Terms and Conditions

Article 1:(Definition)

The following terms are defined as stated:

“Member” refers to individuals that acknowledge the Terms and Conditions and have registered to become a member.
“We” refers to FROM JAPAN Limited. (hereinafter referred to as “we”);
“Service” refers to the transaction service we provide for customers.
“Transaction” refers to the buying and selling of items by members through this website.
“Sellers” refer to the Yahoo!R JAPAN AUCTIONS sellers.
“Terms and Conditions, etc.” refers to these Terms and Conditions and Cautionary Notes when using this website.

Article 2:(FROM JAPAN member)

Members cannot transfer or lend their member status and benefits enjoyed of using this website.

Article 3:(Terms and Conditions)


The following terms and conditions are applicable to all members. All members are required to follow these terms and conditions.


Our terms and conditions are in accordance with Japanese law. As such, our terms and conditions have been interpreted based upon Japanese law and so the interpretation of laws from other countries do not impact upon these terms and conditions.


Any court proceedings concerning our terms and conditions shall be resolved by the Tokyo District Court or the Tokyo Small Claims Court as the agreed exclusive jurisdiction.

Article 4:(Member registration)

Member requirements

Individuals who accept these Terms and Conditions and apply for membership will become a member on completion of the required registration formalities, which must be completed by the member himself or herself. Acting on behalf of a third party is not permitted. Application requests from those who have been disqualified before or are not deemed to meet membership requirements may be refused.

Input of member information

To register, type the required information in the spaces provided. Be sure to read the Cautionary Notes before registering.

Possesion of multiple accounts is prohibited.

As per FROM JAPAN rules, Members are only eligible for one account per person.

Article 5:(User ID and password management)

The user ID and password are to be safeguarded by users themselves and changed periodically for safety reasons. The user is deemed to be the person with the corresponding user ID if both the user ID and password are consistent with those registered and are verified by specified methods. We are not liable for loss sustained from fraudulent or illegal use of someone else’s user ID or password.

Article 6:(Modification of registered information

Please go to Mypage to amend registered information. We cannot be held responsible for losses incurred that are attributable to the user's failure to carry out correct procedures. Transactions conducted before amendment will be carried out according to the old information.

Article 7:(Membership cancellation)

Please go to Mypage to cancel your membership.

Article 8:(Disclaimer)


We cannot guarantee the truthfulness, accuracy, usefulness, reliability, or legality of information about Sellers, the transaction conducted by Sellers, the products sold, the service and the information on the website as well as the personal information of the Sellers, or whether they infringe the rights of third parties.


In no event will we be liable to you or anyone else for any loss incurred by system interruption, delay, suspension or data loss, or loss caused by illegal data access, as well as any loss caused by other services provided by this website.


We do not guarantee that e-mails sent by or through our website, server or domain name are free of viruses.


We cannot be held responsible for any information or advice we provide to you.


We are not liable for the loss incurred by violation of these Terms and Conditions.


There may be country specific duties and taxes imposed on your bid that are not reflected in our prices. As we, From Japan Limited, are unable to partake in the clearing of items through customs in your country, in the case that your items require additional documentation, or additional tax and duties are required, you are fully responsible for providing such documents and import related payments. For details regarding requirements of importing your items, please contact your local customs office.


If the destination country requires an import license or other permit for import of the merchandise, it is your responsibility to obtain such a license or permit at your own expense.


We are not liable for any fraudulent activities related with our transaction. If the seller who does not send us the products even though we paid Final winning price and etc., we normally does not charge our commission for this case to member. But member should bear and pay all invoiced charge plus System usage fee 5%.


When we process the packing and shipping affairs,we won't amend the value in the label due to the limit of Japanese laws.


When we process the packing and shipping affairs, the items are possible to be divided into several packages if oversized item exceeds the limit of shipping method though they have been combined together.


All items purchased through us shall first be sent to our warehouse before being sent to you. We are not able to ship items directly from the seller to your address.
If an item is specified to send to a local Japanese address, members are required to pay 8% of the total charges as an additioanl fee. But if you used PayPal to make the payment, your items can only be shipped to your registered address with PayPal.


We do not offer a service where we can write reviews for items. For items which have the option to write a review upon which a reward will be given, we will select the option to not write the review. As such, any rewards such as free shipping or discount, etc. which may be received for writing a review, cannot be applied to these items.


Because the fraud usage of credit card is increasing, we will inquire an authorization number from members if we receive a request from our credit card company. The card holder can get that number simply only if contact the credit card company. Please note that we will dispose of the item without notice if we cannot receive a correct authorization number within 10 days.


In different countries import restrictions may exist. Please contact your country's relevant department for details before you make a purchase via our service. Please note we are not liable for any loss arising from your failure to comply with these terms. In such a case,we are not able to cancel your orde as well.


It is only possible to send items containing lithium ion batteries to certain countries. Before bidding on items containing lithium ion batteries, please check whether they can or cannot be sent to your country. We cannot be held responsible if it is not possible for such items to be sent to your country after winning or purchasing the item.
For the sending of lithium batteries to be possible in any case, the battery must be inside and connected to the main item, it can not be seperate. As such there are times when we shall have to open an item up to check this is done properly. If you do not want us to open the item, then please let us know in advance.
If you are purchasing an item with a lithioum battery, then please email us with the item number so we can ensure the item is dispatched correctly. There are occasions when an item will be returned to us if the battery is not properly connected to the item. We are unable to take responsiblity for any losses in time or delivery payment in such cases.


When release deposit or issue refund for the payment of charge 1 and charge 2 paid by credit card or PayPal, we are not responsible for the balance incurred by the fluctuations in foreign exchange rate.


After bidding on a Yahoo auction item, even if you received the notification that you failed the bid, there is still a possibility to win that item finally due to the changes between the seller and the winner. In this case, member is required to buy the item at the final winning bid.


Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller and don't provide them to members. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller as important documentation and don't provide them to members.


For users who wish to have specialized packaging ordered for oversize or irregular shaped items, special made-to-order packaging will incur additional packaging fees.


Even if the quantity of your winning item or shopping order is more than 2 pieces, we can only ship them to one shipping address.


The charge 2 payment limit for this is 3 days as such payment is required within this time. From the 4th day since the charge 2 form has been sent, a fee of 100 Yen per item, per day shall be charged and added to your charge 2 payment. (Large items may incur an additional fee.) If we do not receive your charge 2 payment within 30 days of your charge 2 form being sent to you, we shall automatically withdraw the payment from your credit card, FJ points account or deposit. If we are unable to make this withdrawal, then we shall dispose of you items without further notice, refund or compensation.


In case we purchased incorrect item(s) by mistake, we refund charge 1 and charge 2 payment. If the item(s) have been delivered to you already, we will compensate the overseas shipping when returning the item(s) back to Japan and convert that to member's account as FJ points. Please note that we don't compensate other expenses incurred.


We reserve the right to interpret the use of the points awarded by stores or at auction, which are earned on purchases made through our website.


Items will be packed and handled as to FROM JAPAN's regulations. We don't accept the detailed packing instructions for every single item.


Members are recommended to provide the correct Item name, Item picture and Individual item URL, and these 3 descriptions should be identical to each other. We are not responsible in case we bought the incorrect item(s) due to the description shortage or the description discrepancy.


Please note that we don’t offer the proxy shopping service for ADULT GOODS. If you are not sure whether your desired item(s) belongs to adult goods, please be sure to contact us in advance. We reserve the right to explain and dispose for these order(s) and don’t refund for the order(s) submitted without prior confirmation.


Regarding the orders that need to be paid at the convenience store or post office, additional 1,000 yen commission fee will apply. If you have any questions on this matter, please be sure to contact us before bidding or paying the charge 1 payment.


If members want to change the shipment after receiving the charge 2 payment form, extra 2,000 yen repacking fee is required.


We have 12 Yahoo Japan auctions IDs fromjapanbidpro, fromjapanspring, fromjapancojp, fromjapanbeck, dream_8061, baby_7565, alice_5061, moment_9061, item_8026, hot_2939, fromjapanlimitedcom and fromjapanbidding. When there are problems with the system of Yahoo Japan auctions, the bidding ID received negative feedbacks or is being used by our other member, our real time bidding system will change to use another ID to bid automatically. Please note that the items won under different IDs cannot be combined even if they are from same seller and won on the same day.


All orders placed through the FROM JAPAN website are made under the company directors name. As a result, when purchasing products such as concert tickets, entry passes, etc., which require a customers name to be printed, FROM JAPAN are unable to change this name to the purchasing customers name. Additionally, as we at FROM JAPAN are unable to provide proof of identification there is the possibility of a ticket becoming invalid as you will be unable to provide proof of identity which matches the name written on the purchased product. As such, before purchasing please confirm whether proof of identification is necessary. FROM JAPAN cannot take any responsibility for items which may become invalid due to identification problems and as a result cannot offer a refund.


When ordering items from Yahoo Auctions through our bidding system, the name under which the items are purchased will be the original purchaser of the item. Except for when the seller is offering a service where they will change the name on the order to that of a 3rd party name, generally the name will remain as that of the original purchaser.
With ticket items there is a chance that if you are unable to provide identification matching the name which is on the ticket, your ticket may become invalid. Before purchasing the item, please be sure to check whether the item is one which requires ID to be shown in order to be used. In the case that the seller is offering to lend ID, or a copy of their ID in order to enter the venue, as we are unable to take responsibility for the loss of such items, we are unable to accept such offers from the seller for handing over of personal identification. As such, please take this into account before bidding.
In the event that your ticket does becomes invalidated, we are unable to take responsibility for this. Please understand that we shall not be able to offer any compensation or refund in such cases.


The purchase of Web Money, Electronic Tickets, Electronic Entrance tickets, etc. is limited to customers who pay using From Japan points only. If another payment method is used, we can only send the ticket or charge code via post and we are unable to provide you with your ticket or charge code in advance. When purchasing intangible items such as Web Money, Electronic Tickets and Electronic entrance tickets, etc., please only purchase the item after confirming with us on how you need to pay in order to receive the item. In addition, please be aware that we cannot gurantee that your ticket or charge code will arrive to you within the use-by period. Items that do not need physically sending via post, will also incur an additional 8% fee ontop of the total payment.


In the case that you discover a problem with your item in the state that it was delivered to you from within 7 days of the item arrival, we shall organise contact, repair or exchange of an item with the seller for free. If such repairs or exchanges require the item to be sent back to Japan and then returned to you, associated shipping fees shall be payable by you and not From Japan. However, we shall not charge for the contact made with the seller to organise this. In the case that over 7 days has passed since the arrival of the item, we shall have to charge a 1,000 Yen fee for such a negotiation service with the seller. If the item was not purchased through From Japan, then we shall charge 1,500 Yen for this service. Please also be aware that as this is by its nature a "Negotiation" service, we are unable to guarantee whether the negotiations will be successful. In the case that, we are unable to get a positive response from the seller and they are unable to help us, we are unable to refund the Negotiation service fee.


For items purchased using our service, in the case that due to a mistake on our part, which means we are directly responsible for any losses incurred, for auction items, we shall reimburse the customer who purchased the item half of the price of the winning auction price up to a limit for 50,000 Yen. In the case of other shopping items, we shall reimburse half of the items purchase price up to a limit for 50,000 Yen. If this reimbursement cannot be exactly divided, the lower side of the decimal value shall be reimbursed.


FedEx, one of the shipping company we use, offers special shipping rates to FROM JAPAN. As such, we are not covered for the Money Back Guarantee in case of delivery delays. In case your shipment has been delayed, your item value lowered or your item lost, neither FROM JAPAN nor FedEx shall be responsible.


The option "Up to FJ" in the shipping instructions is currently in beta (β) phase. If the option "Up to FJ" is selected, our packing staff will decide the shipping method on your behalf. The packing method may differ depending on the shipping method. Please kindly take into account that in case you are not satisfied with our packing, we will not be able to repack your shipment for free. In case we have to repack your order, you will be charged an additional fee of 2,000 yen. We appreciate your kind understanding in this matter.


The following items can't be sent by EMS: cash, stamps, checks, stocks or other valuable bonds as such as precious metals and valuable items like gems or jewels.
Including the items listed below too, our company doesn't allow customers to have these items shipped by EMS. If the post office, international post or customs detect such shipment, the items will be returned to our warehouse.
Any returning cost or processing fees that might be incurred in such situation will be charged to the customer.

<Valuable items that can't be shipped by EMS>
● Coins, bank notes, bills
● Promissory notes, travelers cheque, etc.
● White gold, gold, silver, gems, jewels, etc. (altered or not)


If you wish to use a store coupon code when making a purchase, please add it in the "comments" section.
Please keep in mind that although discount tickets, points and other types of coupons might be added in the "comments", there might be cases when we are not able to use them when making purchases on your behalf. We thank you for your understanding of this.


FROM JAPAN can only request for compensation for packages containing lost or damaged items dispatched from our distribution center if contacted within 7 days of the package's arrival.


The following list of materials, and items which contain them, are restricted or prohibited to send overseas by Japanese customs. We can place orders for customers who wish to send these items domestically in Japan. For domestic shipments, please indicate a Japanese address when placing your shipping instructions. Please refrain from placing orders for these items when shipping internationally. FROM JAPAN does not check with the import or export regulations of any country when placing an order for an item. If you wish to ship internationally, please confirm the shipping restrictions of the appropriate countries before placing an order. We are not liable for any damages or losses incurred, and cannot offer refunds or cancellations for orders containing these items.

In the case that any prohibited/regulated item has been discovered after being shipped, any handling fees or costs charged by the shipping company will be the customer's responsibility. In the case that any items shipped are the cause of any incident, or damage to other packages/items, any compensation due will be the customer's responsibility.

For items which cannot be shipped, or items which require a disposal before sending, a disposal fee of at least 500 yen will incur for each item.
For modification or removal of items in a shipment after they have already been packaged, a 2,000 yen repacking fee will be added. Please contact customer service before your items are packaged.

  • Adult goods and obscene materials
  • Child Pornography
  • Diamonds (including rough and fabricated diamonds)
  • Counterfeit, altered or fake currency
  • Postage stamps and fiscal stamp
  • Official letter
  • National Treasures
  • Important Cultural Properties
  • Important Works of Art, etc.
  • Pirated CDs/DVDs/Software
  • Products with an undeterminable origin
  • Lottery tickets
  • Money
  • Spray
  • High pressure gas
  • Gas (Gas bombs, cartridges)
  • Gas lighters
  • Portable Oxygen
  • Natural Gas
  • Helium Gas
  • Chlorofluorocarbons
  • Nitrogen / Liquid Nitrogen
  • Small personal oxygen concentrators
  • Oxygen cylinder (Aqualung)
  • Aerosol Spray Cans (Hairspray, fragrance spray, lacquer spray, Air Salonpas, etc.)
  • Enriched Oxygen
  • Gas Products for Camping (Portable gas stoves, etc.)
  • Fire Extinguishers
  • Combustible liquids and materials
  • Table tennis balls
  • Fuel (Gasoline, Oil)
  • Matches
  • Oil Lighters
  • Paint
  • Perfume
  • Nail Polish, Nail Polish Remover
  • Flammable Items, Items containing a flammable warning (sunscreen, shampoo, adhesives).
  • Adhesives (Glues or other adhesives included with figures, toys, eyelash sets, etc. will incur a disposal fee)
  • Alcohol
  • Paint thinner
  • Lighter Fluid
  • Cooking Oil
  • Organisms (live animals, insects, plants and vegetation)
  • Items with soil
  • Plants, Bonsai, Decorative Plants etc.
  • Livestock Feed
  • In accordance with CITES fauna and flora regulations: elephant trunks, tortoise shells, animal furs, alligator skin, snakeskin, lizard skin, etc.
  • Plant seeds
  • Insect Specimen Samples
  • Taxidermied Animals
  • Air Gun
  • Fake Sword
  • Battery
  • Battery chargers
  • Lead-acid/Lead Storage Batteries
  • Nickel hydride (NiMH) Batteries
  • Lithium-metal batteries (Limited to certain countries)
  • Lithium-ion batteries (Limited to certain countries)
  • Products with aforementioned built-in batteries (Limited to certain countries)
  • Magnets
  • Electric generators/Engines
  • Gunpowder/Pyrotechnic (fireworks, crackers, ammunition, etc)
  • Suspension/Shock absorber
  • Items that have fuel or oil inside, or that might be able to contain it (including both used and new items).
  • Containers, cans, gasoline tanks, carburetors for containing oil or fuel (including both new and used products)
  • Airbags (for vehicles)
  • Steering wheels containing airbags
  • Air Conditioners
  • Seatbelt Pretensioners
  • Harmful drugs
  • Psychopharmaceuticals
  • Drug Paraphernalia
  • Anesthesia and related drugs
  • Poison, toxic and/or hazardous substances
  • Pesticides
  • Tobacco/Cigarette
  • Insect repellent
  • Agricultural Chemicals
  • Organic Solvents
  • Corrosive substances
  • Mercury
  • Chloroform
  • Bleach
  • Peroxides, Oxidizing agents
  • Charcoal
  • Dry ice
  • Asbestos
  • Uranium
  • Plutonium
  • Thorium
  • Nuclear waste
  • Radioactive substances
  • Sodium hydroxide
  • Barium carbonate
  • Formalin / Formaldehyde
  • Printer Toner Cartridges
  • Ink, Ink Cartridges (In the case documentation is required, we may not be able to provide certain documents to ship ink abroad)
  • Other banned items (before ordering please check regarding these)

Article 9:(Prohibitions)

When using this service, the following is prohibited:
Violation of laws and regulations, these Terms and Conditions, or Cautionary Notes;
Activities involving the purchase of articles for military use.
Infringement of our rights, good name, or of the Sellers or any third party;
Actions that could cause harm to the body and mind of adolescents or violate public morals;
Actions impeding other users or any third party or actions that are offensive;
Relay of false information;
Sending or writing harmful programs or e-mails;
Illegally breaking into our server or other computers;
Lending or transferring user IDs or passwords to others or using these for third parties.

Additional terms & conditions:
Without our prior written consent and/or the government regulated permission such as non-applicable certificate for national safety and security control (parameter sheet to prove non-ammunition/weapon related item) in case it is required by Japan law and/ or by your country law, the products sold, services and information provided by us through our transaction shall be neither used for any purposes to be prohibited by the said law(s) nor re-exported to any other countries to be restricted export thereby.
We shall be free from any claim incurred by breach or negligence of this and disclaim any consequential loss.

Article 10:(About cookies, etc.)

We need to collect cookies to authenticate users of this website as members, investigate members’ access and usage records, provide better service to members we need to collect the following: information about IP addresses where users access our server, the cell phone IDs of the members who use a cell phone for access, as well as the online record of members collected by using cookies.

Article 11:(Handling of personal information)


FROM JAPAN may use your personal information for the following purposes as defined in our Privacy Policy:
(1) Management of user and order information
(2) Product sales, charging of various fees
(3) Shipment of orders
(4) Notifications regarding sale campaigns, new product information, and important site operation news
(5) Mail Magazine distribution
(6) Conducting surveys
(7) Point and coupon rewards
(8) Contacting users for confirmation and answering inquiries
(9) Statistical survey or data analysis
(10) Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through partner companies.
Sharing method: through sending documents or electronic/electromagnetic methods to third parties
(However, the sharing of personal information with third party companies can be stopped by the request of the user)
(11) Other purposes conforming to or closely related to the above listed purposes


FROM JAPAN, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent. However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic/electromagnetic methods to third parties.
(1) In the case that disclosure of payment information to related parties is necessary
(2) In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs.
(3) Disclosure of user and sales information for the purpose of improving our service to third party partner companies.
(4) In the case that our business or part of our service is entrusted to a third party.
(5) Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party.
(6) When required to in accordance with personal information protection laws, or other laws.


Users can request for exemption from having their personal information shared by FROM JAPAN for any of the reasons listed in the previous section (excluding (6)).

Article 12:(Service use)

You must acknowledge these Terms and Conditions before use of the service.

Article 13:(Our Products and Services)


Members must pay for domestic delivery, overseas shipping, our service fee, bank transfer fee, tariffs, and other charges.


◆ About our bidding service.
We can't accept any cancellation, return or claim request after a bid has been placed. Please check the auction information thoroughly before placing your bid.

Order cancellations after an item has been already won will be only carried on if the case adjusts to our regulations and criteria, and if the seller agrees to it. We can't accept cancellation requests for items that have already been shipped by the seller. In case a cancellation is finally possible, the costs stated below will be charged.
① 30% of the item price with a minimum of 2,000 Yen as negotiation fee between our company and the seller.
② Other charges that might have been incurred during the transaction will be also charged.
※ For both shopping and bidding services, if because of the order cancellation or modification our company suffers any penalty or loss, the customer will be charged accordingly.
Contact us within 7 days of the arrival of the item. We can't accept any return, exchange or claim requests when there is a statement on the auction page about this. Please note that there is times when we can't accept those requests even if there is no statement. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.
【Counterfeit・Defective item】
Contact us within 7 days of the arrival of the item. We can then contact the seller concerning your item, but please understand that there are cases when the seller refuses our request. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.

◆ About our shopping service.
We can't accept any cancellation, return or claim request after an order has been placed. Please check the item page thoroughly before placing your order.

Order cancellations after an item has been already ordered will be only carried on if the case adjusts to our regulations and criteria, and if the seller agrees to it. We can't accept cancellation requests for items that have already been shipped by the seller. In case a cancellation is finally possible, the costs stated below will be charged.
① 30% of the item price with a minimum of 2,000 Yen as negotiation fee between our company and the store.
② Other charges that might have been incurred during the transaction will be also charged.
※ For both shopping and bidding services, if because of the order cancellation or modification our company suffers any penalty or loss, the customer will be charged accordingly.
Contact us within 7 days of the arrival of the item. We can't accept any return, exchange or claim requests when there is a statement on the store page about this. Please note that there is times when we can't accept those requests even if there is no statement. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.
【Counterfeit・Defective item】
Contact us within 7 days of the arrival of the item. We can then contact the seller concerning your item, but please understand that there are cases when the seller refuses our request. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.


We cannot guarantee that you will win a particular auction. Please bid as high as you can to have the highest chance of success.


We reserve the right to interpret the use of the points awarded by stores or at auction, which are earned on purchases made through our website.


Some items featured on Yahoo!R JAPAN AUCTIONS are not in fact for sale. Please accept our apologies for any inconvenience this may cause.


We provide information about translation websites for the convenience of customers. We do not, however, guarantee the accuracy of translations and cannot be held responsible for loss incurred as a result of inaccurate translations.

Article 14:(Service interruption and suspension)

In order to provide a high level of service to customers, we may discontinue or amend all or part of the service without prior notice when we are performing periodical maintenance, when the system is overloaded, when we think there are some problems in the service operation, when it is necessary to ensure the privacy of members, or when it is otherwise necessary. We are not liable for losses incurred by members under such circumstances.

Article 15:(Suspension of use for specific members and member disqualification)


We retain the right to suspend your membership or change your user ID and password, as well as disqualify you without any prior notice if any of the following apply. We are not liable for any loss incurred following suspension.
Violation the laws and regulations of these Terms and Conditions;
Illegal conduct when using this service;
When your password has been typed incorrectly a certain number of times (for your personal protection);
Other cases when we consider it necessary.
In addition, we have the right to change your user ID and password or disqualify you if you have not accessed the site the required number of times within a specified period of time.


As per FROM JAPAN rules, Members are only eligible for one account per person. If we perceive a member to be operating more than 1 account, we reserve the right to cancel their membership without prior notice and to change a members user ID and Password. FROM JAPAN cannot be held responsible for any damages resulting from this action.

Article 16:(Service modification and discontinuance)

We reserve the right to amend or discontinue all or part of the service on this website.

Article 17:(Article modification)

We have the right to amend these Terms and Conditions at will. In addition, we can add complementary terms and conditions (hereinafter referred to as “complements”). Amendments to these Terms and Conditions and complements shall take effect as indicated on the website. Members must abide by the new Terms and Conditions thereupon.

Article 18:(Others)

Any loss caused by anything not specified in these Terms and Conditions should be settled through consultation of both parties in good faith.

Article 19:(Additional terms)2007.3.4

We will charge you twice (Charge 1 and Charge 2) for each transaction. If we cannot receive your payment within our policy period we will deduct from your deposit.

Article 20:(Additional terms) 2007.10.5

We cannot be held responsible for any mistakes that the seller or the store done to you which is sending us the wrong item during the transaction.

FROMJAPAN Points Terms and Conditions of Use (For FROMJAPAN Members)

Article 1:(Objective)


These Terms and Conditions stipulate the terms and conditions pertaining to the FROM JAPAN Points Service ("the Service") provided by FROM JAPAN LIMITED ("FROM JAPAN") to Members that have completed Membership registration ("Member") according to the FROM JAPAN Membership Terms and Conditions ("Membership Terms and Conditions").


Particulars regarding the Service not stipulated herein shall be governed by the Membership Terms and Conditions.

Article 2:(Award of Points)


FROM JAPAN shall award FROM JAPAN points ("Points") to Members when they have used its Web site service or in other cases that FROM JAPAN deems appropriate.


FROM JAPAN shall determine the Web sites, services and transactions for which Points are awarded ("Eligible Transactions"), the rate at which Points are awarded and all other conditions regarding the award of Points. Whether Points are awarded, the rate at which they are awarded and the period of validity may depend on the type of transaction and/or services used.


Points shall be awarded a certain amount of time following Eligible Transactions, which is to be determined by FROM JAPAN. In the event that FROM JAPAN confirms that a bid has been withdrawn or goods have been returned for an eligible transaction within this period, Points shall not be awarded. In the event that there has been an amendment in the price related to an eligible transaction, Points shall be awarded according to the price after the amendment.


All final decisions regarding the award of Points, including whether Points are awarded for a particular transaction, and the number of Points awarded shall be made by FROM JAPAN. Members shall abide by all such decisions.

Article 3:(Administration of Points)


FROM JAPAN shall notify Members, by a method of its designation, the number of Points they have been awarded, the number they have used and their remaining balance of Points.


Members shall notify FROM JAPAN immediately if they dispute any of the totals in the preceding clause herein and provide an explanation for the reason.


All final decisions regarding Points totals in clause 1 herein shall be made by FROM JAPAN and all Members shall abide by such decisions.

Article 4:(FJ Points are limited for use within one account only)

FJ Points cannot be transferred to, or lent to another member.
In addition, points cannot be combined with other accounts.

Article 5:(Cancellation or Annulment of Points)


FROM JAPAN may cancel Points awarded following Eligible Transactions in the event that a bid has been withdrawn, goods have been returned or in other cases that FROM JAPAN deems appropriate.


FROM JAPAN may cancel some or all Points held by a Member without prior notification should it deem that any of the following apply:
(1) The Member has committed an illegal or fraudulent act.
(2) The Member has breached these Terms and Conditions, the Membership Terms and Conditions or other conditions or rules stipulated by FROM JAPAN.
(3) In other cases where the company deems it appropriate to cancel Points awarded to the Member.


All Points awarded shall be automatically canceled in the event that no Eligible Transactions are made within a period (1 year) specified by FROM JAPAN.


FROM JAPAN shall neither indemnify Members nor take responsibility for the cancellation or annulment of Points.

Article 6:(Use of Points for Payment)


Members may use Points acquired for whole or partial payment of charge 1 (including for the final winning price, standard delivery charge, commission payable to FROMJAPAN.CO.JP and bank transfer commission) and charge 2 (including for oversea shipping,Excess charge, Surcharge of 5000yen) for products purchased on Web sites designated by FROMJAPAN.CO.JP The methods and rates of redemption shall be determined by FROMJAPAN.CO.JP


FROM JAPAN may restrict the scope of the services and products for which Points in the preceding clause herein can be used or impose other conditions on the use of Points.


Under normal circumstances, in the event that a Member cancels purchases in clause 1 herein for which Points have been used, such Points shall be returned to the Member. On no account shall refunds be made in cash.


In the case that a Member has used Points for the whole or partial payment for a purchase and subsequently the total charge is reduced for whatever reason, Points shall be returned to the Member in accordance with the preceding clause.

Article 7:(Accidents)

FROM JAPAN shall neither take responsibility nor refund Points in the event of delay, loss, theft, damage, breakage or other accidents associated with products purchased using Points as stated in Article 6 herein, arising either during shipment or after delivery, except in cases where such accidents are the responsibility of FROM JAPAN.

Article 8:(Cancellation of Points After Use)

In the event that Points are canceled for reasons stated in Article 5, Clause 1 or Clause 2 following a purchase for which Points are used as stated in article 6, the transaction for which Points were used ("Points Transaction") may be canceled or be put on hold. In cases where the Points Transaction has already been carried out or is about to be carried out, the Member shall pay FROM JAPAN immediately in cash or by another method specified by FROM JAPAN the balance due arising from the cancellation of Points.

Article 9:(Cash Redemption)

Under no circumstances may a Member redeem Points for cash.

Article 10:(Use by Third Parties)


Points shall be used only by Members themselves and not by any third party.


The user shall be deemed to be the Member with the corresponding user ID and password if when Points are used, FROM JAPAN confirms by a method it stipulates that both match with those registered. FROM JAPAN shall neither refund Points used nor take responsibility for damage sustained to the Member even in cases of fraudulent use by a third party.

Article 11:(Taxes and Expenses)


The Member is responsible for payment of all taxes and incidental expenses arising from the acquisition or use of Points.


All the consumption tax occurred when you use our service won't be refunded.

Article 12:(Loss and Suspension of Membership Status)

Upon loss of Membership status, Members shall forfeit all Points held, conversion privileges and all other rights associated with use of the Service. Members shall not be eligible to submit any claim whatsoever to FROM JAPAN from loss of Membership status.

Article 13:(Disclaimer)

FROM JAPAN shall take the utmost care in the operation of the Service in light of the current level of technology. However, it does not guarantee the absence of problems. FROM JAPAN shall not take responsibility for damage resulting from system interruption, delay, discontinuation or data loss arising from communication link or computer problems; damage resulting from fraudulent access to data or other damage sustained to Members in connection with the Service.

Article 14:(Changes to the Service)


FROM JAPAN may, without prior notification to Members, amend these Terms and Conditions and the details and conditions of the Service (including but not limited to discontinuation of Points, suspension of the provision of Points, changes in the scope of Web sites and transactions for which Points are awarded and amendments to the rate at which Points are awarded or used) or discontinue or suspend the Service completely. Members shall acknowledge that FROM JAPAN possesses such rights.


FROM JAPAN shall bear no responsibility whatsoever for inconvenience or damage to Members resulting from amendments outlined in the preceding clause herein.

The period stipulated by FROM JAPAN in Article 5, Clause 3 hereof shall be one year.
Please feel free to e-mail us at info@fromjapan.co.jp if you have any questions about the Points Service.