How do I use this shopping service (non-Yahoo Japan Auction)?
Login to our website and go to MY ACCOUNT, click under the ‘Shopping service’ tab. You will find the order form for our shopping service. Fill out the order form, you will then find a link to upload the image of the item so that we may identify it correctly.
How do I cancel an order?
If you do not proceed with a payment following our email containing the amount owned within 1 week, your order will automatically be deleted from the list.
What should I do if the item bought does not arrive within the estimated time?
Please notify us immediately and we will contact the store directly, some stores may take a little longer than others, but we can help speed up the process.
What happens if I pay for my item(s) on “Charge1”, but the item(s) is sold out?
Some of the items are limited edition items or the store's items get sold out very quickly therefore try to submit the payment for “Charge 1” as soon as possible so that we may process your order quickly, in the case that we can not get your item you will receive a full refund.
Can I continue to use the product link after the 1-week expiration date?
Orders are valid for only one week after they have been placed therefore you will need to fill out the form once again.
What should I do when the estimate I receive is not for the item ordered?
DO NOT, I repeat DO NOT proceed with “Charge 1” payment as this might be an error in the link we received so be sure to notify us of the problem. Please note: Whenever possible upload an image of the item so this does not occur in future orders.
After the item(s) have been purchase we will handle all the details for you, if you should have any special requests or additional merchandise from the store please contact us immediately if you wait too long it will impossible for us to fulfill those requests.
We will make a bank transfer to the seller within 2 business days from the date you make your order, but we can not guarantee when the item will be deliver. Please inform us if you would like to place a RUSH ORDERon your items so that we can contact the seller ahead of time.
When we receive the item(s) from the seller, we will not open the packing unless the packaging is damaged and we feel the items will be damage on shipping, if this is the case we will add 500yen for packing supplies to your SH charges. This will only be done if we feel the box is extremely damaged.
If the item(s) are sold out after placing the order, we will give you a full refund.
If the auction is fraudulent you will be asked to pay the item's bidding price other charges such as commissions will be our responsibility.
- If you find any defects, missing parts or the item is not as described in the original store please contact us immediately.
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