What's New

16.11.18  -  National Holiday: Wednesday 23rd November - Non-Business Day

Since 23rd November is a national holiday in Japan (Labor Thanksgiving Day), our customer service department and distribution center shall not be operating. Please be aware of the points below:
  • For Charge 2 payments made after 15:00 on November 22nd, we shall dispatch the items starting on November 24th.
  • For emails received after 19:00 on November 22nd, we shall reply from November 24th. 
  • As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
Please take care to ensure with shopping orders that if a size or color selection is required, you fill this into the comments section of your order to avoid any delays.

16.11.02  -  National Holiday : Thursday 3rd November - Non-Business Day

Since 3rd November is a national holiday in Japan (Culture Day), our customer service department and distribution center shall not be operating. Please be aware of the points below:
  • For Charge 2 payments made after 15:00 on November 2nd, we shall dispatch the items starting on November 4th.
  • For emails received after 19:00 on November 2nd, we shall reply from November 4th. 
  • As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
Please take care to ensure with shopping orders that if a size or color selection is required, you fill this into the comments section of your order to avoid any delays.

16.11.01  -  Consolidation fees for orders purchased under our previous system fees

Together with the removal of our commission and system usage fees, we have introduced a new consolidation fee to combine separate orders together for international shipping.

 

Items purchased up until November 1, 11:00 AM (JST) under our previous system fees will be exempt from our consolidation fee (900 yen) for newly created shipments. Due to system limitations, we unfortunately cannot remove this fee for newly created shipments but are offering equivalent FJ Points in compensation for all consolidation fees charged. Please contact customer service to receive these points.

 

UPDATE: For customers who have received Charge 2 payment notifications before November 1, 19;50 (JST), you will be eligible to receive FJ Points in compensation as you may have been charged 900 yen to consolidate your items. For members who have received Charge 2 notifications after November 1, 19:50 (JST) you should not be charged 900 yen for consolidation of items.

 

Shipment groups containing items purchased after the removal of our commission and system usage fees will be charged consolidation fees to combine orders together for international shipping.

16.10.04  -  National Holiday : Monday 10th October - Non-Business Day

Since 10th October is a national holiday in Japan (Sports Day), our customer service department and distribution center shall not be operating. Please be aware of the points below:
 
  • For Charge 2 payments made after 15:00 on October 7th, we shall dispatch the items starting on October 11th.
  • For emails received after 19:00 on October 7th, we shall reply from October 11th. 
  • As we shall be processing bids and shopping orders as normal on these days, you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color selection is required, you fill this into the comments section of your order to avoid any delays.

16.09.28  -  Notice Regarding FedEx China Business Holiday

During the Chinese National Day holiday period (October 1st to October 3rd) FedEx China won't be operating. Therefore, FedEx won't be delivering parcels to Chinese addresses during this period. The delivery for shipments processed during these days might be delayed. Please be aware of this when choosing the shipping method for your orders.

16.09.15  -  Silver Week: Holiday Notice (2016.09.17~09.23)

Please check below the operation schedule for our distribution center and customer support service during the Silver Week period (September 17th to September 23rd):
 
9/17(Sat) -Weekend-   Non-business day
9/18(Sun) -Weekend- Non-business day
9/19(Mon) -Holiday-    Non-business day
9/20(Tue) -Ordinary day- Regular operation
9/21(Wed) -Ordinary day- Regular operation
9/22(Thu) -Holiday- Non-business day
9/23(Fri) -Ordinary day- Regular operation
 
  • For Charge 2 payments made after 15:00 on September 16th and 21st, we shall dispatch the items starting on September 20th and 23rd respectively.
  • For emails received after 19:00 on September 16th and 21st, we shall reply from September 20th and 23rd respectively. 

Remember that From Japan's bidding and shopping services operate the whole year without stop, regardless of weekends and holidays. When placing a shopping order request, please make sure to fill in all the necessary information to complete it (color, size, etc.) in order to avoid facing any delays.

 

*Business hours: 10:00 to 19:00 JST (Japanese Standard Time).

 

16.08.22  -  Notice Regarding Business Hours During Typhoon #9

According to the Japan Meteorological Agency, on August 22nd a large typhoon is expected to pass over Tokyo. Depending on the weather and public transportation conditions, the operation hours of our logistics warehouse and customer support center may change. Handling of orders and user inquiries may be delayed until the following day on August 23rd. We apologize for any inconveniences caused, and thank you for your understanding.

16.08.19  -  Quick FJ Update/Fix

Due to changes on Amazon Japan's site, our site's Quick FJ function was not working properly with Amazon's site when placing orders. As such, the error has been discovered and fixed in our newest version. We apologize for users who have already added this bookmark, but please update your Quick FJ bookmarks to the latest version.

Quick FJ updated version:
http://www.fromjapan.co.jp/quickfj/en

16.08.03  -  Regarding Changes to FedEx Ad Valorem Surcharges (Insurance Fees)

Due to revisions to FedEx Express Japan's ad valorem surcharges (insurance fees), starting August 8th, 2016 (0:00 AM JST) insurance fees for FedEx Economy and FedEx Priority packages will be changed accordingly.
 
After the changes, insurance fees for FedEx shipments will be calculated using the following method:
 
1. Convert the parcel weight to pounds (rounded to the nearest whole number)
2. Multiply the value of (1) by 1,375 yen
3. Compare the value of (2) to 12,000 yen and use the larger value
4. Subtract the value of (3) from the declared shipment value
5. Divide the value of (4) by 12,500 yen (rounded to the nearest whole number)
6. Multiply the value of (5) by 140 yen
 
Example: Sending a 15 kg parcel to the United States valued at 700,000 yen
 
Weight: 15 Kg
Declared Value: 700,000 yen
 
1. Parcel weight will be converted to pounds (rounded to the nearest whole number): 15kg = 33 lbs
2. Multiply the value of (1) by 1,375 yen: 33 × 1,375 = 45,375
3. Compare the value of (2) to 12,000 yen and use the larger value: 45,375 > 12,500
4. Subtract the value of (3) from the declared shipment value: 700,000 - 45,375 = 654,625
5. Divide the value of (4) by 12,500 yen (rounded to the nearest whole number): 654,625 ÷ 12,500 = 53
6. Multiply the value of (5) by 140 yen for the ad valorem tax value: 53 × 140 yen = 7,420 yen (ad valorem surcharge)
 
For more information, please check FedEx's official site here: http://images.fedex.com/downloads/jp/rates/surcharge_2016.pdf

16.07.26  -  Regarding the error with the shopping order form

Since yesterday night (2016/26/07), due to an error with our website, it was impossible to use the option to request for a manual quote. This issue has already been fixed. Currently all shopping options are fully available.
 
We sincerely apologize to any of our users who were affected by this error and not able to purchase the items they wanted, and are working on preventative measures to prevent this error from occurring again in the future.

16.07.14  -  Our deposit system error has been resolved.

Due to a error with our deposit system yesterday, a portion of FROM JAPAN users were unable to place deposits on their accounts.
However, as of this morning the error has been fixed and you should now be able to place deposits as usual.
 
We sincerely apologize to any of our users who were affected by this error and not able to purchase the items they wanted, and are
working on preventative measures to prevent this error from occurring again in the future. 

16.07.13  -  National Holiday : Monday 18th July - Non-Business Day

Since 18th July is a national holiday, our customer service department and
distribution center shall not be operating. Please be aware of the points below:
 
-For Charge 2 payments made after 15:00 on July 15th, we shall dispatch
the items starting on July 19th.
-For emails received after 19:00 on July 15th, we shall reply from July 19th. 
-As we shall be processing bids and shopping orders as normal on these days,
you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color selection
is required, you fill this into the comments section of your order to avoid any
delays.

16.05.06  -  Notice Regarding International Shipping Rate Changes

Starting June 1st, 2016, in accordance to changes made by the Japan Post, the rates for international shipping methods (EMS, International Parcel, Small Packet) will change as follows:

 

(1) EMS (International express mail) rates will increase by 300-500 yen.

  The initial shipping weight classification has increased from 300g to 500g.

(2) International Parcel shipping rates for Zone 1 (East Asia) will increase by 100-1,550 yen.

 

For details, please refer to the following:

http://www.post.japanpost.jp/notification/pressrelease/2016/00_honsha/0129_03_01.pdf
http://www.post.japanpost.jp/notification/pressrelease/2016/00_honsha/0129_03_02.pdf

 

16.04.25  -  Golden Week: Holiday Notice (2016.04.29~05.05)

Regarding our business operation within the Golden Week.
 
From 2016/04/29 (Fri) to 2016/05/05 (Thu) we will have in Japan a holiday period called Golden Week.
Please check below the schedule for our distribution center and customer support:
 
4/29(Fri) -Holiday- Non-business day
4/30(Sat) -Weekend- Non-business day
5/1(Sun) -Weekend- Non-business day
5/2(Mon) -Ordinary day- Regular operation
5/3(Tue) -Holiday- Non-business day
5/4(Wed) -Holiday- Non-business day
5/5(Thu) -Holiday- Non-business day
 
During the Golden Week our distribution center will be shipping out parcels on May the 2nd only. 
Concerning the packing, please note that it takes up to two business days for orders to be packed. During this period only Monday the 2nd is a business day.
 
Inquires received during the holiday will be replied in order on business days.
However, customers might receive messages, questions and notifications from our company within the holiday period.
 
Remember that From Japan's bidding and shopping services operate the whole year without stop, regardless of weekends and holidays.
When placing a shopping order request, please make sure to fill in all the necessary information to complete it (color, size, etc.).
 
FROMJAPAN.CO.JP

16.02.10  -  National Holiday : Thursday 11th February - Non-Business Day

Since 11th Ferbuary is a national holiday, our customer service department and
distribution center shall not be operating. Please be aware of the points below:
 
-For Charge 2 payments made after 15:00 on February 10th, we shall dispatch
the items starting on February 12th.
-For emails received after 19:00 on February 10th, we shall reply from February 12th. 
-As we shall be processing bids and shopping orders as normal on these days,
you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color selection
is required, you fill this into the comments section of your order to avoid any
delays.

16.01.27  -  Regarding the Error in our Campaign Period Information

Please accept our apologies for the error in the displayed information regarding the time period of our current 5% off campaign (Updated 1/27)

 

About Shopping Orders
【INCORRECT】To be eligible for the 5% discount, your order must be placed between January 26th 0:00 JST and January 28th 21:00 JST. The Charge 1 payment must be completed by January 28th, 25:59 JST. Orders requiring a manual quote will need to be placed before 20:59 JST and paid for before 25:59 JST on January 28th in order to be applicable for the campaign price.
【CORRECTED】To be eligible for the 5% discount, your order must be placed between January 26th 0:00 JST and January 28th 19:00 JST. The Charge 1 payment must be completed by January 28th, 23:59 JST. Orders requiring a manual quote will need to be placed before 18:59 JST and paid for before 23:59 JST on January 28th in order to be applicable for the campaign price.

 

About Auction Orders
【INCORRECT】To be eligible for the promotional campaign, your bid (or sniper bid) must be placed between January 26th, 0:00 JST and January 28th, 25:59 JST.
【CORRECTED】To be eligible for the promotional campaign, your bid (or sniper bid) must be placed between January 26th, 0:00 JST and January 28th, 23:59 JST.

 

Please allow us to extend our apologies for any inconveniences or confusion caused. We will make sure to see that this kind of error from happening again is prevented for future sale campaigns.

16.01.14  -  Campaign period extension

On January the 14th our website was down for maintenance for around
an hour without prior notice.
We would like to deeply apologize for this matter and for any
inconveniences that this might have caused to our customers.
 
Since we were holding a campaign when this issue arose, we have
extended the ongoing campaign period two hours.
 
As such, to be eligible for the campaign discount, orders must
be placed by January 14th 21:00 JST. The Charge 1 payment must be
completed by January 15th, 01:59 JST. Orders requiring a manual
quote will need to be placed before 20:59 JST.

16.01.08  -  National Holiday : Monday 11th January - Non-Business Day

Since 11th January is a national holiday, our customer service department and
distribution center shall not be operating. Please be aware of the points below:
 
-For Charge 2 payments made after 15:00 on January 8th, we shall dispatch
the items starting on January 12th.
-For emails received after 19:00 on January 8th, we shall reply from January 12th. 
-As we shall be processing bids and shopping orders as normal on these days,
you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color selection
is required, you fill this into the comments section of your order to avoid any
delays.

15.12.21  -  Notice regarding business hours during the New Year period

From December 31st, 2015 until January 3rd, 2016, our staff will be on holiday during the New Year period. 
We thank you for your kind understanding of this.
 
Regarding item shipments, in order to minimize shipment time extensions, we will be processing as many of your shipments as possible before the new year.
If you wish for your items to be shipped from our distribution center by the end of the year, we kindly recommend that you instruct items for shipment as soon as they're ready.
 
 
***********************************************
 
For items that arrive at our distribution center by Dec. 24th, 
and have been instructed into a shipment, we will issue the 
Charge 2 payment to you before December 29th, 10 AM (JST). 
For items with Charge 2 payments that are completed by 
December 29th, 10 AM (JST), they will be processed to ship 
before the end of the year.
 
***********************************************
 
 
For shipments paid for before December 29th, 10 AM (JST), they will be processed and shipped up until December 30th (For FedEx shipments, up until December 29th). 
 
* Inquiries via phone and email will generally be unavailable during this period, and will be dealt with from after the break (January 4th, 2016). Thank you for your understanding.
(YAHUOKU! - Yahoo! Auctions bids and shopping orders will be processed as usual)
 
* For shopping orders, please indicate your desired size, color, and relevant information in the comment box. 
For shopping orders placed with insufficient or unclear information, our customer support staff will contact you for details from after the break (January 4th, 2016).
 
* For YAHUOKU! - Yahoo! Auctions bids, as our customer service center will not be operating, to avoid trouble and miscommunication with auction sellers, we recommend that bids are placed after the break.
 
Thank you very much, and we sincerely wish you a happy new year!

15.12.21  -  National Holiday : Wednesday 23rd December - Non-Business Day

Since 23rd December is a national holiday, our customer service department and
 
distribution center shall not be operating. Please be aware of the points below:
 
-For Charge 2 payments made after 15:00 on December 22nd, we shall dispatch
 
the items starting on December 24th.
 
-For emails received after 19:00 on December 22nd, we shall reply from December 24th,. 
 
-As we shall be processing bids and shopping orders as normal on these days,
 
you can place your bids and shopping orders as normal. 
 
Please take care to ensure with shopping orders that if a size or color selection
 
is required, you fill this into the comments section of your order to avoid any
 
delays.

15.01.19  -  Regarding the change in the the preferred shipping method selection

On the shipping instructions page, there has been an improvement in the "preferred shipping method" options:
 

→ The option "not specified" has been removed

→ A new option "Up to FJ (β version)" has been added

This new option "Up to FJ (β version)" is described as follows:

After considering various factors such as shipping speed, price, and other, our packing staff will pack your items based on what they deem the best shipping method for your order.

The option "Up to FJ" in the shipping instructions is currently in beta phase.

If the option "Up to FJ" is selected, our packing staff will decide the shipping method on your behalf.

The packing method may differ depending on the shipping method.

Please kindly take into account that in case you are not satisfied with our packing, we will not be able to repack your shipment for free.

In case we have to repack your order, you will be charged an additional fee of 2,000 yen. We appreciate your kind understanding in this matter.

14.12.04  -  Change in holding period for credit card deposits (20 days → 7days)

In order to improve the security for credit card payments, the holding period of deposits added by credit card 
will change from 20 days to 7 days, starting in December 16th 2014 (00:00 JST).
 
(This does not apply for PayPal deposits).
 
The old system for credit card deposits was:
 
Add deposit 
From the 13th day the deposit can't be used for bidding 
Automatic release on the 20th day
 
 
The new system will be : 
 
Add deposit
Automatic release on the 7th day
 
 
Until now, the deposit could be used for bidding only during the first 12 days
of the 20 day period. However, from now on you will be able to use your
credit card deposit for bidding during the whole deposit period.
 
Important points to consider:
 
1- *The amount you can use for bidding is shown on the Bidding Page*
 
Please kindly check your current deposit amount and the auction ending time.
We shall show the deposit amount necessary to place your bid on the Bidding Page.
If your current deposit is not enough, please add a new deposit.
 
 
2- *For auctions with an ending time of more than 5 days, it will not be possible to bid*
 
In order to match the deposit holding period of 7 days and the Charge 1 payment period, 
it will only be possible to bid on auctions for which the ending time is within 5 days 
(except for "Buy it Now" bids).
We shall set up a button for adding auctions to your Watch List on the Bidding Page as well
for more convenience.

 

14.07.01  -  *Important* Changes to the deposit automatic release/adjustment system

As of 2nd July 2014 there shall be changes to the deposit automatic release/adjustment system.
 
Until now, if your deposit is left in your account for over 20 days, we would  
period automatically adjust/release and any unused deposit would be refunded to you after the 20 days. 
 
From Now, within 20 days of your deposit being made, if your whole deposit
is used for charge 1 or charge 2 payments, this shall be automatically 
adjusted/released after 3 business days, 
 
As this will only apply to deposits which have been used fully, with this release/
adjustment no refund shall be required for such transactions. 
 
The first deposits to be applied under this new rule shall be those which have
been fully used by 27th June 12:00 JST. 
 
 

14.06.24  -  Declaration for International shipping: Price and Quantity

Up until now, regardless of the amount of items in a single order form, on the declaration form the amount of items has been dispayed as 1 on the international shipping declaration form. 

To try and avoid any problems which can arise from this at customs in your country, from 23rd August, the quantity as displayed in the quantity section of the order form,shall be displayed on the international shipping declaration form also. 

Example: 

If purchasing 10 items for 100 Yen each in the same order form:
 ‧ Item price: 1000 Yen
 ‧ Commission Fee: 200 Yen
 ‧ 5% System Usage Fee: 60 Yen (5% of 1200 Yen)

The total charge 1 value would be 1260 Yen. 

The international shipping declaration lable would be calculated as 1260 Yen and so with 10 pieces, the price per piece would be 126 Yen. This would also be shown on the charge 2 form as 126 Yen x 10. 

14.03.31  -  Consumption tax increase from 5% to 8% from 1st April 2014

The consumption tax rate within Japan shall rise from 5% to 8% as of April 2014. 
For items which are purchased from April onwards, the consumption tax payable on items shall increase
to this 8% level. 
 
Additionally, depending on the store, there will be some cases whereby for items which have a release date from April, or items which are dispatched after April shall be subject to the consumption tax increase. As such, if this is the case, even if your payment was made before April (and so at the 5% consumption tax rate), the extra 3% may be charged. We shall in this case at this to your charge 2 
payment. 
 
* The above contents has been announced through email to all member on the 18th of March 2014

13.07.10  -  From Japan proxy shopping service has been picked up in the media around the world!

From Japan proxy shopping service has been picked up in the media around the world!

Yahoo! News (Japanese)
JIJI (Japanese)
→ The Wall Street Journal
→ Reuters
→ CNBC

 

12.06.08  -  [Important notice] Regarding changes to the sending of order receipts

 Message to our Members:

From the 11th June, we are going to stop the sending of printed receipts. Instead of this we will begin sending them as a digital pdf. document. A link to download your receipts will be available in your shipment history page. To view this page you need to log in, and on the right side of the page will be a link called "Shipping History". For members who need an receipt from now on can access it by clicking on the "Download FJ receipt" button from this page. 
 
If you have any questions or queries about this matter, please email us at info@fromjapan.co.jp
fromjapan.co.jp