Please take a few minutes to read the Cautionary Notes before placing bids using the FROM JAPAN website (hereinafter referred to as “the Site”), which shall include all web pages of the FROM JAPAN.
Website but excludes all hyperlinks, content links and frame links to other sites. These Cautionary Notes govern the use of the Site. By visiting and using service from the Site, you accept these Cautionary Notes. We may from time to time change the Site, the policies and these Precautions without prior notice, Your use of the Site following any such change constitutes your agreement to follow and be bound by the change.
The following products are not available at Yahoo!® JAPAN AUCTIONS: large-sized products such as automobiles and real estate, extremely expensive items (above 300,000 yen), items that are subject to export restraints, illegal goods and goods that we cannot acquire.
|1.||We cannot guarantee the truthfulness, accuracy, usefulness, reliability, or legality of information about Sellers, the transaction conducted by Sellers, the products sold, the service and the information on the website as well as the personal information of the Sellers, or whether they infringe the rights of third parties. |
|2.||In no event will we be liable to you or anyone else for any loss incurred by system interruption, delay, suspension or data loss, or loss caused by illegal data access, as well as any loss caused by other services provided by this website. |
|3.||We do not guarantee that e-mails sent by or through our website, server or domain name are free of viruses.|
|4.||We cannot be held responsible for any information or advice we provide to you. |
|5.||We are not liable for the loss incurred by violation of these Terms and Conditions. |
|6.||There may be country specific duties and taxes imposed on your bid that are not reflected in our prices. You are fully responsible for any tax and duties chargeable by your local government on goods purchased from us. Please check with your local customs office for further details. |
|7.||If the destination country requires an import license or other permit for import of the merchandise, it is your responsibility to obtain such a license or permit at your own expense.|
|8.||We are not liable for any fraudulent activities related with our transaction. If the seller who does not send us the products even though we paid Final winning price and etc , we normally does not charge our commission for this case to member. But member should bear and pay all invoiced charge plus System usage fee 5%.|
|9.||When we process the packing and shipping affairs,we won't amend the value in the label due to the limit of Japanese laws.|
|10.||When we process the packing and shipping affairs,the items are possible to be divided into several packages if oversized item exceeds the limit of shipping method though they have been combined together.|
|11.||If an item is specified to send to a local Japanese address, members are required to pay 5% of the total charges as an additioanl fee. But if you used PayPal to make the payment, your items can only be shipped to your registered address with PayPal.|
|12.||We do not offer a service where we can write reviews for items. For items which have the option to write a review upon which a reward will be given, we will select the option to not write the review. As such, any rewards such as free shipping or discount, etc which may be received for writing a review, cannot be applied to these items.|
|13.||Because the fraud usage of credit card is increasing,we will inquire an authorization number from members if we receive a request from our credit card company. The card holder can get that number simply only if contact the credit card company. Please note that we will dispose of the item without notice if we cannot receive a correct authorization number within 10 days.|
|14.||In different countries import restrictions may exist.Please contact your country's relevant department for details before you make a purchase via our service. Please note we are not liable for any loss arising from your failure to comply with these terms. In such a case,we are not able to cancel your orde as well.|
It is only possible to send items containing lithium ion batteries to certain countries. Before bidding on items containing lithium ion batteries, please check whether they can or cannot be sent to your country. We cannot be held responsible if it is not possible for such items to be sent to your country after winning or purchasing the item.|
For the sending of lithium batteries to be possible in any case, the battery must be inside and connected to the main item, it can not be seperate. As such there are times when we shall have to open an item up to check this is done properly. If you do not want us to open the item, then please let us know in advance.
If you are purchasing an item with a lithioum battery, then please email us with the item number so we can ensure the item is dispatched correctly. There are occasions when an item will be returned to us if the battery is not properly connected to the item. We are unable to take responsiblity for any losses in time or delivery payment in such cases.
|16.||When release deposit or issue refund for the payment of charge 1 and charge 2 paid by credit card or PayPal, we are not responsible for the balance incurred by the fluctuations in foreign exchange rate.|
|17.||After bidding on a Yahoo auction item, even if you received the notification that you failed the bid, there is still a possibility to win that item finally due to the changes between the seller and the winner. In this case, member is required to buy the item at the final winning bid.|
|18.||Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller and don't provide them to members. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller as important documentation and don't provide them to members.|
|19.||When packing your item(s), we will use new cardboard box which costs 500 yen if we don't have appropriate used box. This fee will be charged at charge 2 payment as excess charge. (For larger items, there are times when the price of using a new box may be over 500 Yen)|
|20.||Even if the quantity of your winning item or shopping order is more than 2 pieces, we can only ship them to one shipping address.|
|21.||The charge 2 payment limit for this is 3 days as such payment is required within this time. From the 4th day since the charge 2 form has been sent, a fee of 100 Yen per item, per day shall be charged and added to your charge 2 payment.(Large items may incur an additional fee.) If we do not receive your charge 2 payment within 30 days of your charge 2 form being sent to you, we shall automatically withdraw the payment from your credit card, FJ points account or deposit. If we are unable to make this withdrawal, then we shall dispose of you items without further notice, refund or compensation.|
|22.||In case we purchased incorrect item(s) by mistake, we refund charge 1 and charge 2 payment. If the item(s) have been delivered to you already, we will compensate the overseas shipping when returning the item(s) back to Japan and convert that to member's account as FJ points. Please note that we don't compensate other expenses incurred.|
|23.||We reserve the right to interpret the use of the points awarded by stores or at auction, which are earned on purchases made through our website.|
|24.||Items will be packed and handled as to FROM JAPAN's regulations. We don't accept the detailed packing instructions for every single item.|
|25.||Members are recommended to provide the correct Item name, Item picture and Individual item URL, and these 3 descriptions should be identical to each other. We are not responsible in case we bought the incorrect item(s) due to the description shortage or the description discrepancy.|
|26.||Please note that we don’t offer the proxy shopping service for ADULT GOODS. If you are not sure whether your desired item(s) belongs to adult goods,please be sure to contact us in advance. We reserve the right to explain and dispose for these order(s) and don’t refund for the order(s) submitted without prior confirmation.|
|27.||Regarding the orders that need to be paid at the convenience store or post office, additional 1000 yen commission fee will apply. If you have any questions on this matter, please be sure to contact us before bidding or paying the charge 1 payment.|
|28.||If members want to change the shipment after receiving the charge 2 payment form, extra 2000 yen repacking fee is required.|
|29.||We have 7 Yahoo Japan auctions IDs fromjapanbidding, fromjapanbidders, fromjapancojp, aomi2011, kasiwajapan2004, koujimachi2013 and fromjapanlimitedcom. When there are problems with the system of Yahoo Japan auctions, the bidding ID received negative feedbacks or is being used by our other member, our real time bidding system will change to use another ID to bid automatically. Please note that the items won under different IDs cannot be combined even if they are from same seller and won on the same day.|
|30.||All orders placed through the FROM JAPAN website are made under the company directors name. As a result, when purchasing products such as concert tickets, entry passes, etc,which require a customers name to be printed, FROM JAPAN are unable to change this name to the purchasing customers name. Additionally, as we at FROM JAPAN are unable to provide proof of identification there is the possibility of a ticket becoming invalid as you will be unable to provide proof of identity which matches the name written on the purchased product. As such, before purchasing please confirm whether proof of identification is necessary. FROM JAPAN cannot take any responsibility for items which may become invalid due to identification problems and as a result cannot offer a refund.|
When ordering items from Yahoo Auctions through our bidding system, the name under which the items are purchased will be the original purchaser of the item. Except for when the seller is offering a service where they will change the name on the order to that of a 3rd party name, generally the name will remain as that of the original purchaser .|
With ticket items there is a chance that if you are unable to provide identification matching the name which is on the ticket, your ticket may become invalid. Before purchasing the item, please be sure to check whether the item is one which requires ID to be shown in order to be used. In the case that the seller is offering to lend ID, or a copy of their ID in order to enter the venue, as we are unable to take responsibility for the loss of such items, we are unable to accept such offers from the seller for handing over of personal identification. As such, please take this into account before bidding.
In the event that your ticket does becomes invalidated, we are unable to take responsibility for this. Please understand that we shall not be able to offer any compensation or refund in such cases.
|32.||The purchase of Web Money, Electronic Tickets, Electronic Entrance tickets, etc is limited to customers who pay using From Japan points only. If another payment method is used, we can only send the ticket or charge code via post and we are unable to provide you with your ticket or charge code in advance. When purchasing intangible items such as Web Money, Electronic Tickets and Electronic entrance tickets, etc, please only purchase the item after confirming with us on how you need to pay in order to receive the item. In addition, please be aware that we cannot gurantee that your ticket or charge code will arrive to you within the use-by period. Items that do not need physically sending via post, will also incur an additional 5% fee ontop of the total payment.|
|33.||In the case that you discover a problem with your item in the state that it was delivered to you from within 7 days of the item arrival, we shall organise contact, repair or exchange of an item with the seller for free. If such repairs or exchanges require the item to be sent back to Japan and then returned to you, associated shipping fees shall be payable by you and not From Japan. However, we shall not charge for the contact made with the seller to organise this. In the case that over 7 days has passed since the arrival of the item, we shall have to charge a 1000 Yen fee for such a negotiation service with the seller. If the item was not purchased through From Japan, then we shall charge 1500 Yen for this service. Please also be aware that as this is by its nature a "Negotiation" service, we are unable to guarantee whether the negotiations will be successful. In the case that, we are unable to get a positive response from the seller and they are unable to help us, we are unable to refund the Negotiation service fee. |
|34.||For items purchased using our service, in the case that due to a mistake on our part, which means we are directly responsible for any losses incurred, for auction items, we shall reimburse the customer who purchased the item half of the price of the winning auction price up to a limit for 50,000 Yen. In the case of other shopping items, we shall reimburse half of the items purchase price up to a limit for 50,000 Yen. If this reimbursement cannot be exactly divided, the lower side of the decimal value shall be reimbursed.|
The following items are prohibited to be exported due to the related restrictions of Japan customs. Please be sure to confirm them carefully before ordering. We don't accept the cancellation and refund request for those items.
|●||Wild animals, plants and their products in violation of CITES (Washington Convention)||●||Bleach||●||Peroxides, Oxidizing agents|
|●||Small personal oxygen generator||●||Fire Extinguishers||●||Aqualung|
|●||Spray Dust||●||Enriched Oxygen||●||Helium Gas|
|●||Camping Gas||●||Butane Gas||●||Butane Lighter Fuel|
|●||Matches||●||Oil Lighter||●||Lighter Fuel|
|●||Paint||●||Fiammable Liquids||●||Obscene Articles|
|●||Diamonds (including rough and fabricated diamonds)||●||Drug Paraphanelia||●||Livestock Feed|
|●||Chlorofluorocarbon||●||Counterfeit, altered or fake currency||●||Postage stamps and fiscal stamp|
|●||Official letter||●||National Treasures||●||Important Cultural Property|
|●||Art, etc.||●||Pirated CDs/DVDs/Software||●||Product with an undeterminable origin|
|●||Lottery||●||Air Gun||●||Fake Sword|
|●||Lithium-metal batteries (Limited to certain countries)||●||Lithium-ion batteries (Limited to certain countries)||●||Products with aforementioned built-in batteries (Limited to certain countries)|
|●||Perfume||●||Tobacco/Cigarette||●||Plants, Bonsai etc.|
|●||Nail Varnish|| || || || |
There are other regulations about how to use this website. You have to accept the terms and conditions before using this website. You are expected to read these carefully and to be bound by them.
The following are prohibited when using this website. Such actions will result in cancellation of the transaction and refusal to conduct transactions in the future. FROM JAPAN also requires customers to compensate the company for any losses incurred.
|1.||Infringement of the rights and good name of this website, other customers, the Sellers or any third party; |
|2.||Biding of products that you don’t want or don’t intend to pay for, biding in the name of others, inputting false information; and all illegal conduct; |
|3.||Violation of laws or regulations;|
|4.||Violation of any of our regulations.|
Prohibited items to Bid
Car, Car engine, Car body, Items that includes oil, Ship, Living nature, real estate, Pornography items, Items that we prohibited by Law.
*Please note that if you win these prohibited items, you will be charged 10000yen penalty and the Charge 1.
We will protect your privacy and personal information as much as possible. We promise not to disclose your details you provide to use this website to any third party without your consent except under the following circumstances|
|1.||When required by law.|
|2.||When we deem it necessary in order to protect the rights, good name, or credit of other customers, Sellers at Yahoo!® JAPAN AUCTIONS,s or any third party; |
|3.|| We have used SSL technology (Secure Sockets Layer) for transmission of credit card numbers to prevent other people from obtaining this information.|
We reserve the right to amend or discontinue all or part of the service on this website.