Exchange Rate (Reference Only): You can use the current exchange rate shown as a reference price when placing your order. Please take into account that the exchange rate may differ with the exchange rate used by your financial institution when you are charged.
We cannot be held responsible for the differences in price between the reference rate we have shown and the rate which your financial institution uses.

Japan Time: (JP)

FROM JAPAN Auction & Shopping Proxy Service

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Act on Specified Commercial Transactions

Sales business operator

FROM JAPAN Co., Ltd.

General Operations Manager

Tomohiro Kuno

Address

THE WALL 7F, 2-1-5 Shinkawa, Chuo-ku, Tokyo 104-0033 JAPAN

Contact Information

Telephone: 03-6262-8722
From outside Japan: +81-3-6262-8722

Business hours and holidays

Operating hours: 9 AM - 6 PM (JST)
*Not including weekends and holidays

Sales Price

Displayed on each product details page

Shipping and Additional Surcharges

Plan fee
Consolidation fee
Payment fee
Domestic shipping
International shipping
Other additional surcharges (if necessary)

Payment methods

Credit card
PayPal
FJ Points

Payment Period

Costs are split into two payments: Charge 1 and Charge 2
Charge 1: Paid for at the time of ordering or winning an item and includes the item cost.
Charge 2: Paid for after item arrival at our distribution center, and includes the plan fee, consolidation fee, domestic shipping, international shipping, payment fee, and additional fees if deemed necessary.

Shipping time for orders

Upon confirmation of the Charge 2 payment, we will promptly ship your item out.

Returns

Due to the nature of products purchased as a general rule, we are unable to offer returns on purchases made.

In the case of damage or flawed items

Please contact us within 7 days of package arrival via info@fromjapan.co.jp.

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