refund for the order(s) submitted without prior confirmation. |
| 26. | Regarding the orders that need to be paid at the convenience store or post office, additional 1000 yen commission fee will apply. If you have any questions on this matter, please be sure to contact us before bidding or paying the charge 1 payment. |
| 27. | If members want to change the shipment after receiving the charge 2 payment form, extra 2000 yen repacking fee is required. |
| 28. | We have 7 Yahoo Japan auctions IDs fromjapanlimitedcom, fromjapanbidders, fromjapanbidding, buytheall, jahk2010, aomi2011 and fromjapancojp. When there are problems with the system of Yahoo Japan auctions, the bidding ID received negative feedbacks or is being used by our other member, our real time bidding system will change to use another ID to bid automatically. Please note that the items won under different IDs cannot be combined even if they are from same seller and won on the same day. |
| 29. |
The following items are prohibited to be exported due to the related restrictions of Japan customs. Please be sure to confirm them carefully before ordering. We don't accept the cancellation and refund request for those items.
| ● | Adult goods | ● | Drugs | ● | Psychopharmaceuticals |
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| ● | Uranium | ● | Plutonium | ● | Thorium |
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| ● | Nuclear Waste | ● | Mercury | ● | Battery |
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| ● | Chloroform | ● | Pesticides | ● | Living Animals |
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| ● | Wild animals, plants and their products in violation of CITES (Washington Convention) | ● | Bleach | ● | Peroxides, Oxidizing agents |
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| ● | Small personal oxygen generator | ● | Fire Extinguishers | ● | Aqualung |
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| ● | Spray Dust | ● | Enriched Oxygen | ● | Helium Gas |
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| ● | Camping Gas | ● | Butane Gas | ● | Butane Lighter Fuel |
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| ● | Matches | ● | Oil Lighter | ● | Lighter Fuel |
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| ● | Paint | ● | Fiammable Liquids | ● | Obscene Articles |
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| ● | Fireworks | ● | Firecrackers | ● | Ammunition |
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| ● | Diamonds (including rough and fabricated diamonds) | ● | Drug Paraphanelia | ● | Livestock Feed |
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| ● | Chlorofluorocarbon | ● | Counterfeit, altered or fake currency | ● | Postage stamps and fiscal stamp |
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| ● | Official letter | ● | National Treasures | ● | Important Cultural Property |
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| ● | Art, etc. | ● | Pirated CDs/DVDs/Software | ● | Product with an undeterminable origin |
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| ● | Lottery | ● | Air Gun | ● | Fake Sword |
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| ● | Lithium-metal batteries | ● | Lithium-ion batteries | ● | Products with aforementioned built-in batteries |
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| ● | Perfume | | | | |
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