Cautionary notes about using thins website
Please take a few minutes to read the Cautionary Notes before placing bids using the FROM JAPAN website (hereinafter referred to as “the Site”), which shall include all web pages of the FROM JAPAN.
Website but excludes all hyperlinks, content links and frame links to other sites. These Cautionary Notes govern the use of the Site. By visiting and using service from the Site, you accept these Cautionary Notes. We may from time to time change the Site, the policies and these Precautions without prior notice, Your use of the Site following any such change constitutes your agreement to follow and be bound by the change.
The following products are not available at Yahoo!® JAPAN AUCTIONS: large-sized products such as automobiles and real estate, extremely expensive items (above 300,000 yen), items that are subject to export restraints, illegal goods and goods that we cannot acquire.
We cannot guarantee the truthfulness, accuracy, usefulness, reliability, or legality of information about Sellers, the transaction conducted by Sellers, the products sold, the service and the information on the website as well as the personal information of the Sellers, or whether they infringe the rights of third parties.
In no event will we be liable to you or anyone else for any loss incurred by system interruption, delay, suspension or data loss, or loss caused by illegal data access, as well as any loss caused by other services provided by this website.
We do not guarantee that e-mails sent by or through our website, server or domain name are free of viruses.
We cannot be held responsible for any information or advice we provide to you.
We are not liable for the loss incurred by violation of these Terms and Conditions.
There may be country specific duties and taxes imposed on your bid that are not reflected in our prices. As we, From Japan Limited, are unable to partake in the clearing of items through customs in your country, in the case that your items require additional documentation, or additional tax and duties are required, you are fully responsible for providing such documents and import related payments. For details regarding requirements of importing your items, please contact your local customs office.
If the destination country requires an import license or other permit for import of the merchandise, it is your responsibility to obtain such a license or permit at your own expense.
In the case that an item does not arrive due to a fraudulent seller defaulting on shipment, suspension of business or seller bankruptcy, we assume no liability of the item cost. We also assume no liability of the item cost in the event that an item is determined to be counterfeit after being shipped to a member's address. Regardless of the reason, members cannot seek compensation for any losses incurred in such instances.
However, items covered by our "Buyer Protection Plan" will be fully insured and compensated for any losses (product price, domestic shipping costs, and payment fees to the seller) in the case of a non-delivery.
When we process the packing and shipping affairs,we won't amend the value in the label due to the limit of Japanese laws.
When we process the packing and shipping affairs, the items are possible to be divided into several packages if oversized item exceeds the limit of shipping method though they have been combined together.
All items purchased through us shall first be sent to our warehouse before being sent to you.
We are not able to ship items directly from the seller to your address.
If an item is specified to send to a local Japanese address, members are required to pay 8% of the total charges as an additioanl fee. But if you used PayPal to make the payment, your items can only be shipped to your registered address with PayPal.
We do not offer a service where we can write reviews for items. For items which have the option to write a review upon which a reward will be given, we will select the option to not write the review. As such, any rewards such as free shipping or discount, etc. which may be received for writing a review, cannot be applied to these items.
Because the fraud usage of credit card is increasing, we will inquire an authorization number from members if we receive a request from our credit card company. The card holder can get that number simply only if contact the credit card company. Please note that we will dispose of the item without notice if we cannot receive a correct authorization number within 10 days.
In different countries import restrictions may exist. Please contact your country's relevant department for details before you make a purchase via our service. Please note we are not liable for any loss arising from your failure to comply with these terms. In such a case,we are not able to cancel your orde as well.
It is only possible to send items containing lithium ion batteries to certain countries.
Before bidding on items containing lithium ion batteries, please check whether they can or cannot be sent to your country.
We cannot be held responsible if it is not possible for such items to be sent to your country after winning or purchasing the item.
For the sending of lithium batteries to be possible in any case, the battery must be inside and connected to the main item, it can not be seperate. As such there are times when we shall have to open an item up to check this is done properly. If you do not want us to open the item, then please let us know in advance.
If you are purchasing an item with a lithioum battery, then please email us with the item number so we can ensure the item is dispatched correctly. There are occasions when an item will be returned to us if the battery is not properly connected to the item. We are unable to take responsiblity for any losses in time or delivery payment in such cases.
When release deposit or issue refund for the payment of charge 1 and charge 2 paid by credit card or PayPal, we are not responsible for the balance incurred by the fluctuations in foreign exchange rate.
After bidding on a Yahoo auction item, even if you received the notification that you failed the bid, there is still a possibility to win that item finally due to the changes between the seller and the winner. In this case, member is required to buy the item at the final winning bid.
Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller and don't provide them to members. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller as important documentation and don't provide them to members.
For users who wish to have specialized packaging ordered for oversize or irregular shaped items, special made-to-order packaging will incur additional packaging fees.
Items that arrive at our distribution center consolidated in the same package by the seller cannot be separated or shipped to different addresses.
The charge 2 payment limit for this is 3 days as such payment is required within this time. From the 4th day since the charge 2 form has been sent, a fee of 100 Yen per item, per day shall be charged and added to your charge 2 payment. (Large items may incur an additional fee.) If we do not receive your charge 2 payment within 30 days of your charge 2 form being sent to you, we shall automatically withdraw the payment from your credit card, FJ points account or deposit. If we are unable to make this withdrawal, then we shall dispose of you items without further notice, refund or compensation.
In case we purchased incorrect item(s) by mistake, we refund charge 1 and charge 2 payment. If the item(s) have been delivered to you already, we will compensate the overseas shipping when returning the item(s) back to Japan and convert that to member's account as FJ points. Please note that we don't compensate other expenses incurred.
We reserve the right to interpret the use of the points awarded by stores or at auction, which are earned on purchases made through our website.
Items will be packed and handled as to FROM JAPAN's regulations. We don't accept the detailed packing instructions for every single item.
Members are recommended to provide the correct Item name, Item picture and Individual item URL, and these 3 descriptions should be identical to each other. We are not responsible in case we bought the incorrect item(s) due to the description shortage or the description discrepancy.
Please note that we don’t offer the proxy shopping service for ADULT GOODS. If you are not sure whether your desired item(s) belongs to adult goods, please be sure to contact us in advance. We reserve the right to explain and dispose for these order(s) and don’t refund for the order(s) submitted without prior confirmation.
Regarding the orders that need to be paid at the convenience store or post office, additional 1,000 yen commission fee will apply. If you have any questions on this matter, please be sure to contact us before bidding or paying the charge 1 payment.
If members want to change the shipment after receiving the charge 2 payment form, extra 1,500 yen repacking fee is required.
Our bidding system generally uses the same bidding accounts to place bids on Yahoo! Auctions, however there may be cases where a different bidding ID is used for the following reasons.
- Another FROM JAPAN user has placed a bid on the same auction.
- An ID becoming unusable on Yahoo! Auctions
Additionally, in the case that auctions from the same seller are won from different IDs, we may not be able to combine the domestic shipping cost.
All orders placed through the FROM JAPAN website are made under the company directors name. As a result, when purchasing products such as concert tickets, entry passes, etc., which require a customers name to be printed, FROM JAPAN are unable to change this name to the purchasing customers name. Additionally, as we at FROM JAPAN are unable to provide proof of identification there is the possibility of a ticket becoming invalid as you will be unable to provide proof of identity which matches the name written on the purchased product. As such, before purchasing please confirm whether proof of identification is necessary. FROM JAPAN cannot take any responsibility for items which may become invalid due to identification problems and as a result cannot offer a refund.
When ordering items from Yahoo Auctions through our bidding system, the name under which the items are purchased will be the original purchaser of the item.
Except for when the seller is offering a service where they will change the name on the order to that of a 3rd party name,
generally the name will remain as that of the original purchaser.
With ticket items there is a chance that if you are unable to provide identification matching the name which is on the ticket, your ticket may become invalid. Before purchasing the item, please be sure to check whether the item is one which requires ID to be shown in order to be used. In the case that the seller is offering to lend ID, or a copy of their ID in order to enter the venue, as we are unable to take responsibility for the loss of such items, we are unable to accept such offers from the seller for handing over of personal identification. As such, please take this into account before bidding.
In the event that your ticket does becomes invalidated, we are unable to take responsibility for this. Please understand that we shall not be able to offer any compensation or refund in such cases.
The purchase of Web Money, Electronic Tickets, Electronic Entrance tickets, etc. is limited to customers who pay using From Japan points only. If another payment method is used, we can only send the ticket or charge code via post and we are unable to provide you with your ticket or charge code in advance. When purchasing intangible items such as Web Money, Electronic Tickets and Electronic entrance tickets, etc., please only purchase the item after confirming with us on how you need to pay in order to receive the item. In addition, please be aware that we cannot gurantee that your ticket or charge code will arrive to you within the use-by period. Items that do not need physically sending via post, will also incur an additional 8% fee ontop of the total payment.
For orders covered by our Buyer Protection Plan, we can contact the store or seller free of charge to request an exchange or repair for any reported damage, missing parts, or product flaws if reported within 7 days after item arrival.
For items purchased through our service with our Basic Forwarding Plan, in the case that damage is proven to be caused due to our negligence, we will reimburse the member for half of the product or auction price (winning auction price) up to a limit for 50,000 yen. If the product price cannot be divided evenly, the amount will be rounded down to the nearest decimal value.
FedEx, one of the shipping company we use, offers special shipping rates to FROM JAPAN. As such, we are not covered for the Money Back Guarantee in case of delivery delays. In case your shipment has been delayed, your item value lowered or your item lost, neither FROM JAPAN nor FedEx shall be responsible.
The option "Up to FJ" in the shipping instructions is currently in beta (β) phase. If the option "Up to FJ" is selected, our packing staff will decide the shipping method on your behalf. The packing method may differ depending on the shipping method. Please kindly take into account that in case you are not satisfied with our packing, we will not be able to repack your shipment for free. In case we have to repack your order, you will be charged an additional fee of 1,500 yen. We appreciate your kind understanding in this matter.
The following items can't be sent by EMS: cash, stamps, checks, stocks or other valuable bonds as such as precious metals
and valuable items like gems or jewels.
Including the items listed below too, our company doesn't allow customers to have these items shipped by EMS. If the post office, international post or customs detect such shipment, the items will be returned to our warehouse.
Any returning cost or processing fees that might be incurred in such situation will be charged to the customer.
＜Valuable items that can't be shipped by EMS＞
● Coins, bank notes, bills
● Promissory notes, travelers cheque, etc.
● White gold, gold, silver, gems, jewels, etc. (altered or not)
If you wish to use a store coupon code when making a purchase, please add it in the "comments" section.
Please keep in mind that although discount tickets, points and other types of coupons might be added in the "comments", there might be cases when we are not able to use them when making purchases on your behalf. We thank you for your understanding of this.
FROM JAPAN can only request for compensation for packages containing lost or damaged items dispatched from our distribution center if contacted within 7 days of the package's arrival.
The following list of materials and items which contain them are restricted and prohibited from overseas shipment by JApanese customs. We can place orders for members who wish to purchase these items to be sent to a Japanese address. For domestic shipments, please indicate a Japanese address when instructing your shipment. For international shipments, please refrain from placing orders for these items. We do not check with import and export regulations of any country when ordering items. Please confirm the provisions of your own country concerning prohibited items before placing an order. We are not liable for any damages or losses incurred, and do not offer refunds or cancellations for orders containing these items.
Our site may display an alert and disable bidding/ordering functions for items that are classified as restricted or prohibited from international shipping by our site.
Items classified as prohibited can still be purchased with our Buyer Protection Plan, but will be changed to our Basic Forwarding Plan if international shipping is not possible.
Our site is not guaranteed to alert you regarding all prohibited items. Please check the provisions of your own country concerning prohibited items before placing an order.
We assume no liability or responsibility for losses if an item prohibited from international shipping was purchased undetected by our alert system as a prohibited item.
In the case that any prohibited or restricted item has been discovered after being shipped, handling fees or costs charged by the shipping company will be the customer's responsibility. In the case that a prohibited item is shipped and are the cause of any incident or damage to other packages/items, compensation will be the member's responsibility.
Items which cannot be shipped or require a disposal of parts before shipping will incur a disposal fee of at least 500 yen for each item or part. To modify or remove items from a shipment after it has already been packed, a 1,500 yen repacking fee will incur. Please contact customer service with any instructions or requests before your items are packed.
- Adult goods and obscene materials
- Child Pornography
- Diamonds (including rough and fabricated diamonds)
- Counterfeit, altered or fake currency
- Postage stamps and fiscal stamp
- Official letter
- National Treasures
- Important Cultural Properties
- Important Works of Art, etc.
- Pirated CDs/DVDs/Software
- Products with an undeterminable origin
- Lottery tickets
- High pressure gas
- Gas (Gas bombs, cartridges)
- Gas lighters
- Portable Oxygen
- Natural Gas
- Helium Gas
- Nitrogen / Liquid Nitrogen
- Small personal oxygen concentrators
- Oxygen cylinder (Aqualung)
- Aerosol Spray Cans (Hairspray, fragrance spray, lacquer spray, Air Salonpas, etc.)
- Enriched Oxygen
- Gas Products for Camping (Portable gas stoves, etc.)
- Fire Extinguishers
- Combustible liquids and materials
- Table tennis balls
- Fuel (Gasoline, Oil)
- Oil Lighters
- Nail Polish, Nail Polish Remover
- Flammable Items, Items containing a flammable warning (sunscreen, shampoo, adhesives).
- Adhesives (Glues or other adhesives included with figures, toys, eyelash sets, etc. will incur a disposal fee)
- Paint thinner
- Lighter Fluid
- Cooking Oil
- Organisms (live animals, insects, plants and vegetation)
- Items with soil
- Plants, Bonsai, Decorative Plants etc.
- Livestock Feed
- In accordance with CITES fauna and flora regulations: elephant trunks, tortoise shells, animal furs, alligator skin, snakeskin, lizard skin, etc.
- Plant seeds
- Insect Specimen Samples
- Taxidermied Animals
- Air Gun
- Fake Sword
- Battery chargers
- Lead-acid/Lead Storage Batteries
- Nickel hydride (NiMH) Batteries
- Lithium-metal batteries (Limited to certain countries)
- Lithium-ion batteries (Limited to certain countries)
- Products with aforementioned built-in batteries (Limited to certain countries)
- Electric generators/Engines
- Gunpowder/Pyrotechnic (fireworks, crackers, ammunition, etc)
- Suspension/Shock absorber
- Items that have fuel or oil inside, or that might be able to contain it (including both used and new items).
- Containers, cans, gasoline tanks, carburetors for containing oil or fuel (including both new and used products)
- Airbags (for vehicles)
- Steering wheels containing airbags
- Air Conditioners
- Seatbelt Pretensioners
- Harmful drugs
- Drug Paraphernalia
- Anesthesia and related drugs
- Poison, toxic and/or hazardous substances
- Insect repellent
- Agricultural Chemicals
- Organic Solvents
- Corrosive substances
- Peroxides, Oxidizing agents
- Dry ice
- Nuclear waste
- Radioactive substances
- Sodium hydroxide
- Barium carbonate
- Formalin / Formaldehyde
- Printer Toner Cartridges
- Ink, Ink Cartridges (In the case documentation is required, we may not be able to provide certain documents to ship ink abroad)
- Other banned items (before ordering please check regarding these)
Customers should abide by all regulations
There are other regulations about how to use this website. You have to accept the terms and conditions before using this website. You are expected to read these carefully and to be bound by them.
The following are prohibited when using this website. Such actions will result in cancellation of the transaction and refusal to conduct transactions in the future. FROM JAPAN also requires customers to compensate the company for any losses incurred.
Infringement of the rights and good name of this website, other customers, the Sellers or any third party;
Biding of products that you don’t want or don’t intend to pay for, biding in the name of others, inputting false information; and all illegal conduct;
Violation of laws or regulations;
Violation of any of our regulations.
We reserve the right to amend or discontinue all or part of the service on this website.