We've completely revamped our service!

Commission Fee: GONE | System Usage Fee: GONE | Selectable Plans

What's changing?

Point 1

Our commission and system usage fees are now GONE!

We've completely revamped our payment structure!
Orders with our new payment system will have NO commission fee and NO system usage fees.
No matter how expensive your items are, we won't charge any commission fees!

Plan fees will be charged separately.

Commission

System Usage Fee

Point 2

NEW Purchasing Plans!

Select one of our 2 plans to go with your order or bid at the time of payment.

Buyer Protection Plan

Recommended!
Plan fee: 700 yen/order

* 700 yen/order no matter how many items!

Our own original insurance plan for peace of mind when shopping with FROM JAPAN.

We'll make sure your orders get to you safely from start to finish.
In the case that any problems arise with your item, we will fully refund, return, or exchange your item.

We do not provide compensation for Customs taxes

Domestic Insurance

Guaranteed shipped to our warehouse or your money back!

Check Service

Confirmation that your item arrives just as ordered!

International Insurance

Full compensation if your shipment is lost or broken!

Basic Forwarding Plan

Plan fee: 300 yen/order

* 300 yen/order no matter how many items!

A light plan to have your orders simply forwarded to you from our distribution center as they arrive.

If orders are lost, do not arrive, or arrive incomplete or damaged, we cannot provide any assistance for a refund, exchange, or return of items purchased. If you wish to have your items insured, please select the Buyer Protection Plan.

For orders placed before November 1, 2016 with our "extra secure" packing service selected, you can still apply insurance to your orders.
If you wish to have your items packed with our "extra secure" packing service, please contact our customer service department.

Due to the implementation of these new plans, the following services are being discontinued:
1. Extra secure packing/lightweight packing
2. Insurance options for international shipments
3. Keeping the seller's original packaging
4. Special handling for tickets

Point 3

Consolidation Service

We can consolidate your orders for international shipment.
Combine any of your items to save on shipping costs, regardless of your selected plan!
Our consolidation fee is 500 yen per shipment group, regardless of the number of packages!

See more details >>

Point 4

Shipping Instructions

You are now able to instruct your items for shipment only after they have arrived at our warehouse.
Please wait until the items you have purchased are shipped and arrive at our distribution center.
You will be notified via email when your items arrive.
Additionally, in the case of a shipment cancellation or repacking, our repacking fee has gone down from 2,000 yen to 1,500 yen.

Point 5

Payment Fee

We're changing how domestic bank transaction fees are charged.
Bank transfer fees will now be charged at a flat rate of 200 yen.
If we can pay for your order using a credit card, the payment fee is free!
Excluding sites which charge fees to use credit cards, we will use a credit card whenever possible.

Regardless of the payment method, items won from Yahoo! Auctions will incur a 200 yen payment fee per auction.

See more details >>

Point 6

Prohibited Item Alert System (Beta)

If our alert system detects that an item is classified as prohibited from international shipping, our site will notify you before you can purchase.
Shop with ease of mind, our alert system will notify you if an item can't be shipped internationally.

Our alert system is a support feature, and is not guaranteed to notify you for all prohibited items. Please confirm details regarding prohibited items in your own country or by contacting our customer support.

See more details >>

Point 7

Discontinuation of Point Rewards

Along with the implementation of our new fees, we are discontinuing our (0.1%) point reward system.
We sincerely appreciate your understanding.

Pricing Simulation

Example:
Purchasing a Moon phase pocket watch necklace from Yahoo! Auctions for 28,000 yen with the Basic Forwarding Plan, shipping to the United States.

Moon phase pocket watch necklace

Product Details:
Weight: 0.3 kg
Length: 25 cm
Width: 18 cm
Height: 14 cm

Charge 1

Item Price

28,000 yen

Charge 2

Plan Pricing (Basic Forwarding Plan)

300 yen

Domestic Shipping

300 yen

Payment Fee

200 yen

International Shipping (EMS)

2,000 yen


Total Cost

30,800 yen

Example:
Purchasing a G-Shock GW-9400-BJ-1JF from Amazon for 30,000 yen with the Basic Forwarding Plan, shipping to the United States.

G-shock GW-9400BJ-1JF

Product Details:
Weight: 0.5 kg
Length: 25 cm
Width: 16 cm
Height: 15 cm

Charge 1

Item Price

30,000 yen

Charge 2

Plan Pricing (Basic Forwarding Plan)

300 yen

Domestic Shipping

0 yen

Payment Fee

0 yen

International Shipping (EMS)

2,000 yen


Total Cost

32,300 yen

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